Job details

Banking Specialist - Service Desk

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

For our customers, the service desk is the single point of contact for all inquiries in the operational business.

As a team of 7 employees, customer satisfaction is our top priority. We act as an interface between our clients and the operational units of Avaloq. As part of a fast-growing company, flexibility and satisfactory performance are very important. We ensure this as a team together with all our colleagues.

Key tasks

Development and maintenance of customer relationships as a basis for long-term cooperation
Ensuring that services are provided in accordance with the contracts and the SLAs
Create reports as well as the monthly billing data
Securing all operational service processes (Request Fulfillment, Problem Management, etc.)
Processing, coordination and documentation of incoming requests for operational processes

Qualifications

A successfully completed banking apprenticeship, a (dual) degree in economics or a comparable qualification
A good general understanding of banking products and processes
A confident handling of MS Office 365 (Word, Excel, PowerPoint)
Fluent German and good English skills
Talent for communication and a quick grasp of new ideas
A high degree of flexibility and the willingness to familiarize yourself with unfamiliar topics

We also welcome applications from career starters!

It would be a real bonus if you have

Previous experience in a similar role / position
Experience in the service sector for banks or in IT (management of SLAs and escalations, service boards, etc.)

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

#LI-Hybrid

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Banking Specialist - Service Desk, Avaloq

At Avaloq, we’re excited to announce the opening for a Banking Specialist - Service Desk position based in the vibrant heart of Berlin at Kurfürstendamm 119. We’re a leading provider of innovative wealth management technology, and our dynamic team of 7 is dedicated to ensuring customer satisfaction. As a Banking Specialist - Service Desk, you'll be the primary point of contact for our clients, making sure their operational inquiries are expertly addressed. You'll play an essential role in fostering long-term client relationships while adhering to service level agreements. Each day will bring variety as you manage incoming requests, create insightful reports, and coordinate operational processes. If you've completed a banking apprenticeship or hold a degree in economics, you'll find your expertise welcomed here. We're especially looking for individuals who communicate confidently in both German and English. Your proficiency with MS Office 365 will aid in your success, and your adaptability will shine as you dive into new topics. We value fresh talent as much as experience, so if you're a career starter, we encourage you to apply. At Avaloq, we support a flexible working environment, as we understand the importance of maintaining a healthy work-life balance while cultivating our inclusive and diverse culture. Join us in our mission to revolutionize the financial ecosystem!

Frequently Asked Questions (FAQs) for Banking Specialist - Service Desk Role at Avaloq

What are the primary responsibilities of a Banking Specialist - Service Desk at Avaloq?

As a Banking Specialist - Service Desk at Avaloq, your main responsibilities include acting as the single point of contact for client inquiries, developing and maintaining customer relationships, ensuring services are provided in compliance with contracts and SLAs, creating reports and monthly billing data, and securing all operational service processes. You will process and document incoming requests related to operational activities to ensure smooth operations.