Sr Solutions/Presales Engineer - EMEA

As a Sr Solutions/Presales Engineer at BigID, your responsibilities will include working closely with the Sales team to act as a technical subject matter expert, consulting on best practices, and driving customer success through insightful solutions. You’ll also engage in presentations and documentation to ensure that each customer realizes the full value of the BigID platform.

To succeed as a Sr Solutions/Presales Engineer at BigID, you should have a Bachelor's degree in Computer Science or a related field, with a minimum of 5 years in a pre-sales engineering or consulting role. A solid understanding of enterprise data architecture, privacy, and security technologies is essential, and experience with cloud technologies and container frameworks is a strong plus.

BigID is committed to continuous training and professional development for all employees, especially in roles like the Sr Solutions/Presales Engineer. You will have access to comprehensive training programs and resources that not only feed your curiosity but help sharpen your skills and advance your career.

Customer communication is vital for the Sr Solutions/Presales Engineer role at BigID. You'll be responsible for effectively describing complex technical concepts to diverse audiences, including executives and technology practitioners, ensuring that every interaction strengthens customer relationships and supports their journey with our platform.

At BigID, the culture for the Sr Solutions/Presales Engineer role is vibrant and collaborative. You will join a passionate team focused on innovation, integrity, and customer success. We embrace diversity and foster an inclusive workplace where every voice is valued.

When tackling a Proof of Concept, I would start by thoroughly understanding the customer's needs and challenges. Then, I'd outline a structured approach that highlights how BigID’s platform addresses those issues, utilizing data and insights to demonstrate real-world value.

In my previous roles, I've worked extensively with cloud technologies such as AWS and Azure, implementing solutions that leverage their storage and processing capabilities. This experience equips me to recommend optimal cloud deployments when showcasing BigID solutions.

I actively follow industry news through various tech blogs, forums, and webinars. Networking with peers and attending events also allows me to gain insights into competitive offerings, which I then share with the team to refine our strategies.

Certainly! Once, I needed to explain data privacy principles to a group of business stakeholders. I used analogies related to daily life and visually represented the data flow, which helped bridge the technical gap and facilitate a productive discussion.

My approach includes first listening to the customer’s description of the issue, then asking clarifying questions to gather all relevant information. I then apply a methodical troubleshooting process, leveraging logs and configuration details until we can identify and resolve the problem.

I prioritize tasks by assessing their urgency and impact on customer outcomes. Using project management tools helps me stay organized, and regular check-ins with teams ensure I remain aligned with project milestones and customer expectations.

I maintain close collaboration with both customers and product management. After gathering feedback, I document it thoroughly and present it in our planning meetings, ensuring that customer insights directly influence future product development.

I am motivated by the critical role data security plays in protecting organizations and individuals. Knowing that my work contributes to building trust and securing sensitive information drives my passion for continuous learning and innovation in this field.

In tough conversations, I prioritize transparency and empathy. I actively listen to the client's concerns, ensuring they feel heard while also clearly explaining the limitations and proposing realistic alternatives that align with their objectives.

I believe my robust technical background combined with my strong communication skills makes me a great fit. I am committed to customer success, have a deep understanding of data security, and am eager to collaborate with a talented team at BigID to drive innovation.