Job details

Manager, Web Operations

The AutoVitals suite of SaaS products are designed to solve many of the current hurdles faced by auto repair shops. Our mission is to help auto repair shops drive profitable growth by attracting new customers, providing superior communication and customer service, increased shop efficiency, higher average repair orders, and more. The Manager, Web Operations will be responsible for the team building, supporting, and managing clients utilizing AutoVitals website products.

This management role will oversee the build, development, support, and client management part of our website product in addition to hands-on website support and expertise to our clients and internal partners. This position will report directly to the Director, Product and Web Operations, and will work remotely. We’re looking for someone to join our team immediately.

Responsibilities

Manage a team and make sure they are providing high-quality work and achieving pre-determined KPIs and goals
Identify and escalate issues requiring Engineering to Product for prioritization; helping identify opportunities for improvements to reduce support tickets
Ensure new client website implementations are completed with high quality, efficiency, and communication, measured by post-launch CSAT surveys and similar to identify areas for improvement
Define and iterate on website onboarding and support processes, working cross-functionally to ensure customer-facing teams have the information needed for client
Handle web-related client escalations with best interest of the client and the business
Perform website migration activities, updates, QA work, and identify issues via support tickets - requires HTML/CSS and Javascript skills
Assist, evaluate, and offer feedback to team members on a regular basis
Review client website performance to proactively identify areas for improvement and coordinate with the Customer Success team to review with clients when needed; coordinating with Product when there are opportunities to improve website offering more broadly

2+ years experience managing a team, preferably with similar duties to those listed above
Advanced knowledge and experience creating, deploying, and updating websites using HTML/CSS, Javascript and image editing software
You have a positive attitude and a drive to win
Capable of juggling multiple projects and identifying priorities
Willing and able to work hands-on alongside team,” coaching from the field”
Curious and able to work ambiguously to solve complex problems, often through self-education
Always looking for ways to improve things via process, people, product, or communication
Excellent written, verbal, and project management skills
Ability to work cross-functionally in a dynamic environment
Ability to follow through on tasks promptly with precision, using independent judgment to accomplish goals
Must be eligible to work in the United States.
Bonus: Proficiency using Salesforce, Zoom, Slack, Zendesk, Jira, Google Calendar, or equivalent

Medical/Dental/Vision

Flexible Spending Account
401K Match
Flexible PTO

Salary Range Transparency

Full Time, Salary Exempt $100,000 - $120,000

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications and alignment with market data.

Average salary estimate

$110000 / YEARLY (est.)

min

max

$100000K

$120000K

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What You Should Know About Manager, Web Operations, AutoVitals

Are you ready to take your career to the next level? Join AutoVitals as the Manager of Web Operations! In this exciting role, you'll lead a talented team dedicated to building and supporting our innovative website products tailored for the auto repair industry. Your mission, should you choose to accept it, is to ensure our clients receive exceptional service while driving their success through our comprehensive SaaS solutions. You’ll be the guiding force, managing everything from onboarding new clients to resolving web-related escalations. With a focus on quality and efficiency, you’ll use your expertise in HTML, CSS, and JavaScript to tackle website updates and migrations. Plus, your ability to keep a pulse on client needs through feedback and data will help us elevate our offerings. As a manager, it’s not just about overseeing projects—it's about coaching and nurturing your team to achieve their best. You’ll thrive in a remote setting with a flexible work-life balance and enjoy benefits like a 401K match and PTO. If you have a positive attitude, a passion for technology, and a knack for solving complex problems, we want to hear from you. Let's create amazing experiences together!

Frequently Asked Questions (FAQs) for Manager, Web Operations Role at AutoVitals

What are the responsibilities of the Manager, Web Operations at AutoVitals?

The Manager, Web Operations at AutoVitals oversees a dynamic team tasked with building, supporting, and managing clients who use our website products. Key responsibilities include managing team performance, ensuring the quality of client implementations, facilitating effective communication, and handling client escalations. Additionally, you'll perform website migrations and updates while continuing to evolve onboarding processes based on customer feedback.