Strategic Account Executive, Corrections - job 1 of 2

As a Strategic Account Executive at Axon, your primary responsibilities include managing and growing revenue at designated agencies, developing and maintaining client relationships to drive growth, and executing account strategies in collaboration with your team. You will also provide technical product information and customer training, ensuring satisfaction while keeping management updated on account activities.

To qualify for the Strategic Account Executive position at Axon, you should have at least 5 years of demonstrated customer-facing sales experience, with a focus on managing complex processes. You should ideally possess 2+ years of experience selling into the Corrections market and have a solid understanding of data management tools like Salesforce. Strong communication skills, the ability to articulate complex solutions, and a willingness to travel are also essential.

Axon supports the career growth of Strategic Account Executives by fostering a collaborative and inclusive environment emphasizing continuous learning and development. Employees are encouraged to cultivate customer relationships and can leverage cross-functional teams for expert insights. Also, the company values feedback and ideas, which aids in personal and professional growth, alongside competitive compensation and benefits.

Axon offers unique opportunities for its Strategic Account Executives, including uncapped commission structures, autonomy in role execution, discretionary PTO, and the chance to directly engage with community safety by participating in ride-along experiences with law enforcement officers. These opportunities make the role not only profitable but also fulfilling, aligning with Axon’s mission to protect life.

While previous experience in law enforcement is preferred for the Strategic Account Executive role at Axon, it is not strictly required. Candidates with strong backgrounds in sales, particularly in the Corrections or Public Safety markets, may also be considered. Axon values diverse perspectives and encourages candidates from various backgrounds to apply.

In answering this question, highlight a specific example where you successfully navigated a complex sales process. Discuss the strategies you employed, obstacles you encountered, and how you overcame them to close the deal. Emphasize your ability to build relationships and communicate effectively at multiple levels within an organization.

To answer this question, share your approach to relationship-building, such as active listening, identifying common goals, and providing value through your expertise. Consider sharing a story of how your previous relationship with a decision-maker resulted in a successful sale or project.

Discuss your approach to prioritization, such as using a structured method to evaluate urgency, impact, and client needs. Mention any tools or systems, like CRMs, that help you stay organized. Share an anecdote where your ability to prioritize led to a positive outcome.

In your response, explain how you analyze historical data, sales cycles, and current market trends to make informed forecasts. Emphasize the importance of regular communication with your team to adjust strategies as needed and to gather insights from the field.

Detail the importance of building strong relationships with your clients and the role of regular communication in identifying their needs. Discuss any processes you have in place for feedback and how you leverage that input to improve service delivery.

Use the STAR (Situation, Task, Action, Result) method to frame your answer. Describe the situation, what led to the dissatisfaction, what steps you took to address their concerns, and how your actions restored their confidence in your service or product.

Discuss your relevant experience in sales, focusing specifically on technology solutions. Highlight any technical knowledge you have that enhances your ability to engage with clients and explain how technology can solve their problems.

Mention reliable sources, such as industry publications, annual conferences, and professional networking. Explain how your commitment to staying informed enables you to provide better service and advice to your clients.

Articulate your ambitions clearly, mentioning how the role at Axon fits within your professional trajectory. Discuss your desire to advance within the company and contribute meaningfully to its mission.

In your response, share your genuine interest in Axon’s mission to Protect Life and how it aligns with your professional values. Discuss the appeal of working with cutting-edge technology in a team-driven environment and how you can contribute to ongoing success.