Job details

Banking Specialist - Service Desk - Maternity Cover (18 MONTHS)

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

For our customers, the service desk is the single point of contact for all inquiries in the operational business.

As a team of 7 employees, customer satisfaction is our top priority. We act as an interface between our clients and the operational units of Avaloq. As part of a fast-growing company, flexibility and satisfactory performance are very important. We ensure this as a team together with all our colleagues.

Key tasks

Development and maintenance of customer relationships as a basis for long-term cooperation
Ensuring that services are provided in accordance with the contracts and the SLAs
Create reports as well as the monthly billing data
Securing all operational service processes (Request Fulfillment, Problem Management, etc.)
Processing, coordination and documentation of incoming requests for operational processes

Qualifications

A bit about you

A successfully completed banking apprenticeship, a (dual) degree in economics or a comparable qualification
A good general understanding of banking products and processes
A confident handling of MS Office 365 (Word, Excel, PowerPoint)
Fluent German and good English skills
Talent for communication and a quick grasp of new ideas
A high degree of flexibility and the willingness to familiarize yourself with unfamiliar topics

We also welcome applications from career starters!

It would be a real bonus if you have

Previous experience in a similar role / position
Experience in the service sector for banks or in IT (management of SLAs and escalations, service boards, etc.)

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

#LI-Hybrid

What You Should Know About Banking Specialist - Service Desk - Maternity Cover (18 MONTHS), Avaloq

Are you looking for an exciting opportunity as a Banking Specialist - Service Desk at Avaloq? Based in the vibrant city of Berlin, our office on Kurfürstendamm 21 is a hub where innovation meets collaboration. At Avaloq, we pride ourselves on being an industry leader in wealth management technology, supporting over 170 clients globally. As a Banking Specialist in our Service Desk, you will play a crucial role as the single point of contact for our customers' inquiries, ensuring that they receive the highest level of service and support. Your main responsibilities will include developing and maintaining customer relationships, ensuring service delivery in line with contract obligations and SLAs, and processing operational requests. To thrive in this role, you’ll need a solid background in banking, excellent communication skills in both German and English, and a flexible mindset to adapt to new challenges. Whether you are a seasoned professional or just starting your career, Avaloq offers you an inclusive and supportive environment that values diversity and creativity. Join us and contribute to our mission of democratizing wealth management!

Frequently Asked Questions (FAQs) for Banking Specialist - Service Desk - Maternity Cover (18 MONTHS) Role at Avaloq

What are the main responsibilities of a Banking Specialist - Service Desk at Avaloq?

As a Banking Specialist - Service Desk at Avaloq, your key responsibilities include developing and maintaining customer relationships, ensuring services are delivered according to contract specifications and SLAs, managing incoming requests for operational processes, and creating monthly billing reports. The role is integral to enhancing customer satisfaction by acting as the interface between clients and Avaloq's operational units.