Content Operations Senior Manager

We value inclusivity and diversity at Envato. Research shows candidates from neurodiverse and underrepresented backgrounds often only apply for roles if they meet all the criteria. We like to make our hiring decisions based on experience and passion, so if you’re keen to apply and need reasonable adjustments please let us know. We also encourage you to let us know the pronouns you use at any point during the recruitment process. 

About Envato 

Our focus is on helping people to complete their creative projects, with our author community earning every time that happens. Envato proudly impacts the lives of creatives all over the world, from web developers and graphic designers to marketers, videographers, photographers, and more. We’ve built a community where anyone can get their creative projects done, and where creators bring their ideas to life and in the process, earn a living doing what they love. It doesn’t get much better than that!

We are a global and rapidly scaling business. Blending purpose and profit, we're a passionate B Corp, committed to making a positive impact on the communities we engage in. You can read more about our purpose, mission, and values on our website.

We’ve embraced flexibility for a long time - where we can, let’s make work, work for you! We have an amazing office in the Colonia Americana neighborhood in Guadalajara, Jalisco, Mexico.

Role Purpose

Content is the core that powers our business, and the Content Operations team performs the vital role of ensuring that the authors we add to the platform can produce high quality content that our customers are after, and the content submitted by them is inline with our guidelines, and in tune with our customer requirements and changing trends. The team also leverages innovative automation tools, including AI to enhance author and customer experience, providing concierge-level service to high-value authors, and  collaborates closely with internal teams to deliver relevant content insights. 

With over 30 team members primarily based in Guadalajara, Mexico; the Senior Manager for Content Operations will be responsible for shaping the team to adapt to dynamic business demands while fostering a culture of operational excellence. This role requires both  strategic vision to oversee broad operational functions, and the ability to engage with  details to guide daily operations and drive process improvements.

The Senior Manager  will be a part of the Content & Author team, and will report to the Head of Content & Author, based in Melbourne, Australia. 

Responsibilities and Objectives.

Team Management:

- Provide guidance and mentorship to the operational leads on their day-to-day activities, and long  term development plans.

- Foster a strong alignment with  Envato’s values proactively managing the performance of both direct and indirect reports.

- Manage conflict resolution, continuous performance assessment , and retrospective analysis to enhance team skills and capabilities.

- Collaborate with the other members of the Content & Author team as necessary to ensure coordinated execution across the team.

- Nurture collaborative relationships across the Operations team, and cross-business stakeholders in AU and Mexico.

- Manage the budget and forecasts for the Mexico operations team.

- Monitor the operational SLAs and work closely with the team leads to address any issues that could potentially impact them.

- Ensure appropriate policies and standards are in place and adhered to for content with such policies developed in collaboration with key other areas such as content specialists, legal, fraud, tax and others.

- Develop a detailed understanding of the projects and activities undertaken by the team, and act as the single point of contact for all things related to Content Operations in Mexico.

- Be aware and accountable to your responsibilities in relation to workplace health and safety obligations, both as an employee and manager.

Strategic Leadership:

- Align the Mexico operations team with the broader company strategy by continuously  reviewing and enhancing the team structure and processes.

- Work with stakeholders within and outside the team to understand where and how the Mexico content operations team can have a positive impact on the business.

- Establish the goals and targets for the Mexico Operations team to reflect this impact.

- Identify opportunities to innovate, automate, and simplify operational processes, where feasible.

- Identify any need to update the team structure and processes as the business evolves, and implement the required changes as seamlessly as possible.

- Develop and maintain a detailed understanding of Envato’s end-to-end content onboarding processes across multiple content types. This includes an understanding of the competitive landscape, emerging technologies, Envato’s performance against industry benchmarks, and industry trends.

- Participate in strategic discussions to present the capabilities of the team and/or help formulate plans to solve an emerging business challenge.

Key Skills.

- Demonstrated ability to form solid partnerships/relationships with cross business stakeholders.

- Highly effective written and verbal communication skills in English and Spanish.

- Proven planning, prioritisation, and organising skills.

- Extensive exposure, interest and experience in relevant content types and a passion for the creative industry.

- A strong dedication to leading collaboration through teams, with a focus on work towards positive shared outcomes.

- An inquisitive, analytical, and strategic mindset.

- A strong team player and contributor who embraces change and is cool under pressure.

- High level of initiative, independence, and self-management.

-Familiarity with programming languages such as Python, automation frameworks, and technologies such as AI and computer vision is strongly preferred.

Knowledge and Experience.

- 7+ years experience in an operational management role.

- 3+ years leadership experience  in a geographically distributed organisation.

- Relevant demonstrable experience in building and scaling teams, flexible operational models, process optimisation, and maximising throughput.

#LI-Remote

What we offer

● 30 days - Christmas Bonus

● 12 vacation days (from the first year)

● 100% holidays bonus

● Private Health Insurance (SGMM)

● 5% Grocery Coupons (With legal cap)

● 5% Savings Funds (Fondo de Ahorro)

● Internet/electricity allowance (monthly paid)

• Profit-share, Mexican entity

● Round trip tickets around Mexico to a place you haven’t been twice a year.

● Unlimited ebooks

● Paid for educational courses that relate to your work

● Top line equipment

What next?

Submit your resume and answers to the below questions. Good luck!

Envato is proud of our Embrace Diversity value; it reflects our belief that everyone thrives if we champion diversity and inclusion across all levels of the business. In addition to the responsibilities of this role, we expect all employees to engage in diversity, equity, belonging and inclusion initiatives and ways of working.

About Us

- We’re BCorp certified & believe in succeeding sustainably as one global team.

- We’re committed to ensuring all our team feel welcome, included, and respected

- We support the flexibility to work from anywhere, great benefits above the law, generous parental leave, wellness programs, social connection and learning opportunities to help you grow.

By submitting your application you are agreeing to our Privacy Policy. If you would like to understand how we handle personal information before submitting your application, please read through our Privacy Policy.

Envato is proud to be a 2024 Circle Back Initiative Employer and we commit to respond to every applicant.