Customer Support Opportunity
SPS Commerce is hiring Associate Customer Support Analysts to join our team in Minneapolis! This position consists of helping our retail customers and their trading partners to solve issues through phone calls, emails, and web chats. You’ll ensure that they know our product as well as you do so their business can run smoothly. This is a position with high growth opportunity in the company, and you’ll quickly build knowledge of SPS Commerce and the retail business as you work across teams in a highly collaborative environment.
Does this sound like you?
Why SPS?
We know that there are a lot of employment choices for great talent so at SPS we work hard to create an environment where “Employees Come First” and where your “Thirst for Growth” can be nurtured. We’re a market leader and have just passed our 89th consecutive quarter of growth. This allows us to continue to invest in our employees and aggressively gain market share.
Day-to-Day
In this role, you’ll spend your time working with customers via phone, email and chat app. You’ll handle a variety of tasks including troubleshooting and issue resolution, providing on-the-spot education on products and assisting customers with ERP integrations. In order to maximize the quality and value, our team works with a fairly structured and scheduled environment, whether your working in the call queue or handling cases that are assigned daily. You’ll also have time chance to get to work closely with other departments – while you won’t have all the answers, we’ll make sure you know where to go to get a problem solved!
Required Skills / Experience:
SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
EOE including disability/ veteran
Our mission is to connect all retail trading partners through the easiest-to-join and use network, enabling members to match the quickly changing demands of the consumer. Our vision is to be the world’s most chosen and relied upon retail network.
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