Service Support Specialist/ Dispatcher

As a Service Support Specialist at Bildon Parts & Service, your main responsibilities will include assisting dispatch in creating work orders, maintaining billing notes, inputting new equipment data, and handling clerical duties such as scanning and filing. You’ll also welcome customers, guiding them through the process of tagging their equipment for repairs, and communicating with technicians about their routes through our dispatching software.

To qualify for the Service Support Specialist position at Bildon, candidates must possess at least a high school diploma or its equivalent. Additionally, having two years of education or experience in a related field, along with strong customer service and communication skills, is essential. Candidates should also demonstrate a self-motivated and organized approach to their work.

While prior experience can be beneficial, it is not strictly necessary for the Service Support Specialist role at Bildon. The most important qualifications are a willingness to learn, strong customer service skills, and the ability to work independently. Bildon is willing to train the right candidate who is enthusiastic about joining our team.

The working environment for a Service Support Specialist at Bildon is primarily an office setting. You will be engaged in a mix of sitting, walking, and standing throughout your day while performing tasks like managing office equipment and supplies, communicating with team members, and interacting with customers.

As a new Service Support Specialist at Bildon, you can expect a thorough onboarding process designed to familiarize you with our operations, safety protocols, and systems. You’ll receive training on dispatching software and get support from experienced team members as you learn the ins and outs of your new role. We're dedicated to ensuring you feel comfortable and equipped to succeed.

In response to this question, highlight any experience you have related to customer service, office administration, or team support. Provide specific examples of how you successfully managed work orders, assisted colleagues, or communicated with customers to solve problems.

When answering this question, discuss your methods for organizing and prioritizing tasks, such as creating to-do lists or using digital tools. Mention how you adapt when unexpected situations arise and how you stay focused on essential activities to meet deadlines.

In your response, emphasize the importance of listening to customer needs, providing clear information, and resolving issues promptly. Share past experiences where you ensured customer satisfaction and how you handled challenging interactions.

Provide examples of strategies you utilize to remain calm and productive under pressure, such as time management techniques and taking short breaks to recharge. Demonstrate your ability to maintain a positive attitude even when facing tight deadlines.

Discuss your approach to problem-solving and communication. For example, you might express the importance of having clear and open communication, providing the technician with route updates, or assisting them with customer service requests to ensure customer satisfaction.

If you have experience using dispatching software, describe it in detail, including any specific programs or systems used. If you don't, express your willingness and enthusiasm for quickly learning new technology and any transferable skills you might have.

In your answer, explain how you would listen to the customer's concerns, empathize with them, and take appropriate steps to resolve the situation. Highlight the importance of remaining calm, reassuring the customer, and following company procedures for issue resolution.

Share a specific example illustrating your adaptability. Discuss how you quickly assessed the situation, made necessary adjustments, and communicated changes effectively to others.

When responding to this question, you can express your interest in customer service, problem-solving, and being part of a team. Mention how the role aligns with your skills and career goals and how you value contributing to a company's success.

Always prepare questions to ask the interviewer, which demonstrate your interest in the company and role. You might ask about team dynamics, growth opportunities within the company, or specific expectations for the first few months in the position.