Member Registration Specialist

Who we are:

At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever.

We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose. 

If you’re looking to roll up your sleeves and meet hard challenges head-on, then we’re looking for you.

The Role:

As a Member Registration Specialist, you will play an integral role in the provision of care and services to our members by verifying and taking the guesswork out of what is covered under insurance. The Member Registration Specialist is a critical part of our members receiving the help that is imperative to their well-being. This role focuses on accurately verifying members insurance and helping them navigate through their coverage for services, meetings, and teams within BLP. This paves the way for members to receive timely services.

To be successful in this role, you have a passion for understanding how insurance verification and eligibility works. You have the aptitude to problem-solve and find solutions, thrive in a fast-paced, dynamic environment, and succeed at providing excellent customer service and teamwork. You are flexible, adapt well to change, and most importantly, you are excited about our mission and committed to helping people through a sometimes difficult system.

Unless otherwise specified, this position is remote (work from home) with expectation of attending team meetings quarterly. Candidates must reside in one of the following states: Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, Vermont, or Connecticut.

• Accurately review and verify medical, behavioral and pharmacy benefits for all new and existing members
• Navigate through insurance portals, working and maintaining any worklist assigned
• Support frontend workflows associated with our Medicaid of Maine partnership including verification of member’s coverage, assisting with monthly prior authorization submissions and direct member outreach to verify duplicative services as directly by Supervisor
• Promptly, professionally, and accurately respond to calls, emails, and text messages from members, insurance companies and outside partnerships
• Attend regularly scheduled meetings including a company-wide Zoom meeting, a weekly departmental huddle, and weekly one-on-one check-ins with supervisor
• Accurately complete any and all duties as assigned in a timely manner
• Support team members as directed by RCM Leadership, as needed
• Uphold the highest level of discretion and confidentiality when handling member information
• Continuously seek opportunities to enhance the member experience and promote a smooth billing process

• An Associate's Degree or Equivalent experience  
• 2 years of experience in customer service
• 2 years of experience with and understanding of navigating insurance portals
• Prior experience with and understanding of the prior authorization process; including submission and appeal of prior authorizations
• Familiarity with the insurance waterfall process
• Strong computer literacy with the ability to multitask in a fast-paced environment is required

• Proven experience working effectively in a remote work environment
• Great listening skills with a passion for helping others
• An ability to problem solve and overcome challenges in insurance verification
• Urgency with solving problems for others and anticipating needs, with empathy and compassion for the unique needs of our members
• The ability to work well as a team player with an “all hands on deck” attitude

• BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they’re located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs. 

• Must have reliable internet service with a fast upload/download ability
• Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location
• Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions

In addition to a competitive compensation package, we’re offering the chance to be the change you wish to see in your community. Help us work toward a future where everyone can have a healthy life filled with belonging, love, and purpose.

We’re a recovery-friendly workplace that values family life, diversity, equity, and inclusion.