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Deployment Lead

What We Do

Gecko Robotics is helping the world’s most important organizations ensure the availability, reliability, and sustainability of critical infrastructure. Gecko's complete and connected solutions combine wall-climbing robots, industry-leading sensors, and an AI-powered data platform to provide customers with a unique window into the current and future health of their physical assets. This enables real-time decision making to increase the efficiency and safety of operations, promote mission readiness, and protect the environment and civilization from the effects of infrastructure failure.

Role at a glance

Deployment Leads drive  business outcomes for our customers by deploying and creating solutions in line with Gecko Robotics’ tech strategy. They lead a team of Forward Deployed people to dive deep on customer needs and deploy Gecko’s technology to address them. By solving a specific version of the problem for a specific customer, Deployment Leads also help contribute to Gecko’s product stack, building solutions that scale to other customers. Deployment Leads are the primary customer point of contact, and hold the mandate to expand their engagements by delivering increasing value over time.

 

What you will do

  • Solve Real Problems: We search for the highest impact problems we can find, we spend a lot of time with our customers to understand their true nature, we come up with new ways, and we don’t quit until we’ve reached impact. 

  • Deploy: We believe in building products close to the customer. Deployment Leads meet our customers where they are, going onsite to learn firsthand about their challenges. 

  • Lead a Team: Hard problems require team-driven solutions. In this role, you’ll rely on teamwork and coordination to achieve outcomes alongside other highly-competent engineers, analysts, and operators. 

  • Own Customer Relationships: As you dive deep on customer problems, you’ll encounter a wide wide range of customer personas and personalities. While not a traditional Sales role, being a Deployment Lead will demand deft navigation of customer relationships as you seek to expand our relationships. 

  • Grow: The problems we work on are hard. No one has yet solved them. We are constantly learning and trying - and that includes learning about ourselves. We are a group who loves to grow - even if it requires hard work to do so.

 

About You 

  • Possesses the intense drive to solve real-world problems in the industries we serve using Gecko technologies.

  • Is able to extract meaningful insights from data (in Excel, code, or anywhere).

  • Understands how technical decisions impact the user of what you’re building.

  • Can reason about product, being able to identify customer value and translate that into technology vision. 

  • Is able to work effectively in teams of technical and non-technical individuals. 

  • Is skilled at and comfortable with working in a rapidly changing environment: decide when the objective needs to shift, rapidly pivot toward valuable progress.

  • Is low-ego and outcome oriented. 

  • Can demonstrate and articulate examples of their ability to continuously learn, work independently, and make decisions with minimal supervision. 

  • Has a willingness and interest in traveling 25-75% to get very close to  the difficult and complex problems we are solving and working directly with customers.

 

Who We Are

At Gecko, our people are our greatest investment. In addition to competitive compensation packages, we offer company equity, 401(k) matching, gender-neutral parental leave, full medical, dental, and vision insurance, mental health and wellness support, ongoing professional development, family planning assistance, and flexible paid time off. 

Gecko values collaboration, innovation, and partnership, and we believe we do our best work when we're together in person. We’re an office-first culture but understand that sometimes you may need to work from home. Many people are in the office five days a week, others need a bit more flexibility. Ultimately, we care about the outcomes we achieve - and creating a culture of autonomy and trust that enables that impact.

Gecko is committed to creating a culture of inclusion and belonging, and we are proud to be an equal opportunity employer.  We believe it is our collective responsibility to uphold these values and encourage candidates from all backgrounds to join us in our mission to protect today’s infrastructure and give form to tomorrow’s. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, veteran status, age, or any other protected characteristic per federal, state, or local law. If you are passionate about what you do and want to use your talents to support our critical mission, we’d love to hear from you.

Gecko Robotics Glassdoor Company Review
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CEO of Gecko Robotics
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Jake Loosararian
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Average salary estimate

$100000 / YEARLY (est.)
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$80000K
$120000K

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What You Should Know About Deployment Lead, Gecko Robotics

Are you ready to take on a pivotal role as a Deployment Lead at Gecko Robotics in the vibrant city of New York? At Gecko, we’re on a mission to revolutionize how organizations maintain their critical infrastructure. As a Deployment Lead, you will play a significant part in ensuring our cutting-edge technologies truly meet customer needs. You’ll be responsible for leading a talented team, diving deep into customer challenges, and implementing innovative solutions that matter. On a typical day, expect to engage directly with clients, leveraging your problem-solving skills to understand their unique situations, and collaborate with engineers and analysts to drive outstanding results. You’ll not only deploy technology but also cultivate strong relationships, enhancing Gecko’s overall engagement with each client. Your role demands adaptability and the ability to navigate a diverse range of customer dynamics while focusing on delivering value. If you possess an intense drive to solve real-world problems and thrive in a rapidly changing environment, this could be the perfect opportunity for you. We're not just looking for technical prowess; we value growth and a low-ego, outcome-oriented mindset! Join us as we strive to create sustainable solutions and make a real impact in the industry.

