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Job details

Registered Nurse RN Case Manager Care Coordination

Primary City/State:

Mesa, Arizona

Department Name:

Case Mgmt-Hosp

Work Shift:

Day

Job Category:

Clinical Care

Nursing careers are better at Banner Health. We’ve built smarter processes to help nurses focus on what really matters. If you want to make a difference in people’s lives - this could be the opportunity you’ve been waiting for. 

As a Registered Nurse RN Case Manager, you will contribute your expertise and enthusiasm for healthcare to our Care Coordination team. You'll have the chance to forge meaningful relationships with the aim of profoundly influencing our patients' lives during critical moments. As a proactive and involved change advocate, you'll commit to the welfare of our patients and their families, adhering to safe, compassionate, effective, efficient, evidence-based, and high-quality clinical care, with a focus on outcomes and solutions.

This is a full time, day shift opportunity. Schedule is 3x10 hour shifts per week. Every third weekend rotations are required in this role. One minor and one major holiday per calendar year is required. Enjoy a flat rate $3/hour weekend shift differential.

Banner Baywood Medical Center is a 342 bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix, Arizona. We provide complete acute care services and outpatient services to include but not limited to cancer, stroke, women's health, rehabilitation, emergency medicine and surgery. Our Emergency Department treats a variety of ailments and offers advanced treatment areas, with 68 beds, seeing over 50,000 patients per year. We are certified as pediatric prepared  as well as designated as a Trauma level 3 emergency room. In addition, our comprehensive orthopedic unit is one of the nation’s premier orthopedic programs. The unit's commitment to excellent patient care has earned a 4 STAR rating by CMS and repeated recognition as having one of the Top 100 Orthopedic Programs in the U.S. by The Health Network and HCIA, Inc. Because we are also a leader in neurological medicine, people throughout Arizona come to us when they need treatment for conditions of the brain, spine and nervous system.

POSITION SUMMARY
This position provides comprehensive care coordination for patients as assigned. The intensity of care coordination provided is situational and appropriate based on patient need and payer requirements. This position is accountable for the clinical quality of Care Coordination services delivered by both them and others and identifies/resolves barriers which may hinder effective patient care. The goal is to empower the patient and the family to participate to the fullest of their abilities in the discharge planning process. This position provides developmentally appropriate care for the population that it serves which includes planning for the safe discharge, continuity of care, the ability to recognize and plan for the unique needs of all ages as well as the physically disabled, mentally ill, chronically ill and terminally ill patient.

CORE FUNCTIONS
1. Manages individual patients across the health care continuum to achieve the optimal clinical care, financial, operational, and satisfaction outcomes.

2. Acts in a leadership function with process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes.

3. Acts in a leadership function to collaboratively develop and manage the interdisciplinary patient discharge plan. Effectively communicates the plan across the continuum of care.

4. Maintains knowledge of Medicare, Medicaid and other program benefits to assist patients with discharge planning and choices. Knowledge of community resources relevant to health care, end of life dynamics, substance abuse, abuse, neglect, and domestic violence.

5. Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements.

6. Educates internal members of the health care team on case management and managed care concepts. Facilitates integration of concepts into daily practice.

7. May supervise other staff.

8. Has freedom to determine how to best accomplish functions within established procedures. Confers with supervisor on any unusual situations. Positions are entity based with no budgetary responsibility. Internal customers: Patients, families, all levels of nursing management and staff, medical staff, and all other members of the interdisciplinary health care team. External Customers: Physicians and their office staff, payers, community agencies, provider networks, and regulatory agencies.
 

MINIMUM QUALIFICATIONS


Must possess knowledge of case management or utilization review as normally obtained through the completion of a bachelor's degree in case management or health care.

Requires current Registered Nurse (R.N.) license in state worked. For assignments in an acute care setting, Basic Life Support (BLS) certification is also required.
 

Requires a proficiency level typically achieved with 2-3 years clinical experience. Must demonstrate critical thinking skills, problem-solving abilities, effective communication skills, and time management skills. Must demonstrate ability to work effectively in an interdisciplinary team format. May have to take rotating call based on the acute facility need. Banner Registry and Travel positions require a minimum of one year Case Manager experience in an acute care hospital.

PREFERRED QUALIFICATIONS


Certification for CCM (Certified Case Manager) preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy

Average salary estimate

$72500 / YEARLY (est.)
min
max
$65000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Registered Nurse RN Case Manager Care Coordination, Banner Health

Looking to make a difference in the healthcare field? Banner Health is thrilled to offer an exciting opportunity for a Registered Nurse RN Case Manager in Care Coordination. Located in vibrant Mesa, Arizona, you’ll be part of a dedicated team providing comprehensive patient care within our state-of-the-art facility. This role is all about building lasting relationships with patients and their families during some of their most critical moments. As the RN Case Manager, you’ll manage patient care coordination through various stages of health, ensuring that every individual receives safe, compassionate, and efficient clinical care tailored to their specific needs. Your expertise will empower patients, guiding them through the discharge planning process and connecting them with necessary resources. Working full-time with a schedule of three 10-hour shifts a week, this role comes with a flat rate $3/hour weekend shift differential, requiring every third weekend commitment. Our Banner Baywood Medical Center is not only a leader in patient care but also known for our exceptional orthopedic and neurological services. So if you’re ready to take your nursing career to the next level, join us at Banner Health, where we emphasize teamwork, support, and, most importantly, excellent patient outcomes!

