Job details

Technician I: Mobile Repairs

Description

This role will be responsible for the execution of diagnostics and repairs in alignment and with manufacturer expectations of quality and efficiency. You will focus on obtaining certifications within two weeks of employment and meeting goals within your 90-day probationary period.

Essential Duties

Review and diagnose customer devices, analyzing the performance to determine details of equipment problems
Earn and keep current on certifications for device manufacturers as needed, staying current with technology, procedures, and training
Ability to consistently produce 80+ quality mobile repairs per work week and during periods of high volume
Ability to push, pull, and lift 50+ lbs on a consistent basis

Roles & Responsibilities

Maintain a clean and organized workstation to manufacturer and organization standards
Repair devices across Apple iOS and Android ecosystems, according to requirements, using hand or power tools
Resolve issues with the manufacturer’s internal service teams, requiring verbal and written communication
Keep track of devices and parts inventory while performing repairs, maintaining an accurate inventory
Update and close repair tickets, using internal systems, with effective and efficient details
Learn and use new processes and procedures as required for the repair process
Execute repairs within turnaround times and quality to the client's and organization's standards as agreed
Engage with vendors, customers, and team members with a positive attitude, aligning with the company’s core values
Assist in department cycle counts, escalating discrepancies to leadership
Other duties as assigned by leadership

Qualifications

0-1+ years experience performing iPhone, Android, or tablet repairs
Certifications including ACMT, ACiT, iPhone, and Google/Android certifications
Committed to staying current on technology, procedures, and training for manufacturers
Comfortable with written and verbal communication
Reliable and maintains regular and punctual attendance
Knowledge of Microsoft Excel, Word, or the Google Suite

$23 - $26.44 an hour

This is a full-time, onsite position.

The total compensation package may include:

Medical, Dental, Vision options, 401K Employer Matching, Company Paid Life Insurance, HSA, FSA , Employee Assistance Program (EAP), Adoption Assistance, Commuter Benefits, Coursera - Professional Certifications, Vacation Time & Sick Time Accrual, Time off for Community Volunteerism

ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

ComputerCare Glassdoor Company Review

3.1

ComputerCare DE&I Review

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CEO of ComputerCare

Georgia Rittenberg

Approve of CEO

Average salary estimate

$51597.5 / YEARLY (est.)

min

max

$48000K

$55195K

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What You Should Know About Technician I: Mobile Repairs, ComputerCare

Join ComputerCare as a Technician I: Mobile Repairs in Newark, CA, where you’ll be at the forefront of mobile device diagnostics and repairs. This role isn’t just about fixing devices; it’s about delivering high-quality service that aligns with manufacturer expectations. Your journey begins with obtaining essential certifications within your first two weeks and meeting performance goals during your 90-day probation period. Your day-to-day will involve reviewing and diagnosing Apple iOS and Android devices, tackling various issues with a focus on efficiency and quality. With your commitment to an organized workspace, you’ll handle repairs using both hand and power tools, ensuring that every device leaves in top-notch condition. As you engage positively with customers, vendors, and your team, you will be using your communication skills effectively, both verbally and in writing. Also, keeping track of inventory while maintaining accurate records is key, ensuring a smooth repair process. If you have 0-1 year of experience in mobile repairs and are willing to learn and grow in this fast-paced environment, this might be the ideal opportunity for you. With a competitive hourly rate of $23 to $26.44 and a comprehensive benefits package, including medical, dental, and generous time off policies, ComputerCare is committed to investing in your professional growth and well-being. Step into a rewarding career where your skills in mobile repairs can shine and flourish.

Frequently Asked Questions (FAQs) for Technician I: Mobile Repairs Role at ComputerCare

What are the responsibilities of a Technician I: Mobile Repairs at ComputerCare?

As a Technician I: Mobile Repairs at ComputerCare, your responsibilities include diagnosing customer devices, performing repairs on both Apple iOS and Android devices, and tracking inventory effectively. You'll maintain a clean workstation, ensure quality repairs are completed within turnaround times, and communicate effectively with manufacturers' service teams.