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Onboarding Specialist

BAYADA Home Health Care has an immediate opening for a Onboarding Specialist in our Lehighton, PA Pediatrics office. If you are looking for an exciting career opportunity in a growing industry, a Office Associate could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.The Onboarding Specialist will:• Provide superior customer service and quality home care• Focus on managing coordination of client services and emergent scheduling issues• Build lasting relationships with clients, referral sources, payors and community organizations• Develop strong, communicative relationships with the team• Maintain effective fiscal management of your caseload by monitoring metrics• Office Associates will partner with Clinical Managers to provide supervision and support to field employeesQualifications:• Prior medical office or home care experience preferred• Prior supervisory experience a plus• Demonstrated record of successfully taking on increased responsibility (goal achievement)• Ambition to grow and advance beyond current position• Strong computer skills required (electronic medical record)• Excellent communication and interpersonal skillsWhy choose Bayada?• Newsweek Blest place to work for Diversity, Women and Families in 2023• Paid Weekly• Mon-Fri work hours• AMAZING culture• Strong employee values and recognition• Small team at a local office• Growth opportunities• BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program• To learn more about BAYADA Benefits, click hereAs an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Average salary estimate

$52500 / YEARLY (est.)
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$45000K
$60000K

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What You Should Know About Onboarding Specialist, Bayada Home Health Care

Are you ready to take the next step in your career as an Onboarding Specialist with BAYADA Home Health Care in our vibrant Lehighton, PA Pediatrics office? This is an exciting opportunity to join a company that genuinely cares for its clients and their families, focusing on providing home health care that is compassionate, reliable, and of the highest quality. As an Onboarding Specialist, you'll play a pivotal role in our dynamic, entrepreneurial environment, where your energy and skills will make a real difference. Your responsibilities will include delivering superior customer service, managing the coordination of client services, and resolving scheduling issues as they arise. Building strong relationships is key, as you'll interact with clients, referral sources, payors, and community organizations to enhance the care experience. You'll also take part in effective fiscal management, ensuring we monitor key metrics for your caseload. BAYADA looks for team players who are ambitious and eager to grow; prior experience in medical offices or home care is preferred, along with strong computer skills and excellent communication abilities. Join us and be part of a strong, upstanding culture that values diversity and inclusivity while offering comprehensive benefits. Let’s make a difference together at BAYADA Home Health Care!

Frequently Asked Questions (FAQs) for Onboarding Specialist Role at Bayada Home Health Care
What responsibilities does the Onboarding Specialist at BAYADA Home Health Care in Lehighton, PA have?

The Onboarding Specialist at BAYADA Home Health Care in Lehighton, PA is responsible for providing excellent customer service while managing client services and scheduling issues. This role involves building strong relationships with clients, referral sources, and community organizations, helping to ensure a seamless care experience.

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What qualifications are needed to become an Onboarding Specialist at BAYADA Home Health Care?

To qualify for the Onboarding Specialist position at BAYADA Home Health Care, candidates should have prior experience in medical offices or home care, and supervisory experience is a plus. Strong computer skills, particularly with electronic medical records, as well as excellent communication and interpersonal skills are essential.

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What is the work culture like at BAYADA Home Health Care for an Onboarding Specialist in Lehighton, PA?

The work culture at BAYADA Home Health Care is vibrant and inclusive. They promote a supportive environment where team members are recognized for their contributions and encouraged to grow. The office fosters a sense of community and collaboration, making it a great place to work.

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Can an Onboarding Specialist at BAYADA Home Health Care advance in their career?

Yes! BAYADA Home Health Care actively encourages growth and advancement for their Onboarding Specialists. With a culture that supports professional development, there are ample opportunities to take on more responsibility and elevate your career within the organization.

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What benefits does BAYADA Home Health Care offer to Onboarding Specialists?

BAYADA Home Health Care offers a comprehensive benefits package for Onboarding Specialists that includes paid holidays, vacation and sick leave, vision, dental, and medical health plans, as well as a 401k plan with company match and employee assistance programs. They value their employees and work to provide competitive benefits.

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Common Interview Questions for Onboarding Specialist
What techniques do you use for effective client communication as an Onboarding Specialist?

Effective client communication as an Onboarding Specialist involves active listening, being approachable, and adapting your communication style to match the needs of the client. Building rapport through empathy and understanding is crucial in delivering the best service.

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How do you manage multiple client requests while ensuring quality service?

Managing multiple client requests requires strong organizational skills and prioritization. As an Onboarding Specialist, I would implement a structured system to track requests, communicate transparently with clients, and delegate appropriately to ensure that all needs are met promptly.

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Can you describe a time when you resolved a scheduling issue?

In a previous role, I encountered a last-minute scheduling conflict. I quickly assessed the situation, communicated with both the client and the care team, and found a suitable replacement. This experience taught me the importance of flexibility and proactive problem-solving in care coordination.

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How do you build relationships with referral sources and community organizations?

Building relationships involves regular communication, attending local events, and demonstrating appreciation for their support. As an Onboarding Specialist, I would actively seek opportunities to engage and collaborate with referral sources and organizations to enhance care delivery.

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What strategies do you use for time management in a fast-paced environment?

In a fast-paced environment, I prioritize tasks based on urgency and importance, maintain a task list, and use technology tools to streamline processes. Regularly reviewing my workload helps me stay on track and adjust my priorities effectively.

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How do you approach working with a diverse team?

Working with a diverse team requires openness and respect for different perspectives. I approach collaboration by embracing diversity, encouraging inclusive discussions, and seeking feedback to foster a cooperative team environment.

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What motivates you to provide quality home care services?

I am motivated by the positive impact quality home care has on clients and their families. Knowing that my work as an Onboarding Specialist contributes to improving their lives drives me to deliver exceptional service and make a genuine difference.

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Describe your experience with electronic medical records.

I have substantial experience using electronic medical records (EMR) systems, which include inputting client information, maintaining documentation, and ensuring compliance with regulations. I find that a strong understanding of EMR is essential for effective patient care management.

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How do you handle conflicts within your team?

Handling conflicts within the team involves staying calm, listening to all parties involved, and facilitating open communication to find a resolution. I believe addressing conflicts constructively helps strengthen team dynamics and promotes a positive work environment.

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What are your long-term career goals as an Onboarding Specialist?

My long-term career goal is to evolve within the healthcare sector, using my skills as an Onboarding Specialist to enhance service delivery while pursuing roles in leadership or specialized areas within home health care as opportunities arise.

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December 10, 2024

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