Regional Veterinary Business Partner (North Carolina/South Carolina)

As a Regional Veterinary Business Partner at Petfolk, your key responsibilities include managing multiple pet care center locations, supporting Business Partners in achieving specific goals, and driving operational effectiveness across every center. You will coach your teams on financial performance, oversee staffing needs, and ensure the adherence to Petfolk culture and operational standards.

To qualify for the Regional Veterinary Business Partner role at Petfolk, candidates should have over 10 years of experience in the pet care ecosystem, including a minimum of 3 years in multi-site management. Previous experience as a veterinary practice manager is highly beneficial, as is a strong understanding of financial management and veterinary operational strategies.

At Petfolk, the Regional Veterinary Business Partner is responsible for onboarding and training new Business Partners. This includes structured training programs that emphasize the Petfolk values, operational procedures, and client care standards. You will conduct regular check-ins and provide ongoing support to facilitate their success as part of the team.

The work environment for a Regional Veterinary Business Partner at Petfolk is quite dynamic. You can expect a balance of remote work, on-site visits to pet care centers, and attendance at various professional events. You'll be on the move frequently, as the role involves significant travel—around 90% within your assigned territory.

Petfolk supports the professional growth of its Regional Veterinary Business Partners through mentorship programs, access to training resources, and opportunities for cross-functional collaborations. By nurturing a culture focused on personal and professional development, Petfolk enables partners to enhance their leadership skills and contribute positively to the organization's objectives.

To effectively manage multiple locations, a strategic approach is crucial. Start by setting clear performance metrics for each center, conducting regular audits to assess compliance, and maintaining open communication channels with Business Partners. Sharing best practices and encouraging collaboration among teams can foster consistency while also adapting strategies based on specific regional challenges.

Certainly! Discuss your history of developing and managing budgets, focusing on how you've successfully exceeded revenue growth targets in previous roles. Highlight specific examples of cost-saving strategies you implemented, including inventory management or staff utilization, and explain how these actions contributed to the overall financial health of the organizations you worked with.

When coaching new Business Partners, my strategy revolves around hands-on training, providing constructive feedback, and setting incremental performance goals. I prioritize building trusting relationships and fostering an environment where partners feel comfortable seeking assistance. Regular check-ins can facilitate adjustments to their approach as needed.

In a fast-paced veterinary business, I prioritize tasks by assessing their urgency and potential impact on overall operations. Utilizing effective time management techniques, I focus on high-impact areas and delegate when possible. I remain adaptable and ready to pivot my priorities based on ongoing challenges while ensuring key metrics are met.

Communication is the cornerstone of effective leadership. I believe in fostering an open dialogue with team members, which helps in building relationships and trust. Regular updates, feedback sessions, and acknowledgment of successes can enhance team morale, alignment on shared goals, and overall operational performance.

To ensure exceptional customer service, my approach includes staff training on client interaction, setting customer satisfaction metrics, and creating feedback systems. I encourage teams to listen actively to client needs and respond promptly. Regular assessments of performance contributed to fostering a culture centered around client experience.

In a previous role, I identified a gap in our service offerings related to wellness and preventive care. By conducting market research and rallying the team around this opportunity, we successfully implemented comprehensive wellness programs that not only attracted new clients but also bolstered our revenue. I monitored key performance indicators closely to ensure its success.

I assess operational performance by tracking key performance indicators, conducting regular audits, and reviewing financial metrics. Reports are compiled monthly, highlighting trends and areas for improvement. I present these insights during team meetings to facilitate collaborative discussions on operations and strategies.

Effective staff scheduling in high-demand environments requires a systematic approach. I analyze peak service times and employee availability, creating shifts that align with client needs. Implementing flexible scheduling options can help meet demand while simultaneously allowing employees to maintain a healthy work-life balance.

When conflicts arise within teams, I approach the situation with a focus on open communication and mediation. It’s crucial to hear all perspectives and facilitate a constructive dialogue. By encouraging a culture of respect and teamwork, I aim for resolution that strengthens relationships and enhances overall team dynamic.