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Manager Community

OverviewCreating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fel low associates, we are committed to creating an unforgettable experience as a great place to live - and work.The RoleThe Role: Are you ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here. AvalonBay Communities is searching for a Community Manager, a true industry leader who will spearhead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort – the future of apartment management starts here! The Community Manager is responsible for the overall management of an apartment community or group of communities. You will be tasked with overseeing all aspects of the office operations, from leasing and resident relations to partnering with our maintenance teams, as well as ensuring financial performance goals are met. The Community Manager utilizes their leadership skills to create a better place to live and a top place to work. • Foster positive relationships with residents, addressing their concerns and resolving issues promptly. • Enforce lease agreements and community policies consistently and fairly. • Organize and manage resident events and initiatives to promote a sense of community. • Prepare and manage the property's budget, including revenue, expenses, and capital improvements. You Have: · High School diploma or equivalent (GED) required · Bachelor’s degree preferred · 5+ years of multi-family or related property management experience required, equivalent experience in retail and/or hospitality property management · 2+ years of people management experience · Experience managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing · Previous experience utilizing data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by work products. · Successfully resolves resident issues as demonstrated by past work experience. · Experience supporting and developing subordinates and providing feedback and coaching to subordinates that result in improved performance · Ability to exercise professional judgment with composure. Manages contracts with third party service providers as demonstrated by previous work experience.How AvalonBay Supports YouWe know that our teams are the beating heart of our success and we’re committed to showing our appreciation.We offer:Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.Growth based on achievement and promotion from within.Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).A 20% discount on our incredible apartment homes.A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.Additional InfoAvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.  We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.Applications will be accepted on an ongoing basis.AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)

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What You Should Know About Manager Community, AvalonBay Communities

Join AvalonBay Communities as a Community Manager in beautiful Walnut Creek, CA, where every day is an opportunity to make a real difference in people’s lives. If you’re someone who thrives in a fast-paced environment and is passionate about creating extraordinary living experiences, this role is perfect for you! As a Community Manager, you'll lead a stellar leasing team while overseeing all aspects of our vibrant apartment community. From engaging with residents and resolving any concerns they may have to managing office operations, you’ll be at the heart of our mission to redefine apartment living. You’ll be responsible for maintaining high-quality standards for resident interactions, enforcing lease agreements, and organizing community events that foster connection and camaraderie. With a focus on achieving financial performance goals, you’ll prepare and manage budgets while utilizing your leadership expertise to inspire your team and create a welcoming atmosphere. At AvalonBay, we support our teams through comprehensive benefits, recognition programs, and career growth based on achievement, ensuring you feel valued and energized every day. If you enjoy making an impact and are ready to take your community management career to the next level, AvalonBay is ready to meet you!

Frequently Asked Questions (FAQs) for Manager Community Role at AvalonBay Communities
What are the main responsibilities of a Community Manager at AvalonBay?

As a Community Manager at AvalonBay, you will oversee comprehensive aspects of property management, including leasing operations, resident relations, and financial performance. Your role involves fostering positive relationships with residents, managing budgets, enforcing community policies, and organizing resident engagement events to create a vibrant community atmosphere.

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What qualifications do I need for the Community Manager position at AvalonBay?

To qualify for the Community Manager position at AvalonBay, you need a minimum of a high school diploma (with a bachelor’s degree being preferred) and at least 5 years of multi-family or related property management experience. Additionally, you'll benefit from 2+ years of people management experience, excellent customer service skills, and the ability to resolve resident issues effectively.

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How does AvalonBay support the growth of its Community Managers?

AvalonBay is committed to the professional growth of its Community Managers through continuous development opportunities, promotion from within, and a culture that values achievement. The company recognizes the contributions of its associates through award programs and offers extensive benefits including tuition reimbursement, ensuring you have the tools needed for career advancement.

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What skills are essential for succeeding as a Community Manager at AvalonBay?

To thrive as a Community Manager at AvalonBay, strong leadership skills are crucial. You should be adept in financial management, communication, and customer service, with experience handling crisis situations and effectively managing staff. Being data-driven to create solutions that enhance customer service and boost revenue generation is also vital.

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What is the work culture like at AvalonBay for Community Managers?

The work culture at AvalonBay is built on core values such as integrity, caring, and a commitment to continuous improvement. As a Community Manager, you would be part of a collaborative environment that encourages diverse perspectives and fosters personal and professional growth. The company believes in creating a better living experience for both associates and residents.

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Common Interview Questions for Manager Community
How do you handle conflict between residents in an apartment community?

When resolving conflicts, I prioritize understanding both perspectives and facilitating open communication. I stay impartial and aim to mediate solutions that respect the community’s policies while addressing residents' concerns cooperatively. Utilizing conflict resolution strategies ensures a harmonious living environment.

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Can you describe a time you enhanced resident engagement at a previous community?

At my previous community, I initiated a series of themed events to foster resident interaction, such as monthly cookouts and holiday celebrations. By promoting these events through social media and direct communication, we saw an increase in participation by over 50%, which significantly strengthened the sense of community.

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What strategies do you employ to meet financial performance goals?

I utilize detailed budget analysis combined with market trends to set realistic and achievable financial goals. Additionally, I focus on proactive marketing strategies to boost occupancy rates and maintain high resident retention through exceptional service, ensuring a healthy revenue stream.

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How do you prioritize and manage multiple tasks as a Community Manager?

Effective task prioritization relies on creating a daily and weekly to-do list based on urgency and importance. I regularly communicate with my team to delegate responsibilities effectively and ensure nothing slips through the cracks, ultimately promoting a productive team environment.

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What role does data analysis play in your management approach?

Data analysis is pivotal for informing my management decisions. Regularly reviewing occupancy rates, resident feedback, and maintenance reports helps me identify trends and areas needing improvement, allowing me to implement strategies that elevate service levels and community satisfaction.

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How do you approach coaching and developing team members?

I believe in a hands-on approach to coaching, offering regular feedback and encouragement while providing opportunities for team members to take on new responsibilities. By setting clear expectations and recognizing individual strengths, I create a supportive environment that fosters growth and enhances performance.

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Describe your experience with leasing and sales in property management.

In my previous roles, I successfully enhanced leasing performance by developing targeted marketing campaigns and offering exceptional customer service during property tours. I focus on building relationships with potential residents, which directly translates into higher conversion rates and increased occupancy.

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What techniques do you use for maintaining compliance with property regulations?

I consistently educate myself and my team on updated property regulations through workshops and training sessions. I also create a compliance checklist that we review regularly to ensure all procedures align with local laws and company policies, minimizing the risk of legal issues.

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How do you engage residents to create a tight-knit community?

Engaging residents involves consistent communication and creating opportunities for social interaction. Organizing events that cater to diverse interests, such as movie nights or fitness classes, helps foster a sense of belonging and encourages residents to connect with each other and the community.

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What motivates you to excel as a Community Manager at AvalonBay?

My motivation stems from a passion for enhancing the living experience of residents and building a strong community. The opportunity to innovate in property management and contribute positively to people’s lives aligns perfectly with AvalonBay’s mission, making it a fulfilling role for me.

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Our vision is to be the leading apartment company in select U.S. markets by providing distinctive living experiences that customers value. Our purpose and this vision underpin every decision we make. They drive our commitment to building and mai...

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Full-time, on-site
DATE POSTED
December 19, 2024

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