Senior Director, Global Customer Success (Remote)
Who We Are
Having surpassed $200M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.
At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row as ranked by Deloitte!
Why This Role is Exciting
The Senior Director of Global Customer Success will lead the customer success strategy and team for all AuditBoard. The ideal candidate will be responsible for driving customer value, retention, sentiment, and long-term relationships with our customers at AuditBoard. This role requires an account-focused analytical and strategic thinker who has experience leading Customer Success, Customer Experience, and/or Account Management teams.
Key Responsibilities
Develop and execute strategies that contribute to achieving AuditBoard’s retention rate, growth milestones, and customer adoption goals.
Lead, mentor, and manage the Customer Success team, based on the ability to bring the team together, inspect and protect customer value, and maintain a high bar for excellence.
Build strong relationships with key customers, and serve as an executive sponsor with those accounts.
Call out opportunities to further expand customer’s connected risk landscape with other modules/products.
Build scale for a growing organization as we continue to drive holistic value to large enterprise customers.
Ability to collaborate across organizations and advocate for the customer within those organizations including product, sales, and marketing.
Continue to innovate around skillsets for our Customer Success organization and continue to refine our competency models and future career paths.
Attributes for a Successful Candidate
Bachelor’s Degree with MS or MBA preferred
10+ years of experience successfully leading a distributed Customer Success team, ideally in a B2B SaaS environment
Ability to hire and mentor team members, including more technical and strategic resources
Excellent interpersonal skills and empathy for customers
Talent for leveraging analytics to drive tactical actions within the team
An understanding of how companies purchase and buy SaaS solutions
Experience with GRC, security, compliance, or Public Sector
Past examples of scaling organizations as well as operating at an executive level
Perks*
Launch a career at one of the fastest-growing SaaS companies in North America!
Live your best life (LYBL)! $200/mo for anything that enhances your life
Remote and hybrid work options, plus lunch in the Cerritos office
Comprehensive employee health coverage (all locations)
401K with match (US) or pension with match (UK)
Competitive compensation & bonus program
Flexible Vacation (US exempt & CA) or 25 days (UK)
Time off for your birthday & volunteering
Employee resource groups
Opportunities for team and company-wide get-togethers!
*perks may vary based on eligibility/location
Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including: employee data, customer data, company financials, and proprietary product information.
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