Bank Operations Quality Assurance Advisor (hybrid schedule) - Los Angeles, CA

Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training and opportunities to build the best possible relationships with our clients and with each other. Our workplace culture values each associate’s unique experiences, background and perspectives and provides a collaborative environment for all employees to grow and thrive.

As a premier California-focused financial services company dedicated to serving its communities, families and businesses (small, mid-sized and large), CB&T has been active for 70 years and has more than 80 full-service branch offices across the state. This dedication has helped the bank earn recognition as a perennial powerhouse in yearly voting for “Best Bank” and “Best Commercial Bank” from the readers of San Diego Union-Tribune and Orange County Register. Additionally, as a division of Zions Bancorporation, the bank has collected multiple Greenwich Excellence Awards for “Overall Client Satisfaction” in Small Business & Middle Market Excellence Awards.

We are currently accepting applications for a Bank Operations Quality Assurance Advisor in the Los Angeles, CA area. This will be a hybrid work schedule.

The ideal candidate for this position will have the skills and experience necessary to:

Provide coaching, support, and guidance to branch team members.
Ensure operational understanding and successful implementation of bank policies and procedures.
Analyze escalated issues and problem solve related issues.
Perform branch assessments as assigned by traveling onsite to ensure compliance with branch procedures and federal and state regulations.
Document branch assessment findings in order to identify trends and areas of improvement.
Develop and implement quality assurance programs designed to improve the customer experience for both internal and external customers.
Perform and/or oversee analyses of programs and apply findings to the customer experience initiatives designed to differentiate overall service and quality from competitor financial institutions.
Plan, direct, and coordinate project deliverables.
Identify and assess operational risk and impact and makes recommendations for effective policies and controls to management.

Qualification

Requires a Bachelor's and 1+ years experience with banking operations, processes and procedures, quality assurance or other directly related experience.
A combination of education and experience may meet requirements.
Basic knowledge of bank operations policies and procedures, quality assurance practices, banking products and services.
Good client relations, presentation and communications skills, both written and verbal.
Basic working knowledge of banking related laws, regulations and requirements.
Good analysis, decision making and problem resolution skills.
Ability to work with managers and staff, as well as train and coach employees.
Ability to handle and accomplish multiple tasks and resolve competing priorities effectively is essential.
Ability to analysis information and generate reports as needed.
Ability to work independently and good time management skills.
Proficiency in PC and MS Office skills, Power Point.

Benefits:
Medical, Dental and Vision Insurance - START DAY ONE!

Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays

401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

Mental health benefits including coaching and therapy sessions

Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire

Employee Ambassador preferred banking products

Pay range (depending on experience): $55,000-$90,000