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Customer Service Rep(01403) - 103 Village Market Path image - Rise Careers
Job details

Customer Service Rep(01403) - 103 Village Market Path

Job Description

ABOUT THE JOB

We are currently
seeking enthusiastic candidates to answer phones, enter pizza orders into
computers and learn how to make the world’s greatest pizzas from start to
finish. This job will require a positive
outlook and a willingness to deal with the general public.

We are searching for qualified customer service reps with personality and people skills. Domino's has lots of ways for you to grow, perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, apply today!

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

JOB REQUIREMENTS

You must be 18 years of age or older.

General job duties for all store team members

Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.

Additional Information

WORK CONDITIONS

Exposure to:

Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.

SENSING

Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

Additional Job Details PHYSICAL REQUIREMENTS including, but not limited to the following:

Standing

Most tasks are performed from a standing position.

Walking

For short distances for short durations.
Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.

Sitting

Paperwork is normally completed in an office at a desk or table.

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72 high.

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Average salary estimate

$30000 / YEARLY (est.)
min
max
$25000K
$35000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(01403) - 103 Village Market Path, Domino's

Join the Domino's Pizza team as a Customer Service Rep at our Georgetown location! We’re looking for enthusiastic individuals ready to dive into a dynamic environment where customer satisfaction is our top priority. You'll be answering phones, entering pizza orders into our systems, and even learning how to craft our delicious pizzas from start to finish. This role requires a positive attitude and a knack for interacting with the public, so if you possess excellent personality and people skills, we want to hear from you! At Domino's, we believe in personal growth; many team members have transitioned from delivery drivers to store managers, and even franchise owners. Your journey could start today! We promote a diverse workplace culture where everyone's talents are appreciated and valued. If you’re 18 or older and ready to showcase your communication skills, we invite you to explore the opportunities available at Domino's Pizza. Whether you’re seeking a hobby job or a primary career path, there’s potential for advancement here. Join us and be part of the best pizza delivery company in the world where our team members take pride in everything we do!

Frequently Asked Questions (FAQs) for Customer Service Rep(01403) - 103 Village Market Path Role at Domino's
What are the primary responsibilities of a Customer Service Rep at Domino's?

As a Customer Service Rep at Domino's, your main responsibilities include answering phone calls, processing pizza orders, and providing excellent customer service to ensure satisfaction. You'll also engage in tasks such as stocking ingredients, cleaning equipment, and maintaining the store's cleanliness, all while working in a fast-paced environment.

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What qualifications do I need to become a Customer Service Rep at Domino's in Georgetown?

To qualify for the Customer Service Rep position at Domino's in Georgetown, you must be at least 18 years old and possess good communication skills. Basic math skills are essential for handling cash transactions, alongside the ability to follow instruction accurately and work efficiently as part of a team.

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What does the training process look like for new Customer Service Reps at Domino's?

At Domino's, new Customer Service Reps receive comprehensive orientation and on-the-job training to get acquainted with their roles. This includes hands-on guidance on operating equipment, processing orders, and making pizzas, ensuring you're well-prepared to serve customers effectively.

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Is there room for advancement for Customer Service Reps at Domino's?

Absolutely! Domino's offers numerous growth opportunities for Customer Service Reps. Many team members have successfully advanced to management positions or even opened their own franchises. With dedication and a positive attitude, the sky is the limit for your career here.

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What work conditions should I expect as a Customer Service Rep at Domino's?

Working as a Customer Service Rep at Domino's involves exposure to varying temperatures, from the cold in the walk-in cooler to hot areas near ovens. You may also face some weather conditions when performing tasks outside. It's essential to be prepared for a physically demanding role that requires standing, walking, and lifting.

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Common Interview Questions for Customer Service Rep(01403) - 103 Village Market Path
How would you handle a difficult customer as a Customer Service Rep at Domino's?

When dealing with a difficult customer, it’s important to remain calm and approachable. Listen actively to their concerns, acknowledge their frustration, and reassure them that you’re there to help. Providing solutions or offering to escalate the issue to a manager can show your commitment to customer satisfaction.

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Can you describe a time you provided excellent customer service?

In your response, share a specific example that showcases your problem-solving skills and dedication to customer satisfaction. Highlight how you went above and beyond to ensure a positive experience, addressing both the customer's needs and your role in the situation.

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What do you think makes for great teamwork in a fast-paced environment?

Great teamwork in a fast-paced setting requires clear communication, mutual respect, and adaptability. Emphasize that being able to support one another, share responsibilities, and collaborate effectively leads to a more productive environment where everyone can thrive.

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How do you prioritize tasks when working in a busy environment like Domino's?

Prioritizing tasks in a busy environment involves assessing immediate customer needs first while maintaining ongoing responsibilities. You might say that you thrive under pressure, and by making quick judgment calls, you can ensure that all tasks are completed efficiently without sacrificing quality.

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What skills do you bring that make you a strong candidate for the Customer Service Rep position?

Highlight skills relevant to the Customer Service Rep role, such as excellent communication, problem-solving abilities, and a knack for multitasking. Be sure to relate past experiences that demonstrate these skills within a customer service context.

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How important is product knowledge in the Customer Service Rep role?

Product knowledge is essential as a Customer Service Rep, enabling you to confidently answer customer inquiries and make tailored recommendations. Your insight about menu items can greatly enhance the customer experience, making them feel valued and informed about their choices.

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Describe how you would manage time effectively during peak hours?

To manage time effectively during peak hours, it’s crucial to stay organized and focused. You could mention strategies like preparing ingredients ahead of time, using efficient order-entry systems, and collaborating with teammates to ensure a streamlined workflow.

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What strategy would you use to handle high-stress situations while working at Domino's?

In high-stress situations, remaining calm and focusing on the task at hand is vital. You might mention the importance of taking deep breaths, prioritizing tasks, and asking for support from coworkers to handle workload spikes while maintaining quality service.

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Why do you want to work at Domino's as a Customer Service Rep?

Express your genuine interest in working at Domino's by highlighting aspects you admire, such as the company culture, opportunities for advancement, and commitment to quality service. Personal anecdotes about enjoying their products could also enhance your answer.

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How do you maintain a positive attitude while dealing with multiple customers?

Maintaining a positive attitude involves being mindful of your demeanor and remembering that each customer is important. Techniques such as focusing on positive interactions, celebrating small wins throughout the day, and camaraderie with coworkers can contribute to sustaining a positive mindset.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
December 7, 2024

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