Job details

Member Engagement Field Associate (Recovery Support / SUD Outreach)

Who we are:

At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever.

We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose.

If you’re looking to roll up your sleeves and meet hard challenges head-on, then we’re looking for you.

The role:

Our Growth team is looking for a skilled Member Engagement Field Associate to work in the community to engage individuals impacted by substance-use-disorder - meeting them where they are in the community and sharing the support Better Life Partners’ (BLP) can offer. You will be excellent at adapting your approach and message to meet the needs of individuals where they are in their journey and are excited to remove barriers to access our care services.

Reporting to the Community Growth Manager, you will be an advocate for those on the recovery journey, be an empathetic listener and a skilled communicator. You will work with Growth teammates to support direct to member outreach at existing community partners and identify and follow through on other opportunities to increase awareness of BLP in the community and directly engage potential members.

This role requires strong territory management and relationship development skills, along with a passion for building connections with diverse audiences. Member Engagement Field Associates will be in their communities an average of 4 days per week.

This is a hybrid position with much of your time spent in the field and communities we serve. Candidates applying must be willing and able to travel to BLP meetings, community events, or business functions as needed and determined by the business and Growth Team. Candidates applying must reside in Maine.

What you will do:

Work in your communities to proactively identify opportunities to meet and engage with those who may need support for substance-use-disorder
Collaborate with our established Community Partners to engage potential members, this may include but is not limited to: tabling at community partners, attending community events, collaborating with community partners outreach teams, conducting outreach at recovery courts, etc.
Increase awareness of BLP and its services in your territory, including but not limited to: direct street outreach, hanging fliers and sharing information in key locations (e.g., community centers, healthcare providers)
Explain the services of Better Life Partners and answer questions and address individual’s concerns with compassion and understanding
Support member intake, helping interested individuals call the intake team and troubleshooting as needed
Represent the organization at community events, arriving early to set up and being an ambassador of BLP during the event to raise awareness of our services in the community
Work closely with the Community Growth Manager and our Partnership Managers to identify growth opportunities

You are a good fit if you have:

4+ years of customer outreach / sales experience
Strong interpersonal and communication skills, with the ability to interact effectively with members from diverse backgrounds
Excellent time management and reliability
Self-motivated to help as many people as possible
Must be willing to travel locally with an expectation to be out in your territory ~4 days per week; travel time up to 2-3 hours a day and overnights are possible for engagement further out
Valid driver's license, access to your own means of reliable transportation, and proof of insurance

It will also be great if you have:

Previous experience in healthcare
Bilingual
Relevant experience in MAT/MOUD program highly preferred
Must be willing to travel locally within the communities we serve, including weekends and overnights
Demonstrated ability to hit Key Performance Indicators (KPIs)
Experience using a CRM, Salesforce preferred
Team player with an “all hands on deck” positive attitude, organized/able to multitask

Work location requirements:

BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they’re located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs.

When working from home, the requirements include:

Must have reliable internet service with a fast upload/download ability
Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location
Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions

$46,500 - $57,000 a year

In addition, this role is eligible for an Quarterly Incentive Program

The actual compensation offered within the range, along with title and level, will be dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, business requirements, and performance expectations. All full-time BLPeeps are also eligible for equity in the form of stock options to be invested in BLP’s growth and success!

In addition to a competitive compensation package, we’re offering the chance to be the change you wish to see in your community. Help us work toward a future where everyone can have a healthy life filled with belonging, love, and purpose.

We’re a recovery-friendly workplace that values family life, diversity, equity, and inclusion.

Average salary estimate

$51750 / YEARLY (est.)

min

max

$46500K

$57000K

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What You Should Know About Member Engagement Field Associate (Recovery Support / SUD Outreach), Better Life Partners

At Better Life Partners, we bring healing and hope to individuals grappling with addiction, and we're on the hunt for a dedicated Member Engagement Field Associate! This role is all about engaging with people impacted by substance use disorder directly in their communities, sharing the vital support that we offer. As a key part of our Growth team, you’ll thrive on meeting people where they are, listening empathetically, and helping them understand how Better Life Partners can fit into their recovery journey. You’ll spend about four days a week in the field, so if you have a knack for outreach and a passion for making meaningful connections, this is the perfect opportunity for you! In collaboration with community partners, you will be involved in everything from tabling at local events to conducting outreach at recovery courts. Your goal? To increase awareness of our resources and support systems while guiding potential members through our services with compassion. We're looking for someone self-motivated, reliable, and excited about building relationships with a broad range of individuals. With strong communication skills and a customer-focused approach, you'll help others take the important steps toward recovery. A valid driver’s license and access to reliable transportation are also essential since the role requires local travel. At Better Life Partners, we believe in being change-makers in our communities, offering competitive compensation, equity options, and a chance to help reshape lives for the better. Ready to roll up your sleeves and dive in? Join us and be part of something meaningful!

Frequently Asked Questions (FAQs) for Member Engagement Field Associate (Recovery Support / SUD Outreach) Role at Better Life Partners

What are the main responsibilities of a Member Engagement Field Associate at Better Life Partners?

As a Member Engagement Field Associate at Better Life Partners, your primary responsibilities include conducting community outreach, engaging individuals impacted by substance use disorders, and collaborating with community partners to raise awareness about our services. You'll play a crucial role in direct member engagement, support intake processes, and represent Better Life Partners at various events. Your daily activities will require strong territory management, effective communication, and a compassionate approach to support those on their recovery journeys.