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Sr. Manager, Business Operations

About Us

At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce.

Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self.

Our Mission

Helping companies reimagine benefits to make them delightful and easy.

Our Investors

We are backed by leading investors, including Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised $35 million of equity capital.

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Candidate Resources

TEAM & ROLE

We're seeking a talented Sr. Manager, Business Operations to join our team, reporting directly to the VP of Operations. In this dynamic and high-impact role, you will be responsible for scaling our run-the-business functions, building and maintaining efficient operational processes, and working cross-functionally with business unit leaders on key strategic initiatives. 

This unique position touches every part of the organization and wears many hats. You'll be responsible for bringing scale and maturity to all the infrastructure and foundations of the business that keep the Benepass engine running smoothly. You’ll also play in a uniquely strategic role, working on a wide range of initiatives that are top priority for business leaders and critical to achieving our company goals. This role is perfect for someone who enjoys both the birds-eye view of strategic leadership with hands-on experience building process and infrastructure for scale. 

In this role, you will: 

  • Partner with senior leaders to identify, plan, and execute initiatives that advance our overall efficiency and scale.

  • Collaborate with senior leadership to drive performance, accountability, and continuous improvement on the company's strategic priorities.

  • Drive improved visibility into KPI tracking and performance measurement across the organization.

  • Lead the development and ongoing improvement of financial processes, such as monthly reporting, budgeting, forecasting, investor communications, and Board presentation preparation—ensuring seamless execution, data integrity, and strategic insights that inform business decisions.

  • Support the planning and execution of company wide operational rhythms, such as annual planning, goal setting, company offsites, All-Hands, and more. 

  • Optimize AR/AP processes such as billing, expense management, and vendor payments.

  • Identify and report on key efficiency metrics and partner with leaders to execute on ways to improve efficiency.

ROLE LOCATION & TRAVEL

 You will be expected to attend company-wide on-site events three times per year.

Preference will be given to candidates in Pacific and Mountain time zones.

ABOUT YOU


You're a strategic thinker with a strong operational background, combining analytical skills with a hands-on approach to problem-solving. 

  • Consulting or finance background, with experience at a scaling startup preferred.

  • Scrappy and comfortable operating in ambiguity.

  • "Can figure it out" type of attitude.

  • High attention to detail.

  • Ability to work cross-functionally and communicate effectively with various stakeholders.

  • Strong analytical skills with the ability to translate data into actionable insights.

  • Proactive problem-solver who can identify opportunities for improvement and implement solution.

  • MBA preferred, but not required.

REQUIREMENTS

  • 5+ years of experience in business operations, management consulting, or a similar role.

  • Strong financial acumen with experience in budgeting, forecasting, and financial reporting.

  • Proven track record of leading cross-functional projects and driving operational improvements.

  • Excellent analytical and problem-solving skills.

  • Strong communication and presentation skills, with the ability to influence stakeholders at all levels.

  • Proficiency in data analysis tools and financial software.

BONUS SKILLS

  • Experience with startup operations and scaling G&A processes.

  • Knowledge of project management methodologies.

  • Familiarity with HR and benefits industry trends.

Not meeting all the requirements but still feel like you’d be a great fit? Tell us how you can contribute to our team in a cover letter or apply to our "general opportunities".  

Range(s) is subject to change. Benepass takes a number of factors into account when determining individual starting pay, including market comparables, interview performance, peer compensation, and years of experience.

What We Offer

  • 95% coverage of medical, dental, and vision

  • Fantastic benefits (of course 😃), including:

    • $250 WFH setup

    • $150/month cell phone + internet

    • $100/month Wellness

  • No Meeting Wednesday!

  • We offer several team onsites a year

  • Flexible PTO

  • Work from anywhere (during standard US business hours)

At Benepass, we are working towards reimaging how companies take care of their people. We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products. Benepass is proud to be an equal-opportunity employer.

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CEO of Benepass
Benepass CEO photo
Jaclyn Chen
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Average salary estimate

$110000 / YEARLY (est.)
min
max
$90000K
$130000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Manager, Business Operations, Benepass

At Benepass, we’re on a mission to revolutionize how companies handle employee benefits, and we’re excited to invite a Sr. Manager, Business Operations to join our innovative team. This is a dynamic role that serves as a pivotal element in our operational fabric, reporting directly to the VP of Operations. As the Sr. Manager, you’ll wear multiple hats! You will team up with business unit leaders to identify, plan, and execute vital initiatives that enhance our efficiency and scalability. This position is not just about overseeing daily operations; it’s about driving performance and cultivating continuous improvement across the organization. Leveraging your analytical prowess, you'll enhance our financial processes—including budgeting, forecasting, and reporting—ensuring data integrity that informs strategic decisions. Your collaboration with senior leaders will also enhance visibility into key performance indicators, making you a vital partner in the journey to streamline operations. If you thrive in an environment where strategic insights meet hands-on problem-solving, Benepass is the perfect place for you to make an impactful difference. Join us as we build the future of employee benefits, ensuring that both companies and employees reap the rewards of a beautifully tailored benefits experience.

