Operations Leader - Crocker Park

As an Operations Leader at Bibibop, your main responsibilities include supporting the General Manager in overseeing restaurant operations, leading and mentoring team members to uphold Bibibop's service standards, managing scheduling and inventory, maintaining compliance with health and safety protocols, and ensuring consistent food preparation quality. You'll also handle guest feedback professionally and assist in team training to foster their growth.

To qualify for the Operations Leader position at Bibibop, candidates typically need to be at least 18 years old and have two years of management or leadership experience in a restaurant or retail environment. It's crucial to possess strong leadership skills, effective communication abilities, and operational expertise. Applicants must also have a valid driver's license and the authorization to work in the U.S.

Bibibop places a strong emphasis on leadership development, offering ongoing training and support to help you grow in your role. As an Operations Leader, you can expect semi-annual reviews which provide opportunities for wage increases and potential promotions within the company. The supportive environment and mentorship will help you hone your skills and advance your career.

The schedule for an Operations Leader at Bibibop is flexible but does require availability to work evenings, weekends, and holidays. This role demands a commitment to ensuring smooth restaurant operations, so you may need to adjust your hours based on operational needs and peak business times.

Bibibop offers an attractive benefits package for its Operations Leaders, which includes health, dental, and vision insurance, 401(k) matching, paid time off after one year, life and disability insurance, and employee assistance programs. Additionally, Operations Leaders receive free meals during their shifts and discounts on meals outside of work, contributing to a rewarding employee experience.

In interviewing for the Operations Leader position, highlight your commitment to inclusivity, your strategies for fostering collaboration among diverse team members, and share examples of how you’ve effectively managed differing viewpoints to create a cohesive work environment.

When answering this question, emphasize your ability to remain calm and professional under pressure. Share a specific instance where you addressed a guest complaint effectively, turning a negative experience into a positive one, showcasing your guest-centric mindset.

Detail your operational experience by discussing your past responsibilities. Describe the tools or systems you used for tracking inventory and how you ensured scheduling aligned with business needs, demonstrating your organizational skills.

Discuss your leadership style and specific strategies you employ to inspire and motivate staff, such as recognizing achievements, providing continuous feedback, and creating a collaborative work atmosphere that fosters teamwork.

Provide one or two examples of operational challenges you've encountered. Focus on the specific steps you took to address these problems and the positive outcomes achieved, which highlights your problem-solving abilities.

Explain your quality assurance processes, including training practices and routine checks. Share how you keep your team accountable to uphold food presentation standards that align with Bibibop’s values.

Focus on your knowledge of health and safety regulations and practices. Offer concrete examples of safety training you've implemented and how you promote a safety-first culture in the workplace.

Elaborate on your time management skills, discussing how you prioritize both operational needs and the guest experience. Share your philosophies on creating a service-oriented team.

Relate a specific incident where you had to analyze a situation quickly and make a decision under pressure. Emphasize the outcome and what you learned from the process.

Express your passion for the brand and its mission. Talk about how the role aligns with your career goals and how you admire Bibibop's commitment to healthy dining and community engagement.