Reg E Specialist (Remote - WA, OR, CA, ID)

A Reg E Specialist at Banner Bank is responsible for providing operational support related to Regulation E Dispute Resolution. This includes analyzing and resolving claims, assisting bank staff with processing requirements, processing adjustments to client accounts, and handling complex disputes through specialized research and effective communication with clients and internal teams.

To qualify as a Reg E Specialist at Banner Bank, candidates should possess a high school diploma, with a preference for similar experience in financial services and knowledge of fraud investigation processes. Strong analytical skills, proficiency with Microsoft Office, and the ability to work in a team environment are also essential for success in this role.

Key skills for a Reg E Specialist at Banner Bank include excellent verbal and written communication, strong problem-solving capabilities, and the ability to manage multiple priorities effectively. A good understanding of regulatory compliance and the ability to analyze governmental regulations related to electronic transactions will also help in performing effectively in this position.

Training for a Reg E Specialist at Banner Bank is comprehensive, focusing on both operational procedures and compliance regulations. The role includes opportunities for ongoing learning and cross-training to ensure team members are well-versed in the latest industry standards and practices, which is vital for maintaining the bank's high service quality.

Yes, the Reg E Specialist position at Banner Bank is a remote role. It primarily caters to candidates based in Washington, Oregon, California, or Idaho, allowing you the flexibility to work from home while still being an integral part of the Banner Bank team.

When asked about Regulation E, it’s crucial to explain it as a federal regulation that protects consumers in electronic fund transfers. Highlight your understanding of its implications on correspondent actions and the dispute resolution process, demonstrating both your knowledge of compliance and your commitment to customer service.

When answering this question, use the STAR method (Situation, Task, Action, Result) to outline a specific instance. Focus on the strategies you employed to understand the customer's needs, navigate the complexity of the situation, and ultimately deliver a resolution that satisfies both the client and regulatory requirements.

Describe your method for prioritization based on urgency and importance. Explain how you create to-do lists, utilize project management tools, or communicate with team members to adjust workloads and ensure timely completion of all tasks, especially under tight deadlines in a compliance-focused environment.

In your response, share relevant experiences emphasizing your analytical skills. Discuss any tools you have used for data analysis or reports you've created, and how this experience aligns with the analytical requirements of the Reg E Specialist position at Banner Bank.

It's important to highlight your conflict resolution skills in your answer. Discuss the importance of open communication, understanding differing viewpoints, and using facts or guidelines to reach a consensus. Emphasize your commitment to teamwork while upholding compliance standards.

Discuss any resources you utilize to remain informed about the latest banking regulations, such as attending industry webinars, being actively involved in professional associations, and subscribing to relevant news feeds or journals. This shows your commitment to continuous learning and adaptation in the financial services field.

Detail your approach by including training, keeping abreast of regulatory updates, and meticulously following procedures for dispute resolution and account adjustments. Structuring your answer to include how you would monitor adherence helps emphasize your proactive attitude toward compliance.

Your answer should reflect empathy, active listening, and problem-solving skills. Describe methods to calm the customer, acknowledge their concerns, gather relevant information to investigate their issue thoroughly, and aim to provide a satisfactory resolution, thus showcasing your customer service approach.

Share your passion for customer service and helping individuals navigate their financial situations. Discuss the impact of financial literacy and the importance of safety in transactions. Highlight experiences that solidify your desire to contribute positively to customers' lives within a trusted institution like Banner Bank.

Be honest about your proficiency level. Discuss your experience with key applications like Excel for data management and reporting, Word for documentation, and any familiarity with advanced features within these tools, indicating your readiness to effectively handle the technical aspects of the Reg E Specialist role.