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Branch Manager III - San Bernardino Branch

More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.


With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.


As a Branch Manager with Banner Bank you will manage the efficient daily operation of a branch office, including sales, operations, consumer/small business lending, high client service levels, security and safety in accordance with the Bank's objectives. Develop new deposit and loan business. Provide a superior level of client service and promotes the sales and service culture through coaching, guidance and staff motivation. Achieve individual and branch sales goals through new business sales, referrals, and account retention.


In this role you will have the opportunity to:
  • Responsible for providing leadership, training, and supervision. Delegate day-to-day operations to the Branch personnel. Perform duties in the absence of other Branch personnel.
  • Responsible for attaining established Bank and branch goals through active participation in the Banner Way Sales Management and Sales Management Systems programs.
  • Partner in community activities to increase the Bank's visibility and enhance new and existing business opportunities.
  • Responsible for conducting observations and coaching sessions with the sales team on a regular basis in order to help develop new business. Conduct Touch Bases, Huddles, and Skill builders with the sales team.
  • Perform outbound business calls on prospects and clients to gain a better understanding of their current and future financial needs.
  • Oversee the sales of Consumer and Business Credit cards, Account Analysis, and Treasury Management Services, etc.  Sell and setup Merchant Services and handle existing Merchant Services issues. 
  • Drive the branch to perform at 100% during Bank and Division Sales Campaigns. Conduct branch promotions to build momentum for core account growth.
  • Responsible for complying with, and ensuring staff follows, policies, procedures, security requirements, and government regulations.


Education & Certifications
  • Bachelor's Degree: Accounting, Business, Economics, Law, Computer Science or other related field required (an equivalent combination of education and experience may be considered) 


Experience
  • 6 or more years of bank branch leadership and operations experience required
  • 2 or more years of experience in a supervisory/management role leading a project, process or team required


Knowledge, Skills and Abilities
  • Advanced knowledge of retail product philosophy, policy, procedures, documentation and systems. Thorough knowledge of all retail products and services. Considerable knowledge in all facets of the consumer lending process.
  • Proven client service, interpersonal, and relationship building skills. Possess effective verbal and written communication skills; proper phone and email etiquette required.
  • Possess effective selling, cross selling and referral skills. Demonstrated success in sales and business development. Demonstrated ability to develop and manage income and expense budgets; proficiency in MS Word and Excel.
  • Possess strong mathematical, analytical, problem solving, and negotiation skills. Ability to analyze client credit data and other related financial information.
  • Demonstrate ability to train employees in client service, sales, operations, product knowledge, and consumer loans. In-depth knowledge of management and supervisory principles, policies, and legal requirements. Demonstrated leadership, team building, and management skills.
  • Knowledge of state and federal laws and regulations related to banking. 


Travel
  • up to 20%


Compensation & Benefits
  • Targeted starting salary range (based on experience): $81,806-$117,596
  • Incentive potential
  • Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance
  • Paid vacation time, sick time and 11 company paid holidays
  • 401k (with up to 4% match)
  • Tuition reimbursement
  • Get more information at: Employee Benefits | Banner Bank


Please take time to review Banner Bank's Consent & Privacy notice before applying.


Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.


Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

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CEO of Banner Bank
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Mark J. Grescovich
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$81806K
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What You Should Know About Branch Manager III - San Bernardino Branch, Banner Bank

If you're looking for a role that blends leadership and personal connection, then the Branch Manager III position at Banner Bank's San Bernardino branch could be the perfect fit for you! With a proud history of over 130 years, Banner Bank continues to thrive by focusing on core values like listening, learning, and helping individuals and businesses achieve their dreams. In this pivotal role, you'll be responsible for the smooth daily operations of the branch, from driving sales and managing lending services to ensuring exceptional client service. Your leadership will be instrumental in creating a motivated environment where your team can thrive. You'll get hands-on with client relationships, coaching your sales team while performing outbound calls to better understand client needs. Your expertise will help navigate the intricacies of consumer and small business lending while ensuring compliance with all regulations. Collaboration with local community activities will enhance the bank's visibility and strengthen community ties. If you have a Bachelor's degree in a relevant field and over six years of experience in bank leadership, Banner Bank offers a competitive salary, incentives, and fantastic benefits! Join a company recognized as one of Forbes' Best 100 Banks in America for the past eight years, and help us make a difference in the lives of individuals and businesses in San Bernardino. Ready to take your career to the next level? We'd love to hear from you!

