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Operations Administrator

Company Description

Benchmark is a North Carolina-based distributor that began operations in 2004 with the mission to provide quality professional products and supplies to the construction, surveying and engineering industries while providing unmatched customer service at the best available prices.

We are a recognized industry leader offering: sales, service and repair, rentals and training for laser equipment, surveying and optical instruments, software, GPS, machine control, drones and field supplies and tools. 

Every day our People of Change are doing incredible things by working together to pursue our shared purpose–to deliver on the promise of technology and human ingenuity. 

Join our growing team!

Job Description

We are seeking an organized, detail-oriented, and proactive Operations Administrator to join our team. This role plays a critical part in supporting the efficient day-to-day operations of the company. The successful candidate will assist in streamlining operational processes, managing administrative tasks, and ensuring smooth communication across departments.

General responsibilities include but are not limited to::

  • Assist in the management of day-to-day operations by coordinating workflows, schedules, and resources.
  • Monitor key operational processes to ensure they are functioning smoothly and efficiently.
  • Assist with project coordination and management
  • Prepare and file reports, documents, and other relevant operational materials.
  • Perform general office management tasks, including filing, organizing, email management and maintaining records
  • Serve as a liaison between departments, ensuring effective communication and timely issue resolution.
  • Organize and schedule internal meetings, track follow-up items, and ensure deadlines are met.
  • Handle general office administrative duties, including filing, data entry, and document preparation.
  • Conduct data entry and maintain accurate databases
  • Provide administrative support to the Operations Manager/Director and other team members as needed.
  • Manage correspondence (emails, calls, etc.) related to operations.
  • Coordinate and schedule meetings, appointments, and travel arrangements
  • Maintain a high level of confidentiality

Qualifications

  • Bachelor's degree preferred

  • 3+ years experience in a similar role 

  • Strong problem-solving skills and attention to detail.
  • Strong computer literacy, including proficiency in Microsoft Office Suite
  • Excellent organizational skills and attention to detail
  • Ability to multitask and prioritize tasks effectively
  • Strong written and verbal communication skills
  • Knowledge of phone systems and phone etiquette
  • Familiarity with project coordination techniques
  • Experience with data entry and database management
  • Experience with enterprise resource planning (ERP) systems or other operational software.
  • Excel experience is required

We offer competitive compensation based on experience. This is a full-time position with benefits including 100% paid health insurance for the employee, matching 401K, paid time off, and opportunities for professional development.

If you are a motivated individual with excellent organizational skills and a passion for supporting operations, we would love to hear from you. 

Additional Information

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic prohibited by law. 

Benchmark Tool & Supply offers competitive compensation packages including 100% paid medical benefits, Life and Short-Term Disability insurances for our employees, matching retirement plan, paid time off, and opportunities for professional development.   Come work with us!

Average salary estimate

$60000 / YEARLY (est.)
min
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$50000K
$70000K

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What You Should Know About Operations Administrator, Benchmark Tool and Supply

At Benchmark Tool & Supply, located in Concord, NC, we're on the lookout for an enthusiastic Operations Administrator to join our growing team. Since 2004, we've proudly served the construction, surveying, and engineering industries with top-notch products and services, and now we need someone who’s organized, detail-oriented, and proactive to help keep our operations running smoothly. As our Operations Administrator, you will play an essential role in ensuring day-to-day activities flow efficiently. This is your chance to shine while managing workflows, schedules, and resources. You’ll keep a close eye on key operational processes while assisting with project management, preparing reports, and handling correspondence. And let’s not forget about the vital communication and link you'll create between departments, ensuring everyone is on the same page and deadlines are met. With a solid foundation in operations management and administrative support, you will utilize your expertise in data entry and database management within our dynamic work environment. If you have around three years of experience in a similar role and have strong organizational and communication skills, we want to hear from you. Join us and become a part of the remarkable People of Change at Benchmark, where we deliver the promise of innovation with every project!

Frequently Asked Questions (FAQs) for Operations Administrator Role at Benchmark Tool and Supply
What are the responsibilities of the Operations Administrator at Benchmark Tool & Supply?

