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Senior Enterprise Scientific Liaison (Remote)

We are looking for a Senior Enterprise Scientific Liaison to join our growing Customer Success Team. As a thought leader in your craft, you will bring your scientific expertise and experience to help top Pharma scientists advance medicine, and will play an active role in transforming the BenchSci service model.


BenchSci is a remote-first organization. At this moment, we are welcoming applicants from Canada and the US for this position.


You Will:
  • Become a subject matter expert of BenchSci technology and use your knowledge to communicate value to industry scientists and key account stakeholders, including executive leadership
  • Build trusted relationships with customers to understand the impact BenchSci has had on their research
  • Develop an understanding of your customer's therapeutic, functional research and organizational landscape, using your scientific lense to contribute to account growth strategy
  • Partner with marketing and sales to guide new product launches with customers by providing scientific consultative insights to drive impact on customer preclinical research projects
  • Be the voice of the customer: collaborate cross-functionally internally at BenchSci to help improve technology features and functionality, communicate challenges and collaborate around new ideas to address the needs of your customers
  • Represent BenchSci at relevant conferences, trade shows and networking events
  • Stay up-to-date on new scientific and technology trends
  • Up to 30% travel may be required


You Have:
  • A Ph.D. in Biology, Life Sciences or related field OR B.S. or M.S in Biology, Life Sciences or related field with 4+ years experience working at the bench as a scientist in pharmaceutical or biotech industries
  • 3+ years of experience working in the pharmaceutical or biotech industries in a customer-facing role
  • Translate and infuse functional and technology capabilities into scientific discussion
  • The ability to navigate customer landscapes and build relationships at all levels of the scientific and operational teams
  • Comfortable spending time with clients and presenting in front of audiences of varying sizes and tenure, both in-person and remotely
  • Experience with making a impact through your work within the life sciences industry
  • A valid passport and driver's licence, and willingness to travel up to 30% of the time, including internationally (depending on location)


Benefits and Perks: 

An engaging remote-first culture 

A great compensation package that includes BenchSci equity options

A robust  vacation policy plus an additional vacation day every year

Company closures for 14 more days throughout the year

Flex time for sick days, personal days, and religious holidays

Comprehensive health and dental benefits.

Annual learning & development budget

A one-time home office set-up budget to use upon joining BenchSci

An annual lifestyle spending account allowance

Generous parental leave benefits with a top-up plan or paid time off options

The ability to save for your retirement coupled with a company match!


About BenchSci:

BenchSci's mission is to exponentially increase the speed and quality of life-saving research and development. We empower scientists to run more successful experiments with the world's most advanced, biomedical artificial intelligence software platform. 

Backed by Generation Investment Management, TCV, Inovia, F-Prime, Golden Ventures, and Google's AI fund, Gradient Ventures, we provide an indispensable tool for scientists that accelerates research at 16 top 20 pharmaceutical companies and over 4,300 leading academic centers. We're a certified Great Place to Work®, and top-ranked company on Glassdoor.


Our Culture:

BenchSci relentlessly builds on its strong foundation of culture. We put team members first, knowing that they're the organization's beating heart. We invest as much in our people as our products. Our culture fosters transparency, collaboration, and continuous learning. 

We value each other's differences and always look for opportunities to embed equity into the fabric of our work. We foster diversity, autonomy, and personal growth, and provide resources to support motivated self-leaders in continuous improvement. 

You will work with high-impact, highly skilled, and intelligent experts motivated to drive impact and fulfill a meaningful mission. We empower you to unleash your full potential, do your best work, and thrive. Here you will be challenged to stretch yourself to achieve the seemingly impossible.  Learn more about our culture.


Diversity, Equity and Inclusion: We're committed to creating an inclusive environment where people from all backgrounds can thrive. We believe that improving diversity, equity and inclusion is our collective responsibility, and this belief guides our DEI journey.  Learn more about our DEI initiatives.


Accessibility Accommodations: Should you require any accommodation, we will work with you to meet your needs. Please reach out to talent@benchsci.com.


#LI-Remote

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What You Should Know About Senior Enterprise Scientific Liaison (Remote), BenchSci

Join BenchSci as a Senior Enterprise Scientific Liaison and be part of our dynamic Customer Success Team based in Toronto, Ontario! In this remote-first role, you’ll utilize your scientific expertise and passion for life sciences to help top Pharma scientists enhance their research endeavors. You'll become a go-to expert on BenchSci’s cutting-edge technology, making meaningful connections with industry scientists and key account stakeholders. Your role involves understanding the therapeutic landscapes of your customers and contributing to account growth strategies with informed insights. You will collaborate with marketing and sales to provide scientific consultative input during product launches, ensuring that customer needs are front and center. Moreover, you'll serve as the voice of our users, working internally to refine technology features and tackle challenges effectively. This position allows for up to 30% travel, giving you the opportunity to represent BenchSci at prestigious conferences and networking events. If you're excited about driving positive change in the life sciences sector, contributing to transformative projects, and developing trusted relationships with clients, this is the perfect opportunity for you. With a Ph.D. or experience in the life sciences, alongside previous customer-facing roles, you'll thrive in our collaborative environment. At BenchSci, we pride ourselves on nurturing a culture that prioritizes people, diversity, and growth, empowering you to excel while making an impact in the world of scientific research.

