Customer Support Consultant (English and German Speaking) (f/m/d)

As a Customer Support Consultant at Awin, your key responsibilities include managing requests from VIP clients, assisting with program development, resolving financial issues, and enhancing support content and tools. Your role will require collaboration with various teams, ensuring that clients receive timely and effective assistance.

To qualify for the Customer Support Consultant position at Awin, you need to be fluent in both English and German. Additionally, you should possess excellent customer service skills, a good understanding of MS Office, and the ability to manage multiple tasks efficiently while showcasing great attention to detail.

At Awin, the culture for Customer Support Consultants is dynamic, inclusive, and supportive. The company promotes a strong work-life balance with a four-day flexi-week. You will be working within a global team dedicated to helping brands and committed to diversity and personal growth.

Yes, Awin offers extensive training through its Awin Academy, which covers a wide range of skills for professional and personal growth. You’ll receive ongoing development opportunities to elevate your customer support skills and enhance your career trajectory.

Awin is dedicated to the well-being of its Customer Support Consultants by providing various health initiatives, a remote working allowance, and generous paid leave options. The company believes in supporting its employees' mental and physical health, ensuring a healthy work environment.

When answering this question, highlight specific roles or projects where you've demonstrated strong customer service skills. Mention any experience you have in managing VIP clients or resolving complex issues, emphasizing your ability to remain calm and effective under pressure.

Discuss your time management strategies and tools you use to prioritize tasks effectively. You may want to mention your experience with customer relationship management (CRM) systems and your ability to adapt based on the urgency and importance of each request.

Explain your approach to de-escalating conflicts, focusing on empathy and active listening. Provide an example from your past experience where you turned a challenging situation into a positive outcome through effective communication and problem-solving.

Talk about your approach to understanding customer needs, following up after issues have been resolved, and seeking feedback. Highlight your dedication to maintaining positive relationships and your willingness to go the extra mile for clients.

Your response should reflect your alignment with Awin’s values, emphasizing your passion for providing excellent service and your motivation to contribute to the company's goals. Research Awin’s culture and mention specific initiatives that resonate with you.

Share a specific incident that shows your commitment to customer service. Focus on the steps you took to exceed expectations and the positive impact your actions had on the customer experience.

Discuss various customer support tools you’re familiar with, such as ticketing systems, live chat software, or analytics tools. Make sure to explain how these tools helped you improve efficiency and the overall customer experience.

Talk about your personal motivation strategies, such as setting daily goals, maintaining a positive mindset, and taking breaks when necessary. Share how this helps you maintain high performance and enthusiasm in a busy workplace.

Explain your methods for maintaining open lines of communication, such as regular check-ins or collaborative tools. Highlight the importance of clarity in messaging and how you adapt your communication style to different audiences.

Discuss your approach to assessing existing content, ensuring relevance and accuracy, and incorporating feedback from clients and team members. Explain how you stay informed about updates and changes that affect support documentation.