Business Analyst - Service Owner

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research-led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

We are a dynamic team of business analysts and software developers spread across development centers globally. We follow an agile process, working closely within our own team but also with other related teams and clients to develop new product features and maintain existing ones in live use.

The team works with clients and partners to develop and deliver innovative solutions to meet market demands and help shape the back-office landscape of tomorrow.

We are looking for a highly motivated Business Analyst who is interested in designing and developing scalable solutions for the financial services industry.

This job represents a unique opportunity to advance your business analysis and technical skills and grow your banking and wealth management domain experience. You will become an expert of Avaloq core banking software and the corresponding business processes in the industry.

Key Responsibilities:

• Service Accountability: Ensure the service meets market demands, is scalable, well-documented, and maintains high quality.
• Roadmap and Backlog Management: Shape the service roadmap and prioritize the service backlog in collaboration with product managers, software architects, and fellow business analysts.
• Documentation: Provide comprehensive service documentation that complements product documentation, including flexibility and customization options.
• Quality Assurance: Maintain high standards of quality in the respective service area.
• Stakeholder Engagement: Act as the counterpart for the business development team, clients, prospects, and product owners, addressing questions, gathering market fit feedback, and conducting presentations/workshops.
• Sales Support: Support the sales engagement process with subject matter expertise and digest client feedback to improve the service.
• Technical Support: Provide technical support for customer projects and maintain existing functionality.
• Agile Environment: Work in an Agile environment, constantly improving processes and introducing new technologies.
• Interdisciplinary Projects: Collaborate on interdisciplinary innovation projects to drive the definition and extension of Avaloq’s standard product configuration.

• An experience of 2 to 6 years as a BA or a similar role within the financial services industry.
• University or technical college degree in IT, engineering, or banking/finance/economics
• Banking Know-how, ideally in the areas of Collateral Management, Securities Settlement and Reconciliation
• Good knowledge of SQL and PL/SQL
• Open minded, team oriented and communicative
• Able to work independently and with guidance in more complex situations
• Strong written and spoken English language skills

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.