Concierge (FT Evening | The Waycroft)

As a Concierge at The Waycroft, your primary responsibilities include greeting residents and guests, responding to inquiries, managing front desk operations, addressing resident concerns, ensuring building security, and assisting with packages and mail. This role is pivotal in maintaining resident satisfaction and safety.

To qualify for the Concierge position at The Waycroft, you need a high school diploma or GED and a solid background in customer service. Related experience as a concierge is a plus. Strong organizational skills, attention to detail, and excellent communication abilities are also key to thriving in this role.

The Concierge position at The Waycroft operates Monday through Friday, from 3:00 pm to 11:00 pm. This role is designed to cater to residents in the evening, ensuring their needs are met as they return home.

The Waycroft promotes a diverse and inclusive work culture where every employee feels valued and recognized for their unique skill sets. This commitment is part of The B. F. Saul Company's broader goal of fostering an environment that ensures equal opportunity for growth and advancement.

Concierges at The Waycroft enjoy competitive salaries ranging from $17.50/hr. to $21/hr., based on experience. Additional benefits include a sales incentive program, tuition reimbursement, commuter benefits, PTO, and various opportunities for professional development within a supportive work culture.

When addressing a difficult resident, it's vital to remain calm and listen actively to their concerns. Acknowledge their feelings and assure them that you're here to help. Provide solutions that align with company policy and seek to turn their experience into a positive one.

As a Concierge, I'd utilize proactive communication, empathy, and attentiveness. It's crucial to anticipate residents' needs while delivering information clearly and promptly. Building rapport helps create a welcoming environment, where residents feel comfortable voicing their requests.

In a busy environment, I can prioritize tasks by assessing urgency and importance. During peak times, I focus on managing phone calls while assisting residents in person, ensuring that all inquiries are addressed without compromising service quality.

Maintaining a professional image requires attention to personal grooming, dress code adherence, and a courteous demeanor at all times. It's important to also maintain a respectful and positive tone while interacting with coworkers and residents alike.

I prioritize responsibilities by first identifying the most immediate needs of residents and guests. This includes managing safety, addressing urgent inquiries, and fulfilling requests. A structured approach allows me to maintain balance and ensure no task is overlooked.

The most rewarding aspect of being a Concierge is the opportunity to make a positive difference in residents' lives. Building relationships and knowing that I'm contributing to their comfort and happiness is incredibly fulfilling.

Ensuring building security involves monitoring entries and exits rigorously, verifying identities of individuals attempting to enter the premises, and following established protocols for guests and deliveries. Vigilance and thoroughness in these practices are essential.

While I may have limited experience with Yardi, I am eager to learn and keen on training programs. Proficiency in property management systems facilitates more efficient handling of resident requests and management tasks.

Working under pressure in high-energy environments has taught me to maintain composure and prioritize effectively. I thrive on making quick decisions while focusing on delivering quality service without sacrificing performance.

Essential qualities for a successful Concierge include excellent communication skills, a warm and approachable demeanor, strong organizational abilities, empathy, and the capacity to handle challenging situations with tact and professionalism.