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Operations Support Lead II - FDO Reporting - job 1 of 2

Job Description:Enterprise Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This job is responsible for supporting the business in meeting operational goals by performing a wide array of functions and assisting managers in ensuring employees readiness. Key responsibilities may include creating and automating business reporting, administering bank or LOB programs/policies/procedures, remediating complex system issues, and provisioning employees with the tools necessary to assist clients. Job expectations include strong knowledge of operations and keen attention to detail. Key stakeholders include team and site leaders, on-site support, platform and change managers.Responsibilities:• Provide employees with the tools needed to assist clients (may include equipment, system access, skilling, etc.)• Remediate system issues• Reporting and analysis to identify risks and trend• Assist with process and procedure updates in line with business changes• Expense management through device recovery, equipment management and virtual assistant reinforcement• Partner with operations leaders on site support including desk assignments, move assistance, desk audits and equipment provisioning• Record retention executionLOB Specific Information:This job supports the business in meeting operational goals by performing a wide array of functions and assisting managers in ensuring employees are ready to serve clients.Key responsibilities may include:• Creating and automating business reporting• Administering bank or LOB programs/policies/procedures• Remediating complex system issues• Provisioning employees with the tools necessary to assist clients.Job expectations include strong knowledge of operations and keen attention to detail. Key stakeholders include team and site leaders, on-site support, platform and change managers.LOB Required Qualifications:Fraud Experience/Fraud KnowledgeExcellent Excel, Word, PowerPoint, Outlook SkillsExperience creating PowerPoint Presentations for LeadershipKnowledgeable on SharePoint usageSolid knowledge and use of, BOSS, FLASH, Synergy, and NICSelf StarterAbility to work with minimal supervisionExperience working in fast paced environmentLOB Desired Qualifications :Experience in Fraud Detection OperationsExperience in Reporting/AnalyticsShift:1st shift (United States of America)Hours Per Week:40

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$130000 / ANNUAL (est.)

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$115K

$145K

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What You Should Know About Operations Support Lead II - FDO Reporting, Bank of America

Are you ready to take on a key role in operational excellence? Join Bank of America as an Operations Support Lead II - FDO Reporting in sunny Phoenix, AZ! In this position, you'll be at the heart of our team's efforts to meet operational goals. Your duties will involve a variety of critical functions, from creating and automating business reports to administering essential bank programs and policies. You'll also play an important part in remediating complex system issues and ensuring that our employees are fully equipped with the tools they need to assist clients. Attention to detail and a strong understanding of operations are essential for this role, as you'll be collaborating with team leaders and site managers to streamline processes and enhance efficiency. If you're a self-starter who's comfortable working in a fast-paced environment and you have a knack for analytics, this is the perfect opportunity for you to grow your career while making a real difference at Bank of America. We're committed to fostering a diverse and inclusive workplace that empowers our teammates to thrive. Come join us, and let’s make financial lives better together!

Frequently Asked Questions (FAQs) for Operations Support Lead II - FDO Reporting Role at Bank of America

What are the main responsibilities of the Operations Support Lead II - FDO Reporting at Bank of America?

The Operations Support Lead II - FDO Reporting at Bank of America has a varied and impactful role. Responsibilities include creating and automating business reporting, administering bank or Lines of Business (LOB) programs and policies, and addressing complex system issues. You will also focus on provisioning employees with essential tools to assist clients effectively, ensuring that operations run smoothly and efficiently.