The Operations Administrator at Benchmark Tool & Supply is responsible for coordinating day-to-day workflows, managing administrative tasks, and ensuring seamless communication across various departments. From monitoring operational processes to organizing internal meetings and preparing necessary reports, this role is crucial for fostering an efficient work environment.

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What qualifications do I need to be an Operations Administrator at Benchmark Tool & Supply?

To qualify for the Operations Administrator position at Benchmark Tool & Supply, candidates should ideally hold a Bachelor's degree and have a minimum of three years of experience in a similar role. Strong problem-solving abilities, proficiency in Microsoft Office Suite, and excellent organizational skills are also key qualifications for this position.

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What skills are essential for an Operations Administrator position at Benchmark Tool & Supply?

Essential skills for the Operations Administrator at Benchmark Tool & Supply include strong organizational abilities, keen attention to detail, and effective verbal and written communication skills. Familiarity with project coordination techniques and proficiency in data entry and database management are also important to excel in this role.

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What type of benefits does Benchmark Tool & Supply offer to Operations Administrators?

Benchmark Tool & Supply offers a competitive compensation package for Operations Administrators, alongside comprehensive benefits including 100% paid health insurance for employees, a matching 401K plan, paid time off, and opportunities for professional development.

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How can an Operations Administrator contribute to Benchmark Tool & Supply's success?

An Operations Administrator can significantly contribute to Benchmark Tool & Supply's success by optimizing operational processes, helping manage projects effectively, and ensuring consistent communication between departments. Their organizational skills and attention to detail will support the team in meeting its objectives and enhancing overall efficiency.

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Common Interview Questions for Operations Administrator
Can you describe your experience as an Operations Administrator?

When answering this question, focus on your previous roles and responsibilities that align with the Operations Administrator job at Benchmark Tool & Supply. Highlight specific tasks you've managed, like coordinating schedules or handling administrative duties, and how your contributions improved operations.

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How do you prioritize tasks in a busy work environment?

Demonstrate your time management strategy. Mention any tools or methods you use, such as to-do lists or project management software, and share an example of when you successfully juggled multiple priorities without sacrificing quality.

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How do you handle communication between departments?

Emphasize the importance of clear and effective communication. Discuss strategies you've used in past roles to facilitate cooperation, such as regular meetings or collaborative platforms, and provide an example of successfully resolving an interdepartmental issue.

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What strategies do you employ for effective data entry and database management?

Share your approach to maintaining accuracy and organization in data entry tasks. You could discuss your familiarity with various database systems, how you minimize errors, and the importance of regular updates to keep records current.

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Describe a time when you identified an inefficiency in a process and how you resolved it.

Use the STAR method (Situation, Task, Action, Result) to explain a specific instance where you improved a process, including the challenges faced and the measurable outcomes that resulted from your actions.

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How comfortable are you with Microsoft Office Suite, particularly Excel?

Discuss your proficiency with Microsoft Office, especially Excel. Provide examples of how you’ve used Excel for data analysis or reporting in previous roles, which demonstrates your technical abilities and comfort level with the software.

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Can you give an example of how you managed project coordination in your past roles?

Craft your response around a specific project you coordinated, detailing your role, the challenges you faced, and the outcomes of your management tactics. Highlight your organizational skills and ability to work collaboratively with team members.

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Why are you interested in working at Benchmark Tool & Supply as an Operations Administrator?

Show your enthusiasm for Benchmark Tool & Supply, their mission, and their industry leadership. Explain how your values align with the company's goals, and how you feel you can contribute positively to their operational success.

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What do you think is the most important quality for an Operations Administrator?

Identify a quality such as detail orientation or strong communication skills. Justify your choice by discussing how it impacts the efficiency of operations and how it can help in mitigating potential issues.

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How do you maintain confidentiality in your role?

Discuss the importance of confidentiality in administrative roles, and describe the practices you adhere to, such as secure filing systems, careful handling of sensitive information, and following company policies regarding private data.

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Full-time, on-site
DATE POSTED
January 5, 2025

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