AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.
The main responsibility of the Customer Service Representative is to correspond with patients, caregivers and team members. The Customer Service Representative will act as a first point of contact with patients by carefully evaluating and assessing the purpose of the call, prioritizing and triaging if indicated. The Customer Service Representative will also prepare shipping materials and documents for the pharmacy technicians as needed. All tasks requiring clinical decision making will be triaged to the pharmacists.
To be successful in this role, you should have excellent communication abilities, business acumen, and be highly motivated to meet objectives and goals.
DUTIES AND RESPONSIBILITIES:
BEHAVIOR CHARACTERISTICS:
COMPETENCIES:
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
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