Manager, Sales Engineering, EAST

To apply for the Manager, Sales Engineering position at Axon, candidates should have at least 3 years of experience in technical sales or sales engineering leadership. A bachelor's degree is required, ideally in engineering or computer science. Additionally, candidates should possess a minimum of 5 years of sales engineering experience, with at least 3 years working in a SaaS environment.

The Manager, Sales Engineering at Axon is responsible for overseeing the demonstration of Axon’s products and services, responding to RFPs, and managing complex technical sales processes. This role involves collaborating with sales teams, guiding sales engineers in uncovering customer pain points, and designing tailored technical solutions that meet client needs. Excellent communication and negotiation skills are crucial in this position.

Axon expects the Manager, Sales Engineering to have a deep understanding of the industry landscape and emerging trends related to safety technology. Effective leadership to motivate the sales engineering team, strong problem-solving abilities, and a customer-focused approach are also key expectations. A solid grasp of data analysis to inform sales strategies is a plus.

The Manager, Sales Engineering position at Axon requires up to 50% travel. While remote work is an option, the ideal candidate should be located in the Eastern United States to easily engage with clients and attend relevant meetings or events.

Axon offers a competitive salary, along with a comprehensive benefits package that includes a 401k with employer match, paid parental leave, medical and dental coverage, fitness programs, and emotional wellness support. Employees also have access to learning and development programs to foster their growth.

Yes, experience with CRM technologies is essential for the Manager, Sales Engineering position at Axon. Familiarity with operational tracking through platforms like Salesforce.com can significantly enhance a candidate's capabilities to manage customer relationships and sales processes effectively.

The ideal candidate for the Manager, Sales Engineering at Axon should possess strong leadership skills, including the ability to guide and coach a team of sales engineers. Effective communication, project management, and adaptability in a fast-paced environment are crucial to ensure team members are utilized to their full potential.

To answer this question effectively, emphasize your experience in technical sales or sales engineering and provide examples of how your skills align with Axon’s mission. Discuss your leadership capabilities and how you can contribute to team dynamics and customer satisfaction.

Explain your process for conducting effective discovery sessions where you assess customer pain points. Mention the importance of asking open-ended questions and tailoring solutions that align with Axon's offerings. Highlight any tools or methodologies that you utilize.

Share a specific example of a demo that led to a successful sale. Discuss what made the demo effective, such as aligning the product features with customer needs and providing persuasive solutions that showcased your understanding of Axon’s technology.

Describe a strategy for effectively managing objections, such as actively listening to the customer's concerns and responding thoughtfully. Provide an example of a situation where you successfully turned an objection into an opportunity to reinforce the product’s value.

Discuss how you utilize data analysis to inform decisions in the sales process, from understanding customer trends to optimizing sales strategies. Provide examples of how data insights have influenced your past successes.

Outline your experience responding to RFPs and RFIs, including the processes you follow to ensure thorough and persuasive submissions. Share a successful example and how it led to a favorable outcome for the company.

Explain the methods you use to stay informed, such as attending industry conferences, subscribing to relevant publications, and networking with peers. Highlight how this knowledge benefits your role at Axon in providing value to customers.

Discuss how you foster effective collaboration with both technical and non-technical teams. Reference specific tools or practices you use to promote a team-oriented environment that aligns with Axon’s collaborative culture.

Describe your project management techniques for balancing multiple client needs and timelines while ensuring quality service. Bullet points can include tools like Agile methods or CRM systems to track progress.

Convey your passion for Axon’s mission and products. Mention specific aspects of the company culture and its focus on safety and community well-being that resonate with you. This shows genuine interest and alignment with the company's values.