Director of Facilities - job 1 of 2

As the Director of Facilities at Bandwidth, your primary responsibilities will include overseeing the operational management of all physical assets, leading the Facilities and Property Management Teams, and ensuring compliance with health and safety regulations. You will also be involved in project management, which encompasses the completion of real estate projects, space planning, and establishing effective stakeholder relations. Your efforts will ensure that our facilities help support the Whole Person Promise for our employees.

To qualify for the Director of Facilities role at Bandwidth, candidates should possess a bachelor's degree or equivalent and have at least 10 years of experience in Corporate Facility Management or a similar field. Importantly, candidates should have multi-office management experience, knowledge in lease negotiations, and proficiency in construction project management. Excellent communication skills and a keen attention to detail are also essential.

Bandwidth’s commitment to employee wellbeing is embedded in our Whole Person Promise, which emphasizes supporting our team in mind, body, and spirit. As the Director of Facilities, you will ensure that our workplace environments facilitate this promise by optimizing space configurations, ensuring health and safety compliance, and creating a welcoming atmosphere through effective facilities management strategies.

At Bandwidth, the Director of Facilities will have numerous opportunities for professional growth. You will lead a dynamic team, engage in strategic initiatives, and participate in multi-year maintenance and resource planning. Additionally, the role includes mentoring and coaching team members, enabling you to develop leadership skills while fostering an environment focused on continuous improvement.

The company culture at Bandwidth is one of inclusivity and empowerment, celebrating differences among all BANDmates. For the Director of Facilities, this means working in an environment that encourages authenticity and collaboration. Our culture is rooted in the Whole Person Promise, offering benefits like generous PTO policies, health and wellness initiatives, and opportunities to witness the impact of your work on the entire organization.

In answering this question, highlight your direct experience in managing facilities across multiple locations and your familiarity with best practices in facilities management. Discuss specific projects you've completed that relate directly to Bandwidth’s needs, such as managing renovations or implementing safety protocols.

To effectively prioritize tasks, I assess the urgency and importance of each issue. I typically utilize a combination of strategic planning tools and team collaboration to address pressing needs while ensuring long-term goals are also met. Discuss any systems or software you’ve used to aid in this process.

My approach to safety and security would begin with a comprehensive assessment of current measures and potential vulnerabilities. Ensuring compliance with safety regulations is paramount, and I would advocate for regular training for the Security Team. Additionally, crafting detailed emergency response plans would be a key part of my strategy.

To manage budgets effectively, I would first establish a clear understanding of all operational expenses, including maintenance and capital improvements. Implementing a tracking system for expenses and forecasted costs helps identify opportunities for savings and to ensure we remain within budget while maintaining high standards.

Engagement starts with clear communication and setting shared goals. I believe in empowering team members by assigning responsibilities that align with their strengths and providing opportunities for professional development. Regular feedback and recognition of individual and team successes also play a crucial role in motivation.

When answering this question, detail a specific project, outlining the challenges faced, solutions implemented, and the positive impacts on the facilities' operations or employee satisfaction. Use metrics if applicable to demonstrate the success of the project.

Technology is crucial in facilities management. It aids in real-time monitoring of building systems, enhances communication within teams, and streamlines operations through automation. I advocate for adopting new technologies that can improve efficiency and reduce operational costs.

I ensure alignment by actively collaborating with cross-functional teams, so I understand the company objectives and needs. Regularly reviewing and adjusting facilities management strategies through feedback and performance outcomes keeps the strategies relevant and effective.

I employ data-driven approaches to assess space utilization, including occupancy metrics and employee feedback. Based on the assessment, I develop strategies to optimize space effectively to foster productivity without compromising comfort.

Key trends include sustainability practices, the rise of remote working, and the integration of smart technologies into facilities. As the Director of Facilities, staying informed about these trends will allow me to implement innovative strategies that enhance the effectiveness of our operations.