Frequently Asked Questions (FAQs) for Sr. Manager, Business Operations Role at Benepass
What are the main responsibilities for the Sr. Manager, Business Operations at Benepass?

The Sr. Manager, Business Operations at Benepass has a crucial role that includes identifying and executing initiatives to improve efficiency and scalability, collaborating with senior leaders on strategic priorities, overseeing financial processes, and enhancing operational visibility through KPI tracking. This position involves a mix of strategic planning and hands-on execution to support the continued growth of the company.

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What qualifications are required for the Sr. Manager, Business Operations position at Benepass?

To be considered for the Sr. Manager, Business Operations role, candidates should have over 5 years of experience in business operations or management consulting, strong financial acumen, and a proven ability to lead cross-functional projects. Additionally, skills in data analysis and a proactive, problem-solving attitude are essential to ensure operational improvements at Benepass.

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What skills will help me succeed as the Sr. Manager, Business Operations at Benepass?

Success in the Sr. Manager, Business Operations role at Benepass hinges on strategic thinking, a hands-on approach to problem-solving, and effective communication across various stakeholders. High attention to detail, proficiency in financial software, and the ability to translate data into actionable insights are also vital skills that will enable you to excel in this position.

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What is the company culture like at Benepass for the Sr. Manager, Business Operations?

The culture at Benepass is inclusive and innovative, focused on reimagining employee benefits to make them delightful and accessible. For the Sr. Manager, Business Operations, this means being part of a collaborative environment that values diverse perspectives and encourages team members to cultivate strategic solutions while maintaining a flexible work-life balance.

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Is an MBA necessary for the Sr. Manager, Business Operations role at Benepass?

While an MBA is preferred, it's not mandatory to apply for the Sr. Manager, Business Operations position at Benepass. The company values relevant experience and a successful track record in operations and project management just as much, so showcase how your unique background could contribute to their success during the application process.

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Common Interview Questions for Sr. Manager, Business Operations
Can you describe your experience with operational processes and how it applies to the Sr. Manager, Business Operations role at Benepass?

In your response, highlight specific examples of operational processes you've improved in past roles. Discuss how your experience directly translates to the responsibilities expected in the Sr. Manager, Business Operations role, specifically focusing on efficiency and scalability.

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How do you approach setting and achieving strategic goals?

Discuss your methodology for effective goal setting, including how you involve cross-functional teams in the process. Providing concrete examples of past goals you've set, the steps you took to achieve them, and the outcomes will illustrate your approach effectively.

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What strategies do you use to improve communication with stakeholders?

Demonstrate your communication skills by outlining strategies you employ to ensure clarity and consistency in messaging. Give examples of tools or techniques you have used to streamline communication processes across multiple departments.

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How do you handle tight deadlines and pressure in your work?

Share your techniques for managing time effectively and prioritizing tasks under pressure. Providing examples of situations where you successfully met tight deadlines will convey your capability to handle the demands of the Sr. Manager, Business Operations role.

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Can you give an example of a successful project you've led from initiation to completion?

Choose a project that showcases your leadership skills. Discuss how you planned, executed, and evaluated the project, and emphasize the results, especially those that demonstrate operational improvements that align with Benepass’s goals and values.

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In your experience, how important is data analysis in operational decision-making?

Explain how data-driven decisions have positively influenced your previous roles. Highlight the significance of KPIs and performance metrics in steering operational improvements and achieving strategic goals.

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What makes you passionate about working in business operations?

Share your personal motivations for pursuing a career in business operations, focusing on your desire to create efficiencies and improve processes. Relate it back to the mission of Benepass and how you can contribute to its goals.

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How would you improve an existing operational process at Benepass?

Outline a hypothetical approach based on your observations of existing operations. Discuss the steps you would take to analyze, enhance, and implement changes to improve that process effectively.

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What role do you believe collaboration plays in business operations?

Discuss the importance of collaboration in executing operational efficiencies and achieving strategic goals. Provide examples of collaborative efforts that have resulted in positive outcomes in your previous roles.

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How would you measure the success of your initiatives in the Sr. Manager, Business Operations role?

Explain how you would define success metrics for various initiatives, ensuring they align with Benepass’s strategic priorities. Discuss how you would track these metrics and use them to inform future decisions.

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Full-time, remote
DATE POSTED
March 11, 2025

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