Hi, we’re Back Market.
We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.
Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.
Are you ready to join us?
About the role:
The Customer Care Department’s mission is to make sure our customers have the best user experience and that they have no more reasons to buy new. This means the customer experience must match (or beat!) buying brand new products at every step of their journey.
A key part of this mission is to help our UK and US customers have a smooth journey with Back Market, enabling them to resolve most of their requests with a few clicks.
The Senior BPO Manager's primary responsibility is to manage the outsourced operations required for driving high-performing customer service teams supporting the US and UK businesses.
The manager will also be responsible for our Customer Services BPO partners, and will serve as project lead for partner onboarding, partner site implementation, executing change processes, and maintaining operational cadences as outlined within the contract.
The role will require us to travel abroad around 2 weeks per quarter, to visit our BPO partners.
WHY SHOULD YOU JOIN US ? ✌🏼
At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).
No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:
- A mission driven work environment where your day to day makes an impact on the planet. Seriously.
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.
At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values.
We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications.
If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join Back Market as an Insurance Project Manager Intern and contribute to creating impactful tech solutions that are better for the planet.
Join Back Market as a Senior Integration Engineer to drive automation and integration efforts within our global IT operations.
We seek a skilled Polish Speaking Consultant to assist clients with IT and cybersecurity solutions from anywhere in the world.
Become a part of PS Salon & Spa as a Nail Technician, providing expert services to enhance the beauty and confidence of seniors.
Join GreenStar Co-op as a Customer Service Desk Staff, where your role is essential in delivering exceptional service and maintaining a welcoming community environment.
Join Mercy Medical Center as a Staff RN in the Emergency Department and be part of a compassionate healthcare team dedicated to providing quality care.
Become a valued member of MGA Homecare as a Pediatric Homecare Nurse, providing compassionate care to children in need.
Join Equinox as a Style Advisor to deliver exceptional customer experiences while being part of a passionate and dynamic team.
As a Patient Service Representative at Prime Healthcare, you will be the first point of contact for patients, fostering a welcoming environment while managing appointments effectively.
Join Foundever as a Remote Licensed Insurance Customer Service Representative, making a meaningful impact with each customer interaction.
Join Skydive Cross Keys as a Front Desk Customer Service Rep and help create memorable adventures for customers at the happiest skydiving center in the world.
Join Allied Universal® as a Security Site Supervisor to lead service delivery and team management at client sites in Chandler.
Take on a significant supervisory role at Allied Universal as an Armed Security Site Supervisor, ensuring top-notch service delivery.
Become a part of Fairmont Kea Lani's dedicated team as a Host/Hostess, where you’ll create memorable dining experiences for our guests in an idyllic Hawaiian paradise.
Become a delivery driver with Domino's Pizza and enjoy nightly cash payments while providing exceptional customer service.
Leading the way in a shift towards a circular economy, freeing the planet from electronic waste, and building a leading global tech company are three solid reasons to wake up every morning. Taking part in Back Market’s adventure means committing ...
58 jobsSubscribe to Rise newsletter