Frequently Asked Questions (FAQs) for Registered Nurse RN Case Manager Care Coordination Role at Banner Health
What are the main responsibilities of a Registered Nurse RN Case Manager at Banner Health?

As a Registered Nurse RN Case Manager at Banner Health, you'll manage care coordination for assigned patients, ensuring high clinical quality and addressing barriers to effective care. Your role involves developing and managing interdisciplinary discharge plans, educating team members on case management concepts, and collaborating closely with physicians and payers to achieve optimal satisfaction outcomes.

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What qualifications are required for the Registered Nurse RN Case Manager position at Banner Health?

To qualify for the Registered Nurse RN Case Manager role at Banner Health, you need a current RN license in the state of Arizona and ideally a bachelor's degree in case management or healthcare. You should have 2-3 years of clinical experience, along with critical thinking and effective communication skills. Certification as a Certified Case Manager (CCM) is preferred.

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What is the work schedule like for a Registered Nurse RN Case Manager at Banner Health?

The work schedule for a Registered Nurse RN Case Manager at Banner Health typically consists of three 10-hour shifts per week, with weekend rotations that require you to work every third weekend. This opportunity also offers a flat rate $3/hour differential for weekend shifts, providing a great work-life balance and competitive compensation.

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How does Banner Health support its Registered Nurse RN Case Managers?

Banner Health supports its Registered Nurse RN Case Managers through comprehensive training and a collaborative work environment. You'll have the opportunity to improve your skills with ongoing educational resources and be part of a multidisciplinary team focused on delivering excellent patient care and outcomes.

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What types of patients will a Registered Nurse RN Case Manager care for at Banner Health?

As a Registered Nurse RN Case Manager at Banner Health, you will provide care coordination for a diverse range of patients, including those who are chronically ill, terminally ill, or have special developmental needs. You’ll work to ensure these patients and their families are empowered and supported throughout their treatment and discharge processes.

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Common Interview Questions for Registered Nurse RN Case Manager Care Coordination
How do you handle difficult conversations with patients and their families?

When addressing difficult conversations, it's important to approach the discussion with empathy and clear communication. Make sure to listen actively and validate their feelings, providing them with honest information while also exploring options together. This showcases your ability to support patients emotionally while ensuring they understand the situation.

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Can you describe your experience with care coordination in nursing?

During the interview, share specific examples of your experience in care coordination, detailing your role in managing patient care plans and collaborating with other healthcare professionals. Highlight any successful outcomes you've achieved through your coordination efforts, which will demonstrate your effectiveness in this area.

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What strategies do you use to overcome barriers to patient care?

Discuss specific strategies you've employed in the past, such as identifying resources, collaborating with community agencies, and facilitating communication between team members. Emphasize your proactive approach to resolving obstacles that may hinder effective patient care, showcasing your critical thinking and problem-solving skills.

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How do you stay informed about changes in healthcare regulations and policies?

Staying informed is crucial in healthcare. Mention online courses, seminars, or subscriptions to industry journals that you follow for updates. Show that you're proactive about continuing education and adapting your practices to comply with evolving regulations.

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What is your approach to managing your time and prioritizing tasks in a busy environment?

Talk about methods you use for prioritization, such as creating task lists, utilizing time management tools, and being adaptable to shifts in focus as necessary. Providing an example of a time you successfully navigated a high-pressure situation with effective time management will strengthen your answer.

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How do you ensure continuity of care for your patients?

Describe your process for ensuring continuity of care, such as thorough handover reports, regular follow-ups, and collaboration with interdisciplinary teams. Highlight your commitment to seamless transitions, which is essential in care coordination for successful outcomes.

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Can you provide an example of how you have advocated for a patient’s needs?

Recount a specific situation where you recognized a need for a patient and took action to advocate on their behalf, whether through collaborating with other healthcare teams or finding resources. This will illustrate your dedication to patient-centered care.

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What is your experience with using electronic health records (EHR) for case management?

Explain your familiarity with EHR systems, emphasizing any specific platforms you've worked on. Discuss how you utilize EHRs to improve care coordination, sharing specific functions like patient tracking, documentation, and communication with the ability to streamline patient care.

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How do you approach educating patients about their health management?

Detail your methods for educating patients, such as using simple language, visual aids, or personalized care plans. By showing how you adapt your education to meet different learning styles, you'll reassure the interviewer of your commitment to empowering patients.

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What inspires you to work in case management?

Share your personal motivation for pursuing a career in case management, such as your passion for helping others, your belief in the importance of patient advocacy, or experiences that shaped your interest. This personal connection can illustrate your commitment to the role.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 30, 2025

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