Frequently Asked Questions (FAQs) for Branch Manager III - San Bernardino Branch Role at Banner Bank
What responsibilities does the Branch Manager III at Banner Bank in San Bernardino have?

The Branch Manager III at Banner Bank in San Bernardino is responsible for overseeing daily branch operations, ensuring compliance with policies and procedures, leading a team, driving sales efforts, and maintaining exceptional client service levels. This manager will facilitate employee training, community engagement, and develop new deposit and loan business.

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What qualifications are needed for the Branch Manager III position at Banner Bank?

To qualify for the Branch Manager III position at Banner Bank, candidates should hold a Bachelor's degree in a related field and possess at least six years of bank branch leadership experience, including two years in a supervisory role. Advanced knowledge in retail banking products, effective communication, sales skills, and proficiency in financial analysis are also essential.

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What are the growth opportunities in the Branch Manager III role at Banner Bank?

As a Branch Manager III at Banner Bank, growth opportunities include leadership development through participation in Bank and Division sales campaigns, community involvement, and career advancement within the organization. Banner Bank emphasizes promoting from within and offers comprehensive training programs to support your career trajectory.

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How does Banner Bank support community involvement for Branch Managers?

Banner Bank encourages Branch Managers, like the one in San Bernardino, to actively participate in community engagements. This involvement not only enhances the bank's local visibility but also opens doors for new business opportunities while fostering strong corporate social responsibility.

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What benefits does Banner Bank offer to its employees as a Branch Manager?

Banner Bank offers a competitive benefits package for its Branch Managers, including a targeted salary range, incentive potential, comprehensive health insurance, paid vacation, sick leave, a 401k plan with a match, and tuition reimbursement, ensuring both personal and professional wellness.

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Common Interview Questions for Branch Manager III - San Bernardino Branch
Can you describe your leadership style as a Branch Manager?

In describing your leadership style, focus on your ability to inspire and motivate your team. Provide specific examples of how you've led by example, fostered a collaborative environment, and prioritized team development.

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How do you handle compliance and regulatory challenges in banking?

When addressing compliance and regulatory challenges, explain your systematic approach to staying informed about relevant laws, conducting effective training, and implementing procedures to ensure adherence, while minimizing risks.

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What strategies do you use for achieving branch sales goals?

Discuss your approach to setting clear sales targets, developing individual sales plans for team members, and utilizing coaching and regular check-ins to motivate staff. Highlight any successful sales campaigns you've led.

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How do you ensure excellent customer service in a banking environment?

Emphasize your commitment to client service by detailing training practices for your team, your responsiveness to customer feedback, and initiatives you've implemented that prioritize client satisfaction and relationship building.

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Give an example of a successful community initiative you’ve led?

Provide a specific example of a community event or partnership you've spearheaded, discussing its impact on both the local community and the bank's visibility, while illustrating your enthusiasm for community involvement.

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How do you approach training and developing your team?

Describe your training approach, focusing on continuous learning, personalized coaching sessions, and skill-building initiatives to empower your team members to meet client needs effectively while enhancing their career growth.

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What experience do you have with consumer and small business lending?

Share your experience in consumer and small business lending by discussing your knowledge of products, your role in guiding clients through the application process, and how you’ve successfully expanded lending services in previous positions.

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How do you manage operational efficiency in a bank branch?

Discuss your strategies for maintaining operational efficiency, including regular process assessments, staff training, and technology use to streamline workflows, while highlighting your achievements in optimizing branch procedures.

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Describe a time you had to resolve a conflict within your team.

Provide a specific instance where you navigated a team conflict, outlining your conflict resolution skills, your ability to listen to differing perspectives, and the outcome that benefitted the team and overall branch performance.

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What methods do you use to track branch performance metrics?

Explain your approach to monitoring branch performance metrics, focusing on key performance indicators (KPIs) such as sales targets, client satisfaction scores, and operational compliance, and how you leverage this data to make informed decisions.

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Banner Bank is a dynamic full-service financial institution, operating safely and profitably within a framework of shared integrity. Working as a team, we will deliver superior products and services to our valued clients. We will emphasize strong ...

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Full-time, on-site
DATE POSTED
December 7, 2024

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