Concierge | Overnight - Lyon Place

As the Overnight Concierge at Lyon Place, your key responsibilities include greeting and responding to resident requests, managing multiple phone lines, ensuring authorized access only, and assisting with resident packages and mail. You're the first point of contact for all visitors and vendors, ensuring an exceptional level of customer service.

To be considered for the Overnight Concierge position at Lyon Place, you must have a high school diploma or GED, along with related experience in customer service or as a concierge. Strong organizational skills, attention to detail, and the ability to work under pressure are essential, as is strong written and verbal communication.

The Overnight Concierge at Lyon Place works Monday through Friday from 11:00 pm to 7:00 am. This shift allows you to provide essential services to our residents during the night, ensuring safety and satisfaction.

Absolutely! The B. F. Saul Company encourages career growth within its residential division. As an Overnight Concierge at Lyon Place, you have the opportunity to enhance your skills in customer service and potentially move into full-time or leadership roles with experience.

Overnight Concierges at Lyon Place enjoy a competitive salary between $17.50 and $20.00 per hour based on experience, along with a range of benefits including healthcare perks, tuition reimbursement, commuter benefits, PTO, and the chance to be part of a diverse and inclusive work culture.

In your response, emphasize relevant roles where you've interacted directly with customers, highlighting certain scenarios that demonstrate your ability to manage requests effectively and provide exceptional service, particularly in high-pressure situations.

Focus on your problem-solving skills. Discuss the importance of listening, empathizing with the resident, and following up with action steps that align with the company's service standards, ensuring the resident feels heard and supported.

Talk about your organizational skills and how you prioritize tasks. Mention specific techniques or tools you use, like creating to-do lists or utilizing time management methods to ensure that all tasks are completed efficiently.

Highlight your commitment to maintaining a professional demeanor at all times. Discuss tactics such as setting personal boundaries, self-care during shifts, and focusing on the dedicated service you provide to residents, ensuring that you remain alert and attentive.

Share a heartfelt story that showcases your dedication to exceptional service. Focus on the actions you took and the positive outcome it had for the customer, illustrating your willingness to exceed expectations.

Discuss key elements such as communication, responsiveness, and creating a welcoming atmosphere. Relate it to your personal approach as an Overnight Concierge, emphasizing your goal to ensure resident satisfaction continually.

Explain your understanding of security measures, which include maintaining a visitor log, monitoring who enters the property, and following the protocols to ensure only authorized individuals are granted access.

Prepare to discuss both the foreseeable challenges, such as handling late-night incidents or emergency situations, and your strategies for addressing them, demonstrating your proactive mindset.

Talk about your experience with property management software, particularly Yardi if applicable, and how you leverage technology to enhance your operational efficiency and track resident requests or concerns.

Express your passion for customer service and desire to create a positive living environment for residents. Connect it back to the values of B. F. Saul Company and your enthusiasm for working at Lyon Place specifically.