Frequently Asked Questions (FAQs) for Deployment Lead Role at Gecko Robotics
What are the primary responsibilities of a Deployment Lead at Gecko Robotics?

As a Deployment Lead at Gecko Robotics, your primary responsibilities include understanding and solving real-world customer challenges by deploying Gecko’s advanced technologies. You will lead a team, engage directly with clients, and maintain strong customer relationships while ensuring the successful implementation of solutions that add value. In essence, you’re the bridge between our technology and our customers’ needs.

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What qualifications are necessary to become a Deployment Lead with Gecko Robotics?

To be considered for the Deployment Lead role at Gecko Robotics, candidates should possess strong problem-solving abilities and the capacity to extract insights from data. A solid understanding of how technical decisions affect users, along with effective teamwork skills in both technical and non-technical environments, is essential. The role may also require traveling 25-75% of the time to work closely with customers.

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What kind of environment can a Deployment Lead expect to work in at Gecko Robotics?

A Deployment Lead at Gecko Robotics operates in a dynamic and fast-paced environment which encourages continuous learning and adaptability. You will work collaboratively with a diverse team and have opportunities to solve complex customer problems in innovative ways. Gecko emphasizes a culture of autonomy and trust, providing a supportive backdrop for you to thrive.

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What personal qualities are important for a successful Deployment Lead at Gecko Robotics?

Successful Deployment Leads at Gecko Robotics are typically characterized by their intense drive, low-ego attitude, and outcome-oriented mindset. They are committed to learning, able to navigate customer relationships deftly, and enjoy working as part of a team to tackle challenging problems head-on. A willingness to embrace change and pivot as necessary is also critical.

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Is prior experience required to apply for the Deployment Lead position at Gecko Robotics?

While prior experience in a similar role can be beneficial, Gecko Robotics values a candidate's drive to solve real-world problems and their ability to learn continuously. Applicants with a demonstrated ability to work independently and make informed decisions with minimal supervision, along with relevant insight or skills in technology applications, are encouraged to apply.

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Common Interview Questions for Deployment Lead
Can you describe a time when you had to solve a complex problem for a customer?

In answering this question, focus on outlining the problem, your approach to understanding the customer’s needs, and the steps you took to develop a solution. Highlight collaboration with your team and any innovative strategies you employed to achieve a satisfactory outcome.

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How do you prioritize tasks when working on multiple projects?

Discuss your approach to prioritization, such as using frameworks or tools to assess urgency and impact. Include examples of how you effectively balance competing priorities and how you communicate your progress to your team and clients.

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What strategies do you use to maintain strong relationships with clients?

Share specific tactics you implement to build rapport and trust with clients. This might include regular check-ins, understanding their long-term goals, and being proactive about providing value. Provide an example of how a strong relationship led to a successful project outcome.

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Can you give an example of how you've used data to inform decision-making?

Explain how you have utilized data analytics or customer feedback to shape your approach to a problem or project. Highlight a specific instance where your insights led to significant improvements or changes in direction.

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Describe your leadership style when working with a team.

Illustrate your leadership style by discussing how you motivate and guide your team. Emphasize collaboration, active listening, and a focus on outcomes, providing an example of how you brought a team together to tackle a tricky situation.

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How do you handle feedback from clients or team members?

Discuss the importance of receiving and responding to feedback, using it as a tool for growth. Provide examples of how you’ve incorporated feedback in the past and how it positively impacted your work or relationships.

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What inspires you to work at Gecko Robotics?

Share your passion for technology and problem-solving, emphasizing how Gecko's mission aligns with your values and career goals. Mention specific aspects of Gecko’s innovative solutions or culture that attract you.

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How do you approach onboarding new technologies or tools in your role?

Explain your method for familiarizing yourself with new technologies, including any research methods, training modules, or collaboration with knowledgeable team members. Provide an example of a successful tech implementation.

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What do you see as the most significant challenges facing infrastructure today?

Discuss current trends or issues in the infrastructure field, including sustainability, maintenance, or technological advancements. Position yourself as knowledgeable and offer insights on how your role can contribute to overcoming these challenges.

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How do you ensure your solutions remain scalable?

Describe the strategies you implement during deployment to ensure solutions can scale effectively to different clients. This may involve thorough documentation, modular designs, or continuous communication with stakeholders regarding future needs.

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We are an organization that believes in the safety and wellbeing of everyone; dangerous jobs don’t have to exist. We believe in the value of each life so much that we built a company dedicated to safety through robotics. Each year, tens of billio...

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Full-time, hybrid
DATE POSTED
December 4, 2024

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