IT Operations Support Analyst

The IT Operations Support Analyst at Chevy Chase Trust plays a pivotal role in coordinating IT operations across various stakeholders. Responsibilities include overseeing production job schedules, triaging issues, managing change requests, and supporting system operations. This role also involves defining requirements and collaborating with application providers, significantly enhancing our IT processes and vendor systems.

To qualify for the IT Operations Support Analyst position at Chevy Chase Trust, candidates should hold a Bachelor's Degree in Computer Science, Finance, or have relevant IT Operations experience. A minimum of 2-4 years supporting users and operations in complex environments is essential, along with familiarity with task ticketing systems, and financial investment vendor systems being a significant plus.

Chevy Chase Trust is committed to the professional development of its IT Operations Support Analysts. We offer perks such as tuition reimbursement and monthly employee recognition programs. These initiatives are designed to foster personal growth and skill enhancement, ensuring that you are equipped to navigate both current challenges and future opportunities.

The IT Operations Support Analyst at Chevy Chase Trust utilizes various tools, including SQL and Excel for data analysis, along with JIRA for ticketing systems. Familiarity with financial vendor systems such as Charles River, Bloomberg, and FactSet is also advantageous, as it enables effective support and management of our IT operations.

The work environment for an IT Operations Support Analyst at Chevy Chase Trust is collaborative and dynamic. The role starts by working from home before transitioning to in-office collaboration. Our team values independence and teamwork, fostering an inclusive atmosphere that encourages sharing knowledge and best practices.

In response to this question, provide specific examples from your previous roles that highlight your ability to oversee IT operations effectively. Discuss instances where you triaged problems, managed schedules, or improved processes. Be sure to emphasize any experience with cross-functional teams or vendor management.

When tackling conflicting priorities, it’s crucial to showcase your organizational and communication skills. Describe a situation where you successfully prioritized tasks, perhaps by assessing urgency and stakeholder impact, and mention how maintaining clear communication helped resolve the conflicts efficiently.

Discuss your experience with tools like JIRA or other task ticketing systems. Provide insights into how you used these tools to document, prioritize, and resolve IT incidents, emphasizing your proficiency in enhancing workflow and communication through these systems.

In answering this question, share a specific example where you identified inefficiencies in processes and implemented improvements. Explain the steps you took, the impact of those changes, and how it benefited the overall IT operations or stakeholder satisfaction.

Highlight any direct experience you’ve had with financial vendor systems such as Charles River or Bloomberg. Discuss how this background has equipped you with the necessary skills to support users effectively and manage vendor relationships.

Emphasize the importance of tailoring your communication style to your audience. Discuss strategies you’ve employed to ensure clarity, such as regular updates, using visual aids, or setting up feedback loops, making sure everyone involved is aligned.

Share a specific challenge you faced in previous roles related to IT support. Explain how you approached the issue, the steps you took to resolve it, and the outcomes of your actions, showcasing your problem-solving and analytical skills.

Discuss the resources you utilize to stay informed, such as online courses, industry publications, or professional groups. Highlight how you apply this knowledge to your role, ensuring that your practices and processes meet contemporary standards.

When addressing this question, explain the methods you find effective for system analysis, such as using SQL for data queries or employing frameworks for assessing system performance. Provide an example of a time you successfully used these methods to glean insights.

Outline your understanding of Agile principles and discuss how you would approach managing change requests. Emphasize collaboration, regular communication with stakeholders, and your adaptability to feedback as key factors in your management strategy.