HelpScout Customer Support Specialist

Why Assistantly:

At Assistantly, we connect talented professionals with opportunities that align with their unique skills and aspirations. Join a vibrant community, enjoy the flexibility of remote work, competitive pay, and a supportive environment that promotes personal and professional growth.

Unicorn Role Overview:

We are seeking a Customer Support Specialist to join a dynamic team supporting entrepreneurs and businesses through a leading digital marketplace. In this role, you’ll play a key part in guiding customers through the buying process, managing inquiries, and ensuring a positive experience. You will be responsible for resolving support tickets promptly, providing exceptional communication, and handling payment-related inquiries. If you thrive in a fast-paced environment and have a passion for customer service, we want you on our team!

What You’ll Do:

• Provide expert guidance to customers throughout the buying process, addressing product-specific queries and resolving requests effectively.
• Take ownership of support tickets, ensuring clear, concise, and positive communication with a focus on efficient resolution.
• Use tools such as HelpScout, Slack, and Confluence to manage customer communication and collaborate with internal teams.
• Handle payment-related inquiries using merchant processors like PayPal and Stripe, ensuring transactions are processed accurately and securely.
  

Only resumes submitted in English will be considered.

Time Commitment: Full-Time (CST) Monday to Friday

• Proficiency in using HelpScout or other ticketing software.
• Familiarity with communication tools like Slack and Confluence.
• Experience with payment processors such as PayPal and Stripe.
• Demonstrated ability to work independently in a remote environment, showcasing excellent time management skills.
• Strong interpersonal and communication skills for positive interactions with customers and teammates.
• Proven ability to handle payment-related inquiries with accuracy and professionalism.

• Competitive pay above market rates.
• Permanent work-from-home opportunities.
• Full-time and part-time positions tailored to your availability.
• Health & Wellness Allowance.
• Opportunities for professional development within the Assistantly community.
• Be part of a vibrant and supportive community of Unicorns.