Loan Processor

As a Loan Processor at Backflip, you'll manage the entire lending process from the term sheet to the final review, ensuring compliance with our credit policies. You'll coordinate with third-party entities like title companies and appraisers to collect essential documents, review loan applications, and maintain proactive communication with our members throughout their loan journey. Your ability to effectively communicate across departments will be crucial as you contribute to a best-in-class processing operation.

To be considered for the Loan Processor role at Backflip, you should have a minimum of three years of experience in mortgage loan processing, including working with various third parties. It’s also beneficial to have experience with short-term loans, excellent computer skills, and prior remote work experience, especially in customer-facing roles. A genuine interest in real estate investing can set you apart!

Yes, Backflip is proud to offer fully remote positions, including for new Loan Processors! You can work from anywhere in the U.S., which allows you the flexibility to create in an environment that inspires you. Our work-from-anywhere culture fosters a diverse team passionate about innovation and collaboration.

Backflip boasts a vibrant and supportive company culture that values innovation, communication, and personal growth. We’re a tight-knit team of about 75 individuals dedicated to raising the standard of what’s possible in real estate investing. Our Core Values, which emphasize collaboration and a commitment to excellence, guide our daily interactions and decision-making processes.

Working as a Loan Processor at Backflip offers numerous benefits including a competitive salary of $70,000, monthly productivity bonuses, and comprehensive healthcare coverage. You'll also receive equity stock options and a 401K plan with company matching. We prioritize our employees' well-being and professional growth, providing robust opportunities to thrive.

Backflip is dedicated to fostering professional development among its employees. As a Loan Processor, you’ll have the chance to work closely with senior leaders and contribute to cross-departmental projects. We encourage innovative thinking and offer learning opportunities to help you grow in your career while being part of a forward-thinking startup.

The hiring process for a Loan Processor role at Backflip typically involves an initial application review, followed by several rounds of interviews where you’ll meet different team members. During these interviews, you’ll discuss your experience, skills, and alignment with our Core Values. We’re looking for candidates who are not only qualified but also share our vision for improving real estate investing.

When answering this question, highlight your relevant experience in mortgage processing, including specific duties you performed, the types of loans you’ve processed, and any notable achievements. Be sure to emphasize your attention to detail and how you've handled communication with third parties to ensure a smooth process.

To effectively answer this, provide examples of how you've previously reviewed and analyzed documents against company credit policies. Discuss specific metrics or benchmarks you followed, how you flagged discrepancies, and any processes you implemented to maintain compliance.

Use the STAR method (Situation, Task, Action, Result) to outline a specific challenge you encountered. Focus on the actions you took to resolve the issue, highlighting your problem-solving skills, collaboration with team members, and how the resolution resulted in a positive outcome for the borrower.

Discuss your communication style and tools you utilize to keep clients informed throughout the loan processing journey. Share examples of how you’ve personalized your communication based on client needs and ensured timely responses to queries, contributing to an exceptional client experience.

Share your time-management strategies, such as creating prioritization matrices or using specific tools/software to keep track of tasks. It’s important to highlight how you balance multiple responsibilities, meet deadlines, and ensure quality service amidst high workloads.

Research Backflip’s mission thoroughly before the interview. Discuss your understanding of how Backflip is changing the real estate investing industry and how you align with its core values. Show enthusiasm for the opportunity to contribute to a company that focuses on empowering individuals and communities through real estate.

An effective response should describe your approach to identifying, documenting, and resolving discrepancies. Discuss your detail-oriented nature and how you collaborate with clients and team members to clear up issues, ensuring a smooth process for the borrower.

Focus on specific vendors you’ve worked with, such as title companies or appraisers, detailing the nature of those relationships and any challenges faced. Highlight your ability to communicate clearly and effectively, ensuring all parties are aligned to facilitate successful outcomes.

Share personal anecdotes or specific aspects of loan processing that excite you, such as helping clients achieve their investment goals or the satisfaction of effectively managing a smooth loan process. Emphasize the way collaboration, innovation, and supporting members' journeys align with your professional ambitions.

Reflect on Backflip's Core Values, weaving in your own values as they relate to teamwork, communication, and innovation. Provide examples of how you’ve demonstrated similar traits in past roles and express your enthusiasm for being part of a fast-paced, innovative startup environment.