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Assistant Manager - 4369

Company Description

Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 1983, Team Washington, Inc. has evolved into one of the best Domino’s Pizza franchises and is globally recognized for great service, great teamwork, and great food. What other pizza franchises do you know that serve pizza to the President of the United States? That’s right, we do. With a multitude of awards and achievements, Team Washington, Inc. works hard to be the best and give back to the neighborhoods we serve.

At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!

Job Description

Summary: Assists in the daily oversight, coordination and execution of stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation.  

 

Essential Job Functions: 

1. Understands all policies, procedures, standards, specifications, guidelines and training initiatives to effectively oversee and manage store in the absence of the General Manager. 

2. Ensures customers feel welcome, and team members are responsive, courteous, friendly and service-oriented. 

3. Supervises that food and products are consistently prepared and served according to brand standards including portioning, image and service. 

4. Assists other team members to complete opening, closing, and preparation lists.

5. Actively manages others by working hands-on in preparing food, servicing customers and overseeing the coordination of deliveries. 

6. Supports company and store objectives in sales, service, quality, appearance of facility, sanitation and cleanliness through training of employees and creating a positive, productive working environment. 

7. Control cash by adhering to cash handling and reconciliation procedures. 

8. Fills in where needed to ensure customer service standards and efficient operations.

9. Assists in product management confirming all products are receiving in correct unit count, and condition and that deliveries are performed in accordance with brand standards. 

10. Ability to identify labor or food cost, and with specific actions to impact those figures positively.

11. Assists in scheduling labor by anticipated business activity while guaranteeing positions are staffed when and as needed and labor cost objectives are achieved. 

12. Be knowledgeable of policies regarding human resources. 

13. Provide suggestions and recommendations to General and Regional Managers.

14. Maintains professional and technical knowledge by attending educational workshops; reviewing QSR related publications. 

15. Perform other duties as assigned. 

 

Company Wide Responsibilities: 

1. Promotes company policies and advocates for Team Washington 

2. Assures proper attendance and actions 

3. Provides and receives positive feedback and/or constructive criticism 

4. Maintains good communication with co-workers 

5. Serves as a resource for co-workers

6. Cross-trains, learns how role interacts with other departments 

7. Works with manager and management to solve problems, providing suggestions as needed 8. Maintains clean and organized work area, taking ownership of surroundings 

9. Maintains appropriate confidentiality in information.

 

Qualifications

All your information will be

  • To perform this job successfully, an individual must be able to perform each essential function  satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability  required. Reasonable accommodations may be made to enable individuals with disabilities to perform the  essential functions.
  • Ability to pass applicable Company background checks. 
  • Excellent written and verbal communication skills as needed in interactions with management,  and customers, take and process orders
  • Superb ability to multi-task
  • Ability to function in a dynamic, fasted paced environment
  • Ability to adjust to changing priorities
  • Ability to enter orders using a computer keyboard or touch screen
  • Ability to take orders over the counter or phone
  • Ability to work independently and as part of a team
  • Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to  make correct monetary change
  • Ability to lead the team on duty! 

kept confidential according to EEO guidelines.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

$45000 / YEARLY (est.)
min
max
$40000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Assistant Manager - 4369, Domino's

Are you ready to rise to the occasion? We're looking for an enthusiastic and dedicated Assistant Manager to join our team at Domino's Pizza, where we've proudly served the Washington DC Metropolitan area since 1983. As part of Team Washington, Inc., you'll be stepping into a role that goes beyond making pizzas – you'll be shaping memorable experiences for our customers and inspiring our crew. This is an exciting opportunity to assist in the daily operations of our Springfield location, ensuring we uphold the highest standards in sales, customer service, and food quality. As an Assistant Manager, you will be the driving force behind our store's success. You'll guide and mentor your team, managing tasks and helping them thrive in a fast-paced environment. You will oversee the preparation and service of our delicious pizzas, ensuring every customer leaves with a smile. In addition to ensuring our policies and standards are met, you'll also assist with scheduling, cash management, and product orders – all while keeping a close eye on our operational costs. If you have great communication skills, a knack for multitasking, and the ability to lead by example, we want to hear from you! With Domino's, there are endless opportunities for growth and career advancement. Join a team that values its employees and cares for its community. If you're ready to develop your management skills while working at a company that serves the President and engages with our neighborhoods, apply now!

