PM Operations Manager/Manager on Duty - Holiday Inn Dulles

As a PM Operations Manager/Manager on Duty at B. F. Saul Company Hospitality Group's Holiday Inn Dulles, you will oversee all hotel operations during your shift, ensuring maximum financial performance and guest satisfaction. Your responsibilities include conducting property inspections, leading shift briefings, supporting all departments, and championing the company's mission of superior guest service. You will also handle problem resolution and help maintain a professional image of the hotel.

To be considered for the PM Operations Manager/Manager on Duty position at Holiday Inn Dulles, candidates should have at least two years of front-of-house operations experience and a college degree (2 years). Strong interpersonal and leadership skills are essential, along with a guest-first approach. Preferred qualifications include prior hotel management experience and computer proficiency.

B. F. Saul Company Hospitality Group offers a comprehensive benefits package for the PM Operations Manager position, including health, dental, and vision insurance, a 401(k) retirement program with company matching, paid vacation, tuition reimbursement, and discounted rates for hotel stays for team members and their families. Additional perks include annual performance reviews and opportunities for wage increases.

As a PM Operations Manager/Manager on Duty at the Holiday Inn Dulles, you will play a crucial role in fostering guest satisfaction. By ensuring efficient hotel operations and leading your team diligently, you will create a welcoming environment. Your focus on implementing company protocols regarding guest service and maintaining high standards will ensure guests have a positive experience throughout their stay.

B. F. Saul Company Hospitality Group prides itself on a positive and inclusive work culture for its PM Operations Managers. The organization fosters a commitment to professional and personal development, promoting collaboration amongst team members and a shared vision of guest satisfaction. This supportive environment is built on the company's 'One Team' values, ensuring every voice is heard and encouraged.

As a PM Operations Manager, prioritizing tasks involves assessing immediate guest needs while balancing operational efficiency. You should plan your day by identifying key responsibilities, like staff supervision and guest inquiries, while allowing some flexibility for unexpected issues. Focus on maintaining effective communication with your team to ensure alignment on priorities.

In an interview, sharing a specific example demonstrates your problem-solving skills. Discuss the complaint, what steps you took to investigate, and how you communicated with the guest. Highlight the resolution and positive feedback received, emphasizing your commitment to ensuring an excellent guest experience.

Addressing underperformance as a PM Operations Manager involves having a constructive conversation with the team member. Highlight the importance of their role and provide specific feedback, encouraging them to share their perspective. Work together to create an improvement plan, offering support and resources as necessary. Show that you're invested in their success.

Delivering superior guest service requires a commitment to understanding guest needs and expectations. As a PM Operations Manager, you should lead your team in being attentive, proactive, and solution-oriented. Encourage open communication among staff to address any guest feedback swiftly, showcasing your dedication to a positive guest experience.

To ensure compliance with hotel policies, you would implement training sessions for staff, providing them with clear guidelines and expectations. Regularly monitor adherence to these policies and offer ongoing feedback. Create an open-door policy that allows team members to discuss questions or issues, which reinforces adherence to the hotel's standards.

To increase hotel revenue, as a PM Operations Manager, you could focus on enhancing guest satisfaction to encourage repeat visits and recommendations. Implementing targeted promotions, improving service upsells, and collaborating with local businesses for package deals are effective strategies. Track financial performance regularly to identify opportunities for improvement.

Your leadership style should emphasize collaboration, encouragement, and accountability. Discuss your approach to building strong relationships with your team and communicating clearly what your expectations are. Highlight how you motivate team members by acknowledging achievements and supporting their professional growth.

Handling stress during busy shifts involves effective time management and maintaining a calm demeanor. Share techniques such as prioritizing tasks, delegating responsibilities, and regularly checking in with your team. Discuss how you set a positive tone for the team to keep morale high during peak periods.

Express your genuine passion for hospitality and your commitment to delivering outstanding guest experiences. Highlight your admiration for B. F. Saul Company Hospitality Group's commitment to employee development and team culture, illustrating how your values align with their mission.

Addressing safety hazards promptly is critical. In your response, explain that you would immediately assess the situation, ensure the area is secured, and escalate the issue to relevant personnel. Discuss the importance of informing staff and guests to maintain a safe environment while implementing preventive measures for the future.