Frequently Asked Questions (FAQs) for Senior Enterprise Scientific Liaison (Remote) Role at BenchSci
What are the responsibilities of a Senior Enterprise Scientific Liaison at BenchSci?

As a Senior Enterprise Scientific Liaison at BenchSci, your primary responsibilities include becoming a subject matter expert on BenchSci technology, building trusted relationships with customers, and collaborating with marketing and sales for product launches. You will also contribute to account strategies using insights from your scientific expertise and represent BenchSci at various industry events.

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What qualifications are required for the Senior Enterprise Scientific Liaison position at BenchSci?

Candidates for the Senior Enterprise Scientific Liaison role at BenchSci should hold a Ph.D. in Biology, Life Sciences, or a related field, or possess a B.S. or M.S. with relevant experience. Additionally, at least 3 years of experience in customer-facing roles within the pharmaceutical or biotech industries is preferred.

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How does BenchSci support the professional growth of a Senior Enterprise Scientific Liaison?

BenchSci is dedicated to the professional growth of its employees. Senior Enterprise Scientific Liaisons have access to an annual learning and development budget, opportunities for continuous improvement, and a company culture that fosters collaboration and transparency.

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What type of environment does BenchSci provide for its remote Senior Enterprise Scientific Liaison?

BenchSci offers a remote-first working environment that prioritizes employee well-being, collaboration, and flexibility. Our culture promotes inclusivity and values diverse backgrounds, ensuring that all team members feel supported and empowered to thrive.

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What travel requirements are associated with the Senior Enterprise Scientific Liaison role at BenchSci?

The Senior Enterprise Scientific Liaison role at BenchSci may involve travel up to 30% of the time, which includes opportunities to attend conferences, trade shows, and other networking events relevant to our industry.

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Common Interview Questions for Senior Enterprise Scientific Liaison (Remote)
Can you describe your experience in a customer-facing role within the pharmaceutical industry?

In answering this question, focus on specific instances where you built relationships with clients, addressed their needs, and achieved positive outcomes. Be prepared to discuss how this experience prepares you for the Senior Enterprise Scientific Liaison role at BenchSci.

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How do you stay updated on scientific and technology trends relevant to your role?

To respond effectively, mention specific resources you use to keep informed, such as industry journals, conferences, and networking with peers. Discuss how being well-informed can enhance your contributions as Senior Enterprise Scientific Liaison at BenchSci.

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What strategies do you employ to understand a customer's therapeutic landscape?

Discuss the importance of targeted inquiries, conducting thorough research, and applying your scientific background to assess customer needs. This will showcase your preparedness for the Senior Enterprise Scientific Liaison position at BenchSci.

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Describe a successful project you executed that required collaboration across multiple departments.

Share an example detailing the project’s objective, your role, and how you facilitated communication between teams. Highlight how this experience aligns with the collaborative nature of the Senior Enterprise Scientific Liaison role at BenchSci.

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How do you approach presenting complex scientific information to different audiences?

Discuss tailoring your communication style to fit the audience while breaking down complex concepts into understandable terms. Providing examples of successful presentations can reinforce your ability as a Senior Enterprise Scientific Liaison at BenchSci.

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What do you see as the key challenges in the pharmaceutical industry today?

Identify specific challenges, such as data integration or regulatory hurdles, and express how you envision addressing them in the context of your work at BenchSci as a Senior Enterprise Scientific Liaison.

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Can you share an example of how you’ve had to adapt to changes in technology or processes?

Provide a relevant example where you navigated change effectively. Emphasize your flexibility and willingness to learn, key traits for the Senior Enterprise Scientific Liaison role at BenchSci.

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What motivates you to work in the life sciences sector?

Reflect on your passion for advancing medicine and improving research outcomes. Discuss how this motivation drives your contributions in a setting like BenchSci, where your role impacts scientific advancements.

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How do you build trust with customers in a remote setting?

Explain your methods for establishing rapport, such as regular communication, prompt responsiveness, and personalized interactions. This demonstrates how you can effectively fulfill the Senior Enterprise Scientific Liaison role at BenchSci.

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What skills do you think are essential for success as a Senior Enterprise Scientific Liaison?

Identify skills such as scientific knowledge, relationship-building, communication, and flexibility. Discuss how these skills contribute to the role at BenchSci and how you possess them.

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At BenchSci, our mission is to exponentially increase the speed and quality of life-saving research. We do so by empowering scientists with the world’s most advanced biomedical artificial intelligence so they can run more successful experiments.

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DATE POSTED
December 15, 2024

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