Manager, Sales Operations (HubSpot Expert)

Remote, US

Join Aya Healthcare, winner of multiple Top Workplace awards! 

We are seeking an experienced Sales Operations and HubSpot expert to support our Sales and Marketing teams. The ideal candidate will have deep expertise in HubSpot's CRM, Marketing Hub, and Sales Hub, helping to manage, optimize, and expand the platform’s functionality to drive sales efficiency, streamline marketing campaigns, and support overall revenue growth. This role will be responsible for integrating multiple data sources with HubSpot and automating sales processes. This role will involve day-to-day platform management, data integrity maintenance, process automation, and providing technical support for HubSpot users across departments. 

Who We Are: 

We’re a $10+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.  

At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians, and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally. 

Responsibilities: 

• HubSpot Administration & Optimization: 
• Administer the HubSpot platform including user setup, configuration, and permissions management. 
• Manage and optimize workflows, pipelines, and automations to ensure effective lead nurturing and sales processes. 
• Oversee data integrity and cleanliness by managing imports, duplicate records, and data audits. 
• Sales Support: 
• Assist Sales teams in managing prospect lists, creating custom reports, and building dashboards for sales performance tracking. 
• Ensure seamless integration between HubSpot and other sales tools, such as LinkedIn Sales Navigator, Monday.com and other data and sales enablement platforms. 
• Provide troubleshooting and technical support for the Sales team’s use of HubSpot Sales Hub (e.g., email templates, sequences, tasks). 
• Marketing Support: 
• Support the Marketing team in creating and managing product marketing campaigns, email templates, landing pages, and forms in HubSpot. 
• Collaborate with marketing to manage lead scoring models, segmentation, and audience targeting. 
• Ensure that campaign performance metrics are captured accurately and shared with the Marketing team. 
• Reporting & Analytics: 
• Build and maintain custom reports and dashboards for sales and marketing performance analytics, including attribution. 
• Provide insights into key performance indicators (KPIs) to support data-driven decision-making across the organization. 
• Manage complex use cases and multiple lines of business and brands. 
• Training & Support: 
• Develop and deliver training sessions and materials for HubSpot users to ensure effective use of the platform. 
• Stay up to date with HubSpot's new features and provide regular recommendations to optimize the platform's usage. 
• Serve as the primary point of contact for all HubSpot-related issues and inquiries from sales and marketing teams.

Required Qualifications: 

• 5+ years supporting sales and marketing teams while being HubSpot subject matter expert
• Bachelor’s degree required; Bachelor's degree in Marketing, Business, Information Technology, or a related field preferred. 
• Strong knowledge of HubSpot CRM, Sales Hub, and Marketing Hub. 
• Experience creating and managing workflows, dashboards, reports, and user permissions. 
• API experience managing data connectors, custom object creation and implementation, and managing database associations. 
• Experience with technical sales automation processes, account and permissions management. 
• Familiarity with sales processes and marketing automation techniques, forecasting via sales pipeline, deal creation and management, and lifecycle stages, including MQL to SAL handoffs. 
• Excellent data management and reporting skills, including campaign attribution experience. 
• Familiarity with Account-Based Marketing. 
• Experience with other CRM or marketing automation platforms (Salesforce, Marketo, etc.) is a plus.
• Excellent communication and collaboration skills to work with cross-functional teams. 
• Strong organizational skills with the ability to manage multiple tasks simultaneously. 
• Ability to train and coach end-users effectively. 
• Strong troubleshooting and problem-solving abilities. 

What We Offer: 

• Free premium medical, dental, life and vision insurance   
• Generous 401(k) match   
• Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses   
• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling   
• Celebrations! We hit our goals and reward ourselves.    
• Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!  
• Unlimited DTO — we believe in time off!   
• Virtual yoga, meditation or boot camp classes offered daily  

Compensation: Aya reasonably anticipates the pay scale for this position to be an annual salary of $110,000 to $140,000.

The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager’s discretion.   

Aya is an Equal Opportunity Employer (EEO) and welcomes all to apply. Please click here for our EEO policy.