Associate Director, Payment Operations

Who's behind Deel?

We're a global team that loves to build and solve problems, especially when it comes to the world of remote work. Made up of self-driven people spanning 150+ countries, Deel's unified yet diverse culture keeps us continually learning and improving.

Companies should be able to hire the best talent anywhere in the world, so we're building the tools to make that a reality. Our market-leading tech, expertise, and, most importantly, the team are crucial. As a whole, we find fulfillment in working together towards our shared mission.

So, why now?

A significant shift has occurred within today's workforce, and with it, business as we know it has drastically changed. At Deel, we see a world without hiring borders, but we needed to find a solution to make it happen. A 30-mile hiring radius should no longer limit how companies hire because great talent lives everywhere. Deel exists to stay on top (and ahead) of the accelerating global talent market by offering global teams all the tools needed to hire, manage, pay, and scale at rocket speed.

And speaking of scale, Deel has officially raised $425 million in Series D funding, bringing our valuation to $5.5 billion. There's never been a more exciting time to join Deel - the market leader in international payroll and compliance.

What you’ll do at Deel

• Lead and manage the Payment Operations team who are responsible for the processing of all pay-ins and pay-outs made via our Deel platform

• Oversee recruitment, onboarding, and training of the rapidly scaling team including architecting systems for professional development and mentorship

• Maintaining direct responsibility over the output and performance of the team’s members

• Own the operational metrics and goals of the team, department, and individual targets

• Work closely with Leadership, Product, and Engineering on developing the long-term and short term roadmaps for the Deel payments platform.

• Create, maintain, and improve processes, cross-company workflow tools, and organizational tools

• Proactively review customer-facing issues to drive upstream fixes of customer problems through working closely with Product and Engineering on better user experiences, process improvements, and precise

• Deliver green SLA’s across all the different process queues and drive excellence across operational teams

Some key qualifications

• 5+ years experience managing an operations team with high volume transactions (in a Tech or FinTech start-up environment is a plus)

• Proven experience building and scaling teams in a high-growth and high-paced environment

• Experience in designing and bootstrapping new processes as well as making impactful iterative process improvements over time that scale with our company’s hyper-growth

• Strong analytical skills turning data insights into projects that positively influence customers satisfaction

• Own and execute multiple strategic projects/programs; maintaining attention to all details

• Foundational technical knowledge of various software development concepts is a plus

• Has a solid track record of achievement - e.g. you have worked in a top tier company and/or startup, have quickly assumed more responsibilities, etc.

• Still willing to roll up your sleeves with the team when needed

• Passionate about building a high functioning team with a positive attitude and mindset for helpfulness!

Total Rewards

At Deel, our workforce deserves fair and competitive pay that meets them where they are, no matter their location. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Because a good life brings great innovation.

At Deel, you’ll enjoy:

• Flexible Paid Time Off

• Parental leave

• The option to be paid in digital currency or the currency of your choice

• $100 per person per month Health and Wellness budget

• $30 per person per month Learning and Development budget

• FlexWork - you choose where you work - from your home, the beach, a Deel office, or through our WeWork global membership program

Perks are nice, but perks don’t make a company or individual successful - the work does. At Deel, we’re building technology and products to engage the ever-changing global workforce and to ensure businesses may hire anyone anywhere. While you’re building for our customers, we’re building for you.

At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.