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Back Office Specialist with German & Dutch - Remote from Spain

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals to join our team. You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories.

Main responsibilities:

  • Prepare the data for the Pre-Sales Team, manage scoring models and data providers to guarantee the best quality of contacts.
  • Data quality and cleaning processes and ensure this data is properly updated in the database according to business
  • Company evaluation: assess company potential using provided guidelines and online tools.
  • Company qualification: conduct eligibility checks using internal tools to ensure prospects are eligible for acquisition.
  • Be on the lookout for industry news and trends to ensure timely prospecting.
  • Data Mapping, construction and extraction
  • Understand market seasonality and collaborate with sales programs to plan ahead on sourcing areas, according to the sales team’s needs.
  • Identify and correct data quality issues
  • Responsible for delivering a set of contacts based on the agreed quarterly target.
  • Maintenance of the data
  • Experience on data management, quality and cleaning
  • Native/advanced level of both German and Dutch
  • B2 level of English or higher.
  • Experienced user in CRM.
  • Quick to learn new processes and tools such as Qlik.
  • Good verbal and written communication skills in appropriate language.
  • Motivation & personality for seeking customer satisfaction and resolution.
  • Ability to take initiative, prioritize, and manage time effectively.
  • Candidates must be located in Spain.
  • A full-time position with working hours from Monday to Friday from 9am to 6pm.
  • Salary: 21.000€ gross/year + 1.800€ gross/year attendance bonus.
  • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
  • Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
  • Working environment that is modern and bright with a dynamic and multicultural atmosphere.

Average salary estimate

$21000 / YEARLY (est.)
min
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$21000K
$21000K

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What You Should Know About Back Office Specialist with German & Dutch - Remote from Spain, Teleperformance Spain

Teleperformance Spain is excited to invite skilled individuals to apply for the position of Back Office Specialist with German & Dutch. In this remote role, you’ll be part of a supportive team of over 4,700 employees recognized as a Great Place to Work and a Top Employer. You’ll work on behalf of a prestigious life sciences company, known for their high-quality research products tailored for various laboratories. This position offers a unique opportunity to contribute significantly to data management, ensuring contact information is pristine and relevant for our Pre-Sales Team. Your responsibilities will encompass preparing data, managing scoring models, and conducting company evaluations using online tools. You'll actively watch industry trends to facilitate timely prospecting while collaborating with our sales programs to meet quarterly targets. This role demands fluency in both German and Dutch, along with a strong command of English, ideally at a B2 level or higher. You’ll need to be adept at using CRM systems and have a flair for data quality management. If you're passionate about maintaining high standards in data and enjoy a vibrant, multicultural workplace, this could be just the role for you. Our full-time position, operating from Monday to Friday, offers a competitive salary, a generous attendance bonus, and opportunities for personal and professional growth. Dive into this exciting chance to leverage your skills and make an impact with Teleperformance Spain!

Frequently Asked Questions (FAQs) for Back Office Specialist with German & Dutch - Remote from Spain Role at Teleperformance Spain
What are the key responsibilities of a Back Office Specialist with German & Dutch at Teleperformance Spain?

As a Back Office Specialist with German & Dutch at Teleperformance Spain, you will handle essential tasks like preparing data for the Pre-Sales Team, managing data quality, and conducting company evaluations. You'll also oversee eligibility checks and collaborate with the sales team to meet quarterly targets while keeping an eye on industry trends to facilitate effective prospecting.

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What qualifications are required for the Back Office Specialist position at Teleperformance Spain?

To qualify for the Back Office Specialist role at Teleperformance Spain, you must have native or advanced proficiency in both German and Dutch, alongside a B2 level of English or higher. Experience in data management and CRM usage is essential, as well as strong communication skills and a proactive approach to tasks.

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What type of working environment can a Back Office Specialist expect at Teleperformance Spain?

Teleperformance Spain offers a modern and bright working environment characterized by a dynamic and multicultural atmosphere. Employees enjoy a supportive work culture that encourages motivation, growth, and career development, making it an ideal place for a Back Office Specialist with German & Dutch skills.

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What is the salary for the Back Office Specialist with German & Dutch position at Teleperformance Spain?

The salary for the Back Office Specialist role with German & Dutch at Teleperformance Spain is 21,000€ gross per year, with an additional attendance bonus of 1,800€ gross per year. Moreover, there are incentives like the referral program to further enhance your earning potential.

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Is the Back Office Specialist position at Teleperformance Spain suitable for remote work?

Yes! The Back Office Specialist position with German & Dutch at Teleperformance Spain is fully remote, making it a suitable opportunity for candidates located in Spain. This flexibility allows you to work from the comfort of your own home while contributing to a dynamic team.

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Common Interview Questions for Back Office Specialist with German & Dutch - Remote from Spain
Can you describe your experience with data management and quality control?

In answering this question, focus on specific tools or processes you've used for data management, emphasizing your attention to detail and any achievements in maintaining data quality. Share examples that showcase your systematic approach to preventing errors and ensuring data integrity.

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How do you prioritize tasks when faced with tight deadlines?

When discussing task prioritization, emphasize techniques such as the Eisenhower Matrix or task batching. Illustrate with examples from past experiences where you efficiently managed time to meet deadlines and how this approach has benefited your team or projects.

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What strategies do you use to stay updated on industry trends?

To effectively answer this, share specific resources you use, such as industry publications, webinars, or professional associations. Discuss how staying informed has impacted your work positively, perhaps relating to timely decision-making or adapting strategies.

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Provide an example of how you resolved a data quality issue.

Describe a specific instance where you identified a data quality issue. Detail your investigative process, the steps you took to rectify it, and the results of your actions—ensuring you highlight the importance of maintaining accurate data in your role.

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How do you ensure effective communication in a remote working environment?

Discuss your methods for maintaining clear and proactive communication within remote teams, such as regular check-ins, the use of collaboration tools, and ensuring clarity in tasks and expectations. Provide examples that showcase your commitment to fostering good communication.

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What tools are you familiar with for data analysis and management?

In your response, list relevant tools you’ve used, such as CRM systems, Excel, or data visualization software. Highlight your proficiency with these tools and give examples of how they have helped you manage and analyze data effectively.

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Can you explain how you assess a company's potential during the qualification process?

Explain your approach to assessing a company's potential using provided guidelines and online tools. Discuss the factors you evaluate, such as market trends, financial health, or competitive positioning, and how these considerations influence your decisions.

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What motivates you in a data-focused role?

Share your passion for the analytical side of data work, discussing specific aspects that you find rewarding, such as problem-solving, contributing to team success, or enhancing operational efficiencies. Make your enthusiasm clear and relatable.

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How do you handle constructive criticism in your work?

Illustrate your willingness to learn from feedback by discussing a past experience where you received constructive criticism. Describe how you applied it to improve your skills or processes, showcasing your adaptability and commitment to personal growth.

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What do you know about Teleperformance and its values?

Demonstrate your knowledge of Teleperformance by discussing key values like employee welfare, diversity, and commitment to excellence. You can mention company accolades such as Great Place to Work, which can indicate not only your preparation for the interview but also alignment with the company's culture.

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Teleperformance provides outsourced omnichannel customer experience management services worldwide. It offers analytics solutions as well as automation solutions that incorporates natural language processing and proprietary omnichannel platforms; b...

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Full-time, remote
DATE POSTED
December 9, 2024

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