Global Security Operations Center (GSOC) Manager (Onsite)

The GSOC Manager at Axon is responsible for building and operating the Global Security Operations Center. This includes day-to-day personnel management, operational oversight, creating and maintaining policies, and leading a dedicated team of security operators. The manager serves as a key point of contact during significant operational incidents and ensures the well-being of Axon employees, visitors, and assets.

Candidates for the GSOC Manager position at Axon should have a high school diploma or GED, although a degree is preferred. Ten or more years of experience in the Corporate Security industry with specific GSOC experience is essential. Professional certifications such as PSP, CPP, CFE, or CTAP are preferred. Additionally, strong leadership skills and proficiency in Microsoft Office are crucial for success in this role.

The work environment for the GSOC Manager at Axon is fast-paced and dynamic, requiring adaptability to changing circumstances. This onsite position in Scottsdale, Arizona, necessitates a 24/7 readiness to handle any global incidents. The role involves collaboration with diverse teams across the organization, creating a positive and empowering work culture.

Essential skills for the GSOC Manager role at Axon include exceptional leadership abilities, strong communication skills, and a talent for analyzing data to support continuous improvement. The ability to plan and lead change effectively, both personally and in teams, is critical, as is a proactive approach to problem-solving and managing operational incidents.

Axon offers competitive compensation and a comprehensive benefits package for the GSOC Manager role, including a 401k with employer match, discretionary paid time off, paid parental leave, and various medical plans. Employees also have access to fitness programs, emotional and mental wellness support, and opportunities for professional development.

In your response, highlight specific experiences overseeing GSOC functions, detailing your leadership style, incident management skills, and policies you have implemented to enhance security operations.

Illustrate your approach to employee engagement, emphasizing communication, recognition of achievements, and fostering a collaborative environment that empowers your team to excel in their roles.

Share examples of past experiences where you successfully navigated high-pressure scenarios. Detail your decision-making process, how you maintained team morale, and how you ensured effective communication during incidents.

Discuss specific compliance initiatives you've led, emphasizing how they aligned with the organization’s goals, improved operational efficiency, and ensured regulatory adherence.

Explain your experience with security technologies, discussing how you've leveraged tools to improve monitoring, response times, or data collection and analysis for better decision-making.

Detail your communication strategies: keeping key stakeholders informed, utilizing clear reporting channels, and ensuring your team operates with a unified approach during incidents.

Share a specific incident where you analyzed data to inform your decisions, illustrate the outcome, and how it led to improvements in GSOC operations.

Talk about specific challenges, whether they were related to team dynamics, workload balance, or training, and explain the steps you took to effectively resolve these issues.

Discuss the impact of integrity on team morale, decision-making, and how it affects the overall security culture within the organization.

Highlight your strategies for fostering a culture of continuous improvement, such as conducting regular training exercises, soliciting feedback from team members, and implementing best practices in operational protocols.