Senior Global Benefits Specialist - job 1 of 2

As a Senior Global Benefits Specialist at Axon, your primary responsibilities include overseeing the administration of various benefit programs like health, dental, vision, life, and disability insurance. You will work closely with vendors to resolve claims issues, assist in managing the benefit enrollment process, and lead the annual open enrollment efforts. Additionally, you’ll analyze benefit-related reports, handle audits, and facilitate compliance with federal and state regulations.

To excel as a Senior Global Benefits Specialist at Axon, you'll need at least 4 years of experience in benefits administration, preferably in a fast-paced environment. A deep understanding of benefits-related regulations — such as ACA, ERISA, and COBRA — is essential. Experience with HRIS systems like Workday is beneficial, alongside strong analytical, organizational, and communication skills. Certification like CBP or CEBS is preferred but not required.

Axon is committed to employee well-being, offering a comprehensive set of benefits that include medical, dental, and vision plans, as well as fitness programs and emotional wellness support. The role of the Senior Global Benefits Specialist is crucial in promoting these offerings and ensuring that employees have the resources and knowledge to take full advantage of them.

Working at Axon as a Senior Global Benefits Specialist is unique because you will be part of a mission-driven organization that prioritizes safety and justice. The role is dynamic, offering constant opportunities for innovation and growth, as well as collaborative initiatives that directly impact employees' satisfaction and well-being.

At Axon, a Senior Global Benefits Specialist can expect significant career growth opportunities. With an emphasis on continuous learning and development, you'll acquire valuable skills and experience that can propel you into higher leadership roles within the HR and benefits domains, especially in a fast-paced, high-growth environment like Axon.

When answering this question, provide specific examples of your past roles in benefits administration, emphasizing the programs you managed and the compliance measures you implemented. Highlight any challenges you overcame and the skills you employed to ensure a smooth operation.

Demonstrate your proactive approach by explaining how you follow reputable sources, attend webinars or workshops, and participate in industry forums that keep you informed about legislation affecting employee benefits.

Discuss techniques such as creating clear educational materials, conducting information sessions, or utilizing HR platforms to relay information effectively. Mention your focus on ensuring that all communication remains accessible and understandable.

Explain your approach to listening actively to the employee's concerns, investigating the issue methodically, and providing clear, empathetic communication throughout the resolution process. Share examples of how you’ve successfully resolved similar situations.

Emphasize the importance of using data analysis to evaluate the effectiveness of benefits programs, identify trends, make informed decisions, and improve overall employee satisfaction. Discuss tools or methods you’ve used to analyze benefits data.

Provide a detailed example of a benefits initiative you spearheaded, outlining your role, goals, implementation process, and the outcomes achieved. This will showcase your hands-on experience and ability to drive change.

Discuss your organizational skills and how you utilize tools like project management software to prioritize tasks based on deadlines, company priorities, and employee needs. Explain your method for balancing immediate concerns with long-term projects.

Share your experience leading open enrollment processes, including planning, communication strategies, and any tools you’ve employed. Highlight how you engage employees during this critical time to ensure they understand their options.

Glean insights into your approach to promoting wellness initiatives, such as organizing workshops, coordinating with vendors, or creating resources that encourage a culture of health and balance among employees.

Be prepared to discuss specific challenges, whether related to compliance, employee communication, or process efficiencies. Highlight the problem-solving steps you took to address these challenges while ensuring smooth operations.