Banker (Teller)

As a Banker (Teller) at Banner Bank, your primary responsibilities include providing exceptional customer service, processing transactions accurately and efficiently, and helping clients achieve their financial goals by referring bank products and services. You'll also be expected to maintain personal reliability, contribute effectively to team tasks, and maintain high standards in communication and organization.

To qualify for the Banker (Teller) position at Banner Bank, you should ideally have at least three months of experience in cash handling, client service, and sales. While previous Teller experience is preferred, strong organizational skills, effective communication abilities, basic math proficiency, and a knack for building relationships are essential attributes for a successful candidate.

The interview process for the Banker (Teller) position at Banner Bank includes a simple application followed by a quick assessment to learn more about your work style. If you pass that, you will have a phone interview, which will be followed by an on-site interview with the manager and key team members. If it's a good fit, you'll receive an offer and can begin your exciting new career!

The starting hourly wage for a Banker (Teller) at Banner Bank ranges from $18 to $24.90, depending on your level of experience. Additionally, employees benefit from a comprehensive package that includes medical and dental benefits, 401k matching, paid vacation time, and other perks that enrich your career journey.

Banner Bank offers its employees a robust benefits package that includes medical, dental, and vision coverage, long-term disability, paid vacation and holidays, and a 401k plan with a generous match. Furthermore, they offer tuition reimbursement, ensuring you get the support needed for your professional development and continuous learning.

When answering this question, choose an example that highlights your ability to listen and respond to customer needs effectively. Illustrate how you went above and beyond to resolve an issue or assist a client, demonstrating your proactive approach and commitment to exceptional service.

Discuss your strategies for diffusing tense situations, highlighting your communication skills and empathy. Explain how you actively listen to the customer's concerns, validate their feelings, and work towards a solution, showcasing your commitment to a positive banking experience.

Express your belief that excellent customer service and communication are crucial within the role. Explain how these skills contribute to building trust with clients and how they align with Banner Bank's core values of listener, learner, and helper.

Talk about your prioritization strategies during peak times. You could mention techniques like creating task lists, using batch processing for similar tasks, and collaborating with teammates to ensure efficient service delivery without compromising quality.

Share your previous experiences with cash handling, emphasizing your attention to detail and accuracy. If applicable, mention specific transactions or procedures you have managed, demonstrating your competence and reliability in these areas.

Discuss your proactive approach to staying informed, including regularly attending training sessions, reading banking publications, and leveraging online resources. Highlight your enthusiasm for learning, as it helps you provide the best service to clients.

Convey your admiration for Banner Bank's long-standing history, commitment to community involvement, and the recognition it has received in the banking industry. Share your desire to be part of a reputable team that values employee development and customer service.

Explain the methods you employ to ensure precision with cash handling, such as double-checking transactions, balancing your drawer regularly, and following established procedures. Providing specific examples illustrates your diligence.

Emphasize the importance of teamwork in providing excellent customer service and achieving operational efficiency. Discuss how you collaborate with colleagues to share knowledge, assist during busy times, and maintain a positive workplace environment.

Share your strategy for achieving sales targets by building relationships with clients and identifying their financial needs. Be sure to mention examples of how you've turned a client inquiry into a product recommendation, showcasing your sales acumen while maintaining a customer-first approach.