Senior Data Analyst, CX

Bill is hiring a Senior Data Analyst, CX with 3 - 5 years of experience. Based in United States - San Jose, CA and with Hybrid ways of working.Job description and responsibilities:Our Customer Experience team is growing! We’re looking for a proven analyst to join us and contribute to shaping the future direction of the company. Part of this role is tactical; you’ll be responsible for finding data, putting it into a reportable format, interpreting it for CX teams, and telling meaningful stories that deliver the message that you have found in the data. The other part is strategic: you’ll be a thought partner in measuring our CX performance and identifying opportunities to improve.• Support CX team by delivering data, repeatable dashboards and analysis to inform operations and strategic decisions.• Identify and define leading indicators that align with CX 2.0 mission and objectives.Requirements and qualifications:We’d Love To Chat If You Have• Experience with SQL required; Salesforce, QuickSight, Google Looker useful• 3+ years of experience• Bachelor’s or Master’s degree in a quantitative field• Background in supporting customer service or digital self services divisions helpful but not required• SaaS and/or Fintech knowledge helpful but not required• Strong analytical and problem-solving skills• Advanced data visualization skills, ability to communicate data-heavy content• Ability to foster collaborative relationships and support cross-functional teams throughout the company• Excellent communication and presentation skills• Ability to work independently, prioritize, and manage multiple projects