Customer Service Support - Data Entry Specialist

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your role at Baxter:

Your role as a Data entry specialist primarily focuses on the Management of Service request in GSP (Global Service Platform by Oracle) You will support Field Service in their Field Correction Action activities and support Product Surveillance with Aging complaints. Our goal is to keep the amount of FCAs closures high and the number of aging complaints low.

Your team:

Your team will play a meaningful role in ensuring compliance with FDA regulations, enabling Baxter to continue its mission of providing innovative solutions for patients in need of care. As a team, we take pride in our ability to collaborate effectively across multiple miles and time zones, encouraging a supportive and inclusive work environment. In addition to competitive compensation, our team members enjoy a range of benefits, including matching contributions to 401K, paid time off, optional medical, dental, and eye care insurance, and many more.

What you’ll be doing:

• Support Field Action activities by maintaining service requests in Global Service Platform for work completed in the field.
• Assists with customer service activities by composing or updating service requests via email or customer portal.
• Coordinate internally with the team to set up ad-hoc projects.
• Build processes and procedures or Job aids.
• Fix service requests by analyzing the audit trail and identifying the root cause of the issue.
• Run queries with an analytical approach according to the specific requirements for the closure procedure, create outputs and streamline reports.
• Experiment with new procedures to simplify processes.
• This role will be based in our Deerfield, IL office and candidates must meet the minimum in office days.

What you’ll bring:

• High School Diploma or GED required.
• Ensures accuracy and attention to detail in all tasks.
• Demonstrates effective time management skills, prioritizing tasks efficiently and meeting deadlines consistently.
• Proficient in using Microsoft Excel, including advanced tools, and has experience with GSP.
• Leads multiple work activities with ease, prioritizing tasks as necessary.
• Communicates effectively and professionally through email and instant messaging.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $43,200 - $64,800 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.  

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.