Frequently Asked Questions (FAQs) for Assistant Manager - 4369 Role at Domino's
What are the main responsibilities of an Assistant Manager at Domino's Pizza?

As an Assistant Manager at Domino's Pizza, you will assist in overseeing daily operations, coordinate sales objectives, ensure high-quality customer service, and support your team in preparing food and handling deliveries. Your role will include managing cash handling procedures, assisting with scheduling shifts, and training team members to maintain a positive work environment.

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What qualifications do I need to be an Assistant Manager at Domino's Pizza?

To excel as an Assistant Manager at Domino's Pizza, you'll need excellent communication skills, the ability to multitask, and a dynamic approach to the fast-paced environment. Prior experience in food service or management is preferred, along with the ability to lead a team and manage operational costs effectively.

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How does Domino's Pizza support career growth for Assistant Managers?

Domino's Pizza is committed to nurturing talent and promoting from within. As an Assistant Manager, you will have access to comprehensive training programs and mentorship opportunities that prepare you for further leadership roles within the company. Your contributions will be recognized, and you'll be encouraged to take on new challenges that can elevate your career.

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What is the work environment like for an Assistant Manager at Domino's Pizza?

The work environment at Domino's Pizza is vibrant and fast-paced, perfect for individuals who thrive under pressure. As an Assistant Manager, you'll foster a supportive and cooperative atmosphere, ensuring team members feel motivated and capable of delivering excellent service to every customer.

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How can I prepare for an Assistant Manager position at Domino's Pizza?

To prepare for the Assistant Manager position at Domino's Pizza, familiarizing yourself with the brand's policies, customer service standards, and product offerings can help. Additionally, honing your leadership skills and learning effective communication techniques will prepare you for managing your team successfully.

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Common Interview Questions for Assistant Manager - 4369
What strategies do you use to motivate your team as an Assistant Manager?

To motivate my team, I focus on open communication, providing constructive feedback, and celebrating their successes. Building a positive work culture encourages team members to work toward common goals and enhances their performance.

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How do you handle conflicts among team members at Domino's Pizza?

I approach conflicts with a goal of resolution, first listening to both sides to understand the issue. Then, I facilitate a constructive discussion between the team members involved, helping them find common ground and working collaboratively to resolve the problem.

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Can you describe a time you improved a process in a previous role?

At my previous job, I noticed that order processing times were longer during peak hours. I implemented a new workflow that organized the food prep area more efficiently and cross-trained team members, which reduced wait times and improved overall customer satisfaction.

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What steps do you take to ensure high food quality and safety standards?

I prioritize regular training for my team on food safety and quality standards. Additionally, I conduct routine checks on food products, ensure the proper handling of ingredients, and foster a culture of accountability where team members understand the importance of food safety.

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How do you balance administrative duties with customer service?

I believe in effective time management and delegation. By prioritizing tasks based on urgency and importance, I ensure that regular administrative duties are completed while always remaining available to support my team in delivering excellent customer service.

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What is your approach to training new team members?

I adopt a hands-on training approach, providing new team members with both theoretical knowledge and practical experience. Pairing them with experienced staff allows for learning through demonstration, and providing regular feedback helps reinforce their skills.

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How do you handle high-pressure situations during busy hours at Domino's Pizza?

In high-pressure situations, I remain calm and focused. My approach involves prioritizing tasks, delegating responsibilities, and encouraging the team to support one another. Staying organized helps us maintain our quality of service even during peak periods.

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Can you explain your experience with cash management?

In my previous roles, I have been responsible for daily cash handling, including reconciliation and deposits. I ensure accuracy by following prescribed procedures closely and training staff on best practices for cash management to minimize discrepancies.

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What do you believe is the key to great customer service?

The key to great customer service is empathy and effective communication. Being attentive to customers' needs and exceeding their expectations creates lasting impressions that encourage them to return.

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Why do you want to work as an Assistant Manager at Domino's Pizza?

I admire Domino's commitment to quality and community engagement. As someone passionate about team-oriented environments and service excellence, I am eager to contribute my skills and grow my career with a leading brand like Domino's Pizza.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
December 8, 2024

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