Release Manager, TPM (Buenos Aires)

As a Release Manager at AuditBoard, you'll be responsible for leading the release management process, which includes cross-functional coordination and creative problem-solving. You'll provide timely engineering operational KPI reports to key executive stakeholders and drive the improvement of release management processes company-wide. Your role will also include creating and executing communication plans to ensure alignment among product managers, engineers, and marketing teams.

To qualify for the Release Manager role at AuditBoard, candidates should have 3-5 years of experience in a technical industry such as IT or engineering, particularly working with B2B SaaS companies. Familiarity with feature flagging tools like LaunchDarkly, experience in the software development lifecycle, and proficiency in Jira are also essential. Strong communication skills and process improvement experience will set you apart as a candidate.

The work environment for the Release Manager at AuditBoard is hybrid, which means you will have the flexibility to work mostly from home while also being able to collaborate in the office as needed. This setup encourages a balance of team interaction and independent work, making it a great space for creativity and productivity.

In the Release Manager role at AuditBoard, you'll prioritize customer experience by optimizing release management processes. Your efforts will involve aligning cross-functional teams to ensure that software releases are executed seamlessly and are beneficial to customers. Your insights will also help mitigate risks and improve the overall user experience with our platform.

AuditBoard offers a range of benefits for the Release Manager position, including comprehensive health coverage, a competitive compensation and bonus program, and a $200 monthly allowance to enhance your life. Additionally, you can expect flexible vacation policies, opportunities for team-building activities, and options for remote work, all contributing to a supportive work-life balance.

When answering this question, focus on specific examples where you led a software release, discussing the methodologies you employed, tools used, and how you coordinated between teams. Highlight any challenges you faced and how you overcame them to deliver a successful release.

A good way to approach this question is to discuss your organizational strategies. Talk about using tools like Jira for tracking progress, setting clear timelines, and the importance of communication with different stakeholders to ensure everyone is aligned on priorities.

In your response, mention specific tools such as Jira for project management, Git for version control, and LaunchDarkly for feature flagging, explaining how you've utilized them in past projects to manage releases and maintain code quality.

Provide a concrete example of a specific process you improved, detailing the steps you took to identify the inefficiencies, how you implemented changes, and what metrics or feedback you gathered to demonstrate the positive impact of your improvements.

Discuss strategies such as facilitating regular meetings, using visual aids or summaries for non-technical stakeholders, and providing consistent updates through email or project management tools to bridge the gap between different teams.

Elaborate on your risk assessment strategies, including identifying potential risks, prioritizing them, and implementing mitigation plans. Share examples of how proactive communication has helped prevent issues during past releases.

Mention metrics such as deployment frequency, lead time for changes, mean time to recovery, and customer satisfaction scores. Discuss how these can provide insights into the efficiency and effectiveness of releases.

Explain your adaptability by providing instances where you've successfully responded to unexpected changes. Highlight your ability to remain calm, reassess priorities, and engage with stakeholders to ensure minimal disruption to the release process.

Select a challenging release scenario and discuss the complexities involved, how you organized your team, the decisions you made, and the eventual resolution. Emphasize the lessons learned and how they influenced your future approach.

Frame your answer around prioritizing customer needs throughout the release process, ensuring that each release enhances customer experience. Discuss how gathering and responding to user feedback plays a crucial role in shaping successful product releases.