Health Center Manager

At Planned Parenthood of Greater New York (PPGNY), our greatest strengths are the employees who empower every individual with the information, resources, and care they need to live happy, healthy lives.  

Picture yourself here: We are a team of trusted health care providers, educators, and fierce advocates committed to advancing equity and improving health outcomes in communities that face systemic barriers to quality, innovative sexual and reproductive health services -- including birth control, pregnancy testing, emergency contraception, cancer screenings, STI testing and treatment, HIV testing and prevention, transgender hormone therapy, wellness exams, crisis counseling, and financial counseling. PPGNY also proudly provides compassionate, nonjudgmental abortion services. 

When you join PPGNY as a Health Center Manager you will assume responsibility for managing all aspects of the financial and clinical operations of the Health Center(s), in collaboration with Health Center Director/VP of Clinical Operations.

• Maintaining efficient staffing levels and appropriate skills for optimum flow
• Establishes and maintains a caring and professional atmosphere in the health center that provides customer focused service delivery and meets productivity and patient load goals
• Supervises center workflow to ensure timely completion of tasks
• Keeps Health Center Director/Vice President of Health Center Operations informed of progress and problems
• Responsible to creating staff schedules and patient appointment templates, Holds daily huddles (or delegates) to assure that communication of new information and the daily schedule and staffing are clear to all staff
• Serves as leader within the center to foster teamwork and positive attitudes among staff in accomplishing the goals and objectives of the agency
• Undertakes an analysis of data to evaluate center achievement on customer service and financial goals. Analyzes trends and make adjustments to health center operations and finances accordingly
• Collaborates with clinical services to assure highest level productivity is reached in his/her center while maintaining quality of patient care
• Builds a successful health center team and communicates regularly and effectively, including making proactive suggestions to Health Center Director/Vice President of Health Center Operations
• Hires and supervises center support staff and volunteers as appropriate. Serves as an on-site resource and assures compliance with all regulatory bodies
• Directly supervises (which includes hiring, orienting, training, reviewing, and terminating, if needed) all staff in the health center
• Routinely reviews and analyzes reports of service visits, budgets, billing, entitlement program enrollments, finances and other performance measurements as directed the Health Center Director/VP of Health Center Operations. Provides feedback and prepares corrective action when needed
• Oversees financial and risk management activities including depositing and reporting of receipts and maintenance of internal controls and appropriate safety measures
• Responds to after-hour emergencies, e.g., power failure, fire alarm, burglar alarm

• High school diploma/GED
•  Previous experience working in a high-volume health care setting
• 2 years of supervisory experience 

• Bachelor’s Degree or higher in related field
• Previous experience working with electronic health records
• Proficiency in other languages
• Prior Planned Parenthood employment

PPGNY's benefits package includes:

Generous PTO and holiday schedule

Medical, dental and vision coverage options for you and eligible dependents

FSA, HSA, Commuter pre-tax reimbursement funds

Short- and Long-Term Disability, Free Basic Life and AD&D

401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

All positions at PPGNY require:

Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our brick-and-mortar health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY’s education and outreach programs are backed by medically accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.

At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.

PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.