Operations & Visual Manager - Washington Square

The Operations & Visual Manager at Alo is responsible for overseeing the execution of vital operational and visual processes, ensuring the store is consistently customer-ready. This includes managing inventory accuracy, leading visual merchandising efforts, and collaborating with the General Manager on business performance metrics and budget management. The manager also plays a vital role in training and leading the Operations and Visual team.

To qualify for the Operations & Visual Manager role at Alo, candidates should have 3-5 years of leadership experience in retail or a related industry. They must also possess strong communication and interpersonal skills, a proficient understanding of MS Office applications, and the ability to adapt in a fast-paced environment. Previous experience in inventory management and labor scheduling is highly desirable.

The Operations & Visual Manager at Alo plays a key role in promoting and embodying the brand's mission of mindful movement. By ensuring the store operates efficiently and remains visually appealing, the manager helps to create an environment where customers feel welcomed, informed, and inspired to engage in their fitness journey both on and off the mat.

The Operations & Visual Manager will oversee a dedicated Operations and Visual team, focusing on developing talent, accountability, and fostering a culture of high performance. The role emphasizes continuous coaching and leadership, ensuring that every team member understands Alo's mission and guiding principles while driving results in a collaborative environment.

Alo offers a robust benefits package for Operations & Visual Managers, including competitive medical, dental, and vision plans, a generous employee discount, and a clothing allowance. Additionally, full-time employees have access to a 401K plan with company matching, virtual mental health support, and free yoga classes at any of Alo's Sanctuaries.

In answering this question, highlight specific techniques you’ve used in past roles to maintain and elevate visual merchandising in retail. Discuss how you will leverage business performance data to inform your visual strategies at Alo and ensure consistency with the brand's identity.

Share your approach to time management and how you evaluate the urgency of tasks. Illustrate your response by providing examples of situations where you've successfully managed multiple priorities while ensuring operational efficiency.

Reflect on your past roles where you successfully handled inventory control. Discuss any specific systems or tools you’ve used to manage stock levels, the importance of inventory accuracy, and how you’ve resolved discrepancies in the past.

Focus on your leadership style and the importance of mentorship. Provide examples of how you've supported team members' growth through coaching, training, or creating opportunities for advancement in previous positions.

Emphasize your commitment to safety protocols and procedures in retail. Discuss how you would conduct regular audits, train staff on safety practices, and maintain an accessible channel for reporting safety concerns.

Provide a specific example of a challenge you faced in a retail setting and the steps you took to resolve it. Focus on your analytical skills, decision-making process, and the outcome resulting from your actions.

Discuss the resources you utilize, such as industry reports, trade publications, and social media. Highlight how staying informed allows you to make data-driven decisions that align with current trends at Alo.

Explain your perspective on the importance of customer feedback. Share an example of how customer insights have shaped your approach to operations or visual merchandising in your previous roles.

Talk about your experience working cross-functionally with teams, such as sales or marketing. Provide examples of how teamwork has led to successful outcomes, demonstrating your ability to foster positive relationships across departments.

Be genuine in sharing your passion for the brand and its mission. Discuss how your personal values align with Alo's guiding principles and how this role represents the next